Charter Painting & Construction Group

This company is extremely disorganized. We had a terrible time scheduling an estimate. After we scheduled the estimate, they missed our first appointment. When we rescheduled, they came at a different time than we’d set up. When they sent the estimate to us, our last name and address was incorrect. They also had my email address wrong, so it took a while to receive the estimate. The estimate was vague with limited details about what they planned to do. It had other misspellings and was missing some important punctuation. For example, they said “R and R new light,” but didn’t specify which light. They said “Payment draw with final at completion,” which we thought meant we’d pay the full sum at the end of the project. They meant 50 percent at the beginning and the rest at the end. When the project started, the project manager said we needed a 72” vanity, but we really could have used a 76” vanity. Now we have 2” on either side. They said we could choose any tile we wanted for the shower and floor. After we picked tile, they said it was the wrong size. After picking incorrectly two more times, we asked them to pick something similar that would work. They gave us four options. The first tile we choose they couldn’t find in any stores around the city. They didn’t tell us what size facets to buy, so we bought facets that were too small. It appeared to us the project manager wasn’t communicating with his workers. He seemed to have no idea how far long along they were or what need to happen next. As a result, the renovation moved slowly. There were some days when no work was done. We had to ask the project manager almost every day if workers where coming. Some days workers came when we weren’t expecting them. In our opinion, they also installed some things in the wrong order. They installed the towel racks and mirrors before painting. They also installed the vanity before fixing and painting the wall around it. We had to ask them and take pictures to get them to paint and fix the wall around the vanity. In order to get them to complete these small tasks, we also had to email the project manager and the owner. We said that we wouldn’t schedule the final walk through until these things where done. As a result, they finished these tasks quickly and carelessly. We still have spackle in the corner of the tub, on the wall in the toilet room, and on one of the vanity legs. There is paint on the shower door. We also had a vent in the floor with needed an irregular sized cover. We had to ask them to cover the vent. This probably should have been done before the vanity was installed. They were supposed to change the hanging light fixture, but they claimed they didn’t have a ladder tall enough. The project manager actually asked us during the initial appointment if we wanted the old light fixture removed. We will be having someone else change this light fixture. They said they would dispose of all old material. As of now they haven’t taken our old mirror. We asked them to take it when they came by for the final check, but they didn’t bring a big enough vehicle to take the mirror. They are supposedly sending some men for it this week. Considering all of these problems, we cannot recommend this company for a bathroom renovation.