I've never written an online review before, but shipping your car across the country isn't the most straightforward process for first-timers no matter who you use, so I thought I'd help others through my experience. I contacted Amerifreight in early December, and no thanks to them I have my car a month and a half and thousands of dollars in extra costs later -- partially because they failed to deliver, and partially because of their sub-par customer service and communication through the process left me in a total lurch. Based on how I was treated, I don't think my experience could possibly be unique. This was my first time using Angie's List, but they got knocked down a notch in my view by listing AmeriFreight near the top of their recommendations. Like others, I did some research on the process and recognize you are hiring a broker who will find you a spot on a truck - and so there are some variables that make exact prices and pickup/dropoff tricky. But when I finally found a good outfit (post-Amerifreight's failure) that used something called "customer service" to work with my timing and budget and ship my car -- and it really doesn't have to be very hard at all. I had a hard move date of December 18. My family (a toddler and an infant) and I were flying across the country for our permanent move from Washington, D.C. to Portland, OR. I needed my car on the other side as soon as possible. Driving wasn't an option. I gave Amerifreight an 11 day window in which I could give my car for delivery. I went with Amerifreight because of the Angie's List recommendation and I was frankly sick of wading through the online horror stories in reviews for most shippers. I got Graham, who told me he was going to be my point from start to finish through the process with Amerifreight. The first thing he did was basically make it sound mandatory that I write good reviews online once they shipped my car. Not a great way to win my trust. (By the way, they dropped this request like a rock once they left me high and dry). I think you have to check a box somewhere that uses careful language that all but mandates you to leave good reviews for them. It's a stupid company policy to try and "fix" their online reputation. They should offer a better service to do that. Not cool, but OK. Get my car there, i'll give you an atta boy. The next thing he did was go through a complex set of pricing tiers, and then not really listen to me explain my timing parameters. He sounded weary, like he was sick of stupid customers trying to obtain expedited service for a low price. I explained that I knew I might have to pay more money than the quote, and that I was OK with that - getting my car shipped by my move date was my priority, not the lowest cost. I had to re-explain my timing and price flexibility numerous times, but it doesn't seem he ever heard any of that. As many other bad reviews of bad shipping experiences detail, I got a lot of defensive "You don't understand how this system works..." And I wasn't even being confrontational -- it was our first discussion! I was just trying to politely throw my wallet at them to get my car shipped. After we hung up, I don't think I would have ever heard from Graham again if I hadn't pestered him for an update. I sent multiple emails and left multiple messages asking for an update that were never returned. I finally got a call back after a terse "I just need you to call me and acknowledge that my order is still in your system" email with about a week to go. He was defensive and started explaining how the "bid" was way too low. I think I know what he meant, but that was the beginning of an attempt to get me to stop annoying him with my questions by throwing industry jargon at me. Despite my exasperated-sounding review, I maintained composure throughout this process. Still, when I asked him what the hold up was, and if increasing my quote would help, he defensively said "We're at 80% of freight!" Huh? Well, blahblah'ing at me worked and we ended the call and I felt more anxious than before. I believe I had one more similar call about 4 days out from my move, initiated by me, not Amerifreight. The one piece of information I gleaned was that "there just aren't any trucks going that route right now." No trucks leaving the Washington, D.C. area to Portland, OR? I'm not trying to fly supplies into the Alaskan wilderness – just find a car-transport truck going between two of the largest cities in America! (The inanity of "no trucks" was explained to me by my next broker with whom I was completely satisfied, who had two shippers that could guarantee 48 hour pickup windows same-day as my call.) I asked Graham, “Shoot me straight, is this happening or do I need to scramble and make alternate arrangements? "80% of freight! We've tried and we're still waiting! Garbledy blah blah blah!" I just kind of figured Graham would call within 48 hours of the move to let me know whether they could help or not. Getting your car across country for a life move of your family isn't an insignificant detail. Nope. Our flight was Sunday morning at 8am. I called at 2pm the day before, and was told Graham doesn't work on Saturdays. So, my point person from start to finish was totally missing from action on the last, most stressful, most important day – and never told me he’d be out. No one was planning to tell me anything. The woman I spoke to when I desperately called Amerifreight was friendly, but completely unhelpful. According to her, no one has ever shipped a car from anywhere in the eastern sea board during the winter, so my order was bound to fail. My one positive; at least they didn't charge me. I needed that money to pay for a month-plus worth of rental cars in Portland, help with the arrangements to store my car for a month plus in Washington, D.C., to travel back to Washington, D.C. and stay for several days just to repeat this process with a competent shipper that actually burnt a few calories to find a truck and keep me informed. Again, for anyone who made it to the end of this review: you don't have to put up with crappy brokers. If they start asking for reviews up front or make timing/pricing/the guarantee of service unnecessarily confusing during the "sales" conversation, or don't seem to understand what customer service means, you have much better options. I went with Auto Shipping Group for my successful ship, but I'm sure there are other decent brokers out there, too.