I have tried calling him every day since July 31 – sometimes once a day & sometimes 2 times a day. Left a message every time I called with no answer. August 6 – 9:45 am - - Called him from another phone - - Frank answered and said, “I worked on the figures Saturday night,” he didn’t remember off hand what they were, but will put a check in the mail to us, tomorrow. August 13 – 9:05 am - - Called Frank, it went to the answering machine – I left him a message with our telephone number & email address. We did not receive a response. August 13 I sent an email to Angie’s List asking for help. August 14 - Received a response from a Neighborhood Specialist, gave me an incident report # 120813-002287. Called the 800 number for an address to mail paperwork to. Spoke with someone, he gave me the address – said this would be typed into their website. He said possibly the might be able to help us get this issue resolved. August 14 – 11:36 am – All paperwork will be mailed today, including a cope of front & back of check #2416. 2/15 Check # 2416 2/17/12 through 2/17/13 $2,500.00 2/17 Startup work $600.00 4/2 Yard Maintenance $95.00 4/14 Yard Maintenance $95.00 4/30 Yard Maintenance $95.00 5/27 Yard Maintenance (Alternate Service) $140.00 6/14 Yard Maintenance $95.00 Total Yard Work Done $980.00 Total Cost $2,640.00 Total Yard Work Completed ($980.00) Total Refund Due $1,660.00 Please contact us as soon as possible with a check for $1660.00, for work you have not performed.
Description of Work: Dear Mr. Thurston, On February 15, 2012 we met with you to discuss lawn care, to include tilling, seed, straw & fertilizer in the backyard. Trimming all bushes, as needed, maintain front yard – mowing, edging, weed & feed, as needed. We agreed to call him about 3 to 4 days ahead of time to schedule having the work done. The three of us agreed to a cost of $2500. To cover all work through November. A check was written to you on 2/15/2012, check #2416, was given to you that day, in the amount of $2500.00. On 2/17, you and your helpers came in and prepared the back yard by tilling, raking, seeding, fertilization & straw. Also, trimmed Crape Myrtles, Wiggelia, Butterfly Bushes and decorative bushes in the front yard. All trimmings & leaves were hauled away. Front lawn and side lawns were mowed & edged. Last week in March I called to schedule lawn care for the first week in April. April 2, Mowed old grass in front & sides, edge, fertilized. You told as to wait about a week to give the new grass a chance to get a good root system. April 11, Called (out of area) left message no return call. April 12, Called Frank, he said they would be here by 9:00am on 4/14. 4/14 - You arrived at 11:45 – mowed, edge, blew leaves off. Did not trim, any bushes but especially the ones by kitchen window and left about 3:00. 4/25 Emailed Frank (attached) and called him to set up time for work to be done. 4/30 – Frank came mowed & edge, trimmed back bushes. Will be back to clean flower beds & plant the new purchases in a couple of days. However you never did come back & he had to plant them himself. May 15 – Called at 9:30 am needing service, he said he would come later in the week. I talked to him about the Willow Tree and the suckers growing on the Crape Myrtles. He said he would call before he came out. May 21 – We called and asked when he was coming, he told us he would be out in a couple of days. There was no further contact until I called him and asked about getting a refund & letting him let us find someone else to do our work. May 25 – Called Frank & discussed his returning some of the money to us and letting us find someone that needed the work. May 27 – We found another company to come out, the grass in the backyard was 3 feet tall – bushes were excessively tall, we could no longer wait for you to respond. They mowed, trimmed and did an allover yard clean up. They also applied weed & feed to front yard only. We were charged $140.00. May 31 – 4:25 left message for Frank – wanted to know what you decided? June 1 – 10:02, called Frank, left message for his decision. June 4 – 9:00 spoke with Frank, does not want to give any money back. He asked us to please give him another chance, he promised this would never happen again he would be there for us when we needed him. SO we said we would give him one more chance. June 14 – Frank was out did mowing & hedge trimmed. July 9 – Called Frank at 9:02 told him we had a special party on Saturday, 7/14th & wanted yard cleaned before that. Ask him if they could be here on Wednesday & he said no problem. Once again he apologized for not taking care of business before. He said I didn’t need to worry he would be out & do a good job for us! July 12 – Called 9:39 & ask Frank where he was on Wednesday – had to leave a message – No return call! July 12 – Called Frank again at 1:10 - - Had to leave a message again – getting nervous. No return call. July 13 – Mr. Member called at 10:58 – again left a message for Frank, telling him we had to have it done Friday. No return call & No yard work done. July 14 – We had an anniversary party , about 50 people present – The yard needed to be mowed & cleaned up. Bushes needed to be trimmed – Pictures attached. July 30 – Called Frank at 1:50 - - Said he would write us a check for a few hundred dollars. I asked him what he thought a few hundred dollars was. Said he would have to work out figures and would call me back later tonight. July 31 – 9:09 am called Frank, he said he would get back with me later this afternoon – not last night and he said that is when he will call me. Said he got in late last night (7/30) and this is early in the morning. Frank said he did work on this last night, I asked him if he was going to keep messing around with us & he told me NO! I said, “You are beginning to worry me,” and he said, “I don’t mean to, I will call you later this afternoon.”