Island Cleaning Service

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unknown

I was extremely unhappy with the services provided by Island Cleaning Services and would never recommend them to anyone.  A team of 6 people showed up to do the Deep Cleaning we had discussed.  Only 1 person could speak any english so communicated details with the team that was doing the cleaning was impossible unless I went and found the only one that could understand me.  After being at my house for a few hours I was told that one of the girls had accidentally broken the ceiling fan in our MBR (something we use daily).  I wasn't happy about it, but I understand accidents do happen and when Margaret showed up later to see how her team did she assured me that they would fix the bracket piece broken off the fan.  At that time she would only offer to discount the cost of the Deep Cleaning by $50 (I should have kept more), even though I told her at that time the fan cost more than $200.  Long story short it took me 3 months of research, numerous phone calls in search of this piece and 3 trips back to Home Depot to try and find a replacement piece.  It was not to be found and the fan had been discontinued.  Margaret finally returned my call to say that she would pay for a new fan.  After I had to return to Home Depot again and picked out a new and cheeper fan. It took 4 more phone calls to finally get them to send someone out to physically replace the broken fan.  At that time I gave her guys my receipt and had expected Margaret to reimburse me as she had said she would.  After my initiating 2 more phone calls to Margaret to see if she had received the receipt she said that the girl had brought the money by my house, but no one was home so she didn't leave it (I don't believe her).  I called Margaret again and again she said they would bring the money by (no one ever did).  I was starting to feel like I was  harassing them to make it right.  At this point it's been 5 months ago, and of course I have yet to be reimbursed for them breaking my fan.  I truly believe she's trying to make this poor girl pay for it herself, when actually it's Margarets responsibility and it was her service that I hired.  
In addition to this happening her team also ruined an expensive silk rug in our bathroom.  It is a dark color rug and when they stepped out of the shower stall with clorox on their shoes it left bleached out shoe prints all over the rug.  I showed this to Margaret when she came to see how they did, but she never made any offer to replace the rug.  Rather, she took pictures of the rug to use as an example to show her employees at her next training session, as something not to do again in the future.  Really, what about my rug?  It's ruined too. 
The Deep Cleaning that I paid for was pretty good, I can't deny.  I did find that whoever did the cleaning in the refrigerator only wiped the outer edges of the shelves, and if you pulled out any food items it was still dirty.  Ice cubes spilled over from the ice maker were still there, so Im pretty sure they didn't touched inside the freezer.  
I had considered giving them another chance, but the fact that I have had to make all the attempts to take care of the fan issue and have now experience how unprofessional Margaret Mabrey has treated me, leave me here now on Angies List to let others know to beware of Island Cleaning Service.  I am still considering filing a claim in Small Claims Court just to get what is owed me after hiring this company.

unknown

The cleaning crew came on time and proceeded to work immediately. My husband and I left so we would not be in the way of their progress. Here are the negatives: When we returned, I went through the rooms they said they cleaned only to find areas missed, the window ceils, top of door frames, baseboards and/or windows and mini blinds. When I inquired if they had cleaned the areas, I was told yes they cleaned what I was questioning. So when the foreman came back, I showed him the areas that were not cleaned and he tried made it right. After the team left, I went through the rest of the resident only to find and numerous items they did not clean as stated on the walk through. The door frames were not cleaned in all rooms, the toilet and shower in the master bath were not cleaned nor was the floor, I think they just wiped down the counter vacuumed the floor and shook the mats and were done. The floor in the dinning and living room does even look like it was mopped, still dirt spots the floor. The baseboards on the dining area was not wiped down, nor were the mini blinds, or windows. The young lady mopping the floor went around objects such as the dog's food dish instead of moving and mopping under it. The kitchen still the same spill that was there when we left, (my husband dripped coffee on the way out the door (Still there)) as well as other spills, the kitchen cabinet handles are still dirty and all the floors are streaked from where the young lady did not pay attention to how much solution she was using on her mop. The positivies: they showed up on time, were friendly and seemed to be happy people.
Maybe my standards are too high??? Just saying

We hired Island Clean a few months ago to replace another service that was no longer reliable. I really cannot say enough nice things about this company - the level of service far exceeds anything we've had in the past.

The crew provided a deep clean on the first visit. They were here a long time, in every room of the house. They weren't shy about delving into the places no one can see (like under the furniture). It wasn't just a surface clean or a 'company's coming clean'. This place was so CLEAN you could feel it. I was amazed when they left and they have continued to exceed my expectations every single week after.

This is what I love about their service:

This is truly a white-glove service and it's the level they provide by default, not just to select clients. We only thought we knew what clean was before hiring them - we're on a whole new level now. Don't let this review run you off from calling them - the fees are affordable and not a dollar more than I paid for other services in the past that didn't provide even close to the same quality. The attention to little things (and not missing the regular things) really makes a difference. I don't feel like the house has just been cleaned- I feel like someone has really come in and taken care of things. I feel a pampered and it's so thorough, that feeling lingers through out the week!

The same girls come at the same time every single week, so they've met my family and my pets and they work well around them. We appreciate the reliability. The girls are genuinely friendly. They come in and get right to work. They aren't shy about taking the initiative to do the little extras that make the service truly exceptional and personal. The bring a great vibe with them and we enjoy having them here - you can't put a price on that. It's invaluable, one of a kind, and Island Cleaning Service has it.

They came in and did a deep clean to get it ready for regular cleaning. I have had someone else do it for a few years but have been steadily more and more disappointed. This company sent in a crew to totally clean things. They cleaned things I never thought of cleaning. They got up on ladders to get our ceiling fan that is in a vaulted ceiling. My oven has never been cleaner and they even did the porch and grill. It was totally amazing.
They tell me I will get the same crew each time and then can communicate with Margret by phone or email to refine what they do. I love it!!

I love Island Cleaning! They do a top to bottom cleaning the first time and then keep up with the details weekly. They arrive when they are supposed to and are nose to the grindstone the whole time they are here. I cannot say enough about how pleased I am with the quality of their work and professionalism. No need to look elsewhere...they gave me my Saturdays back the day they showed up!

I am a truly satisfied customer!

Fantastic!!!!I cannot say enough wonderful things about this company. They were professional, well-trained, and did an outstanding job. They were thorough and my home shined and sparkled after they had finished. They gave me extra help because of extenuating circumstances with family coming from out of town. They were kind and understanding because of a death in the family. They even left small soap bars in my bathroom for my guests, just like at a hotel. They even swept the outside entryways. I more than highly recommend them and plan on calling them again to set up a more regular cleaning plan.va

They did a fabulous job. They just go in and clean the house from top to bottom. They are so reasonable and good that I do not use anybody else. I would recommend them to everybody.