THE ISSUE: Dead Sod and Shrubs. I was worried at the lateness of the Season as it was September when the sod was put in & October when the plantings were put in. I asked multiple times if it was better to wait until spring to do all the planting. I was told by Anthony (Sprinkles) that it was not a problem & even if it were, that Sprinkles would replace any sod/plant that did not survive the winter. It was based upon this guarantee by Anthony that I accepted Sprinkles bid and timing of the install. I ascertained that Sprinkles set the sprinkler timer system to their watering specifications as I was getting ready to go out of town for nearly three weeks. While I was gone, my daughter noticed dead grass & called Anthony multiple times. He never called her back. Our daughter was very concerned that she was going to get into trouble for the dead grass. I got back, called Anthony, he admitted that he had not called my daughter back. After I called, he only replaced the dead sod & not the mostly dead sod. Had the installation been in the Spring as I had preferred, we might have changed our minds or Sprinkles would have had to wait until Spring for the income my job provided. I believe this was a factor as Anthony was so adamant that all would be well & that Sprinkles would stand behind their installation/ product as long as we followed the water instructions & that if any plants or grass did not come back in the Spring that Sprinkles would replace them. He visited our home several times & on each occasion stated that we were doing exactly as he instructed us to. This spring we had dead sod/bushes. We waited until May, hoping that they would ?come alive?, they did not, so my husband called Sprinkles. Steve at Sprinkles was rude, verbally abusive & combative. Steve stated he ?knew? that Anthony had not told me that. I informed him that he was wrong & that I would like to speak to Anthony. Steve then admitted that Anthony no longer worked at Sprinkles. It turns out Steve came after Anthony left. He admitted that he did not know Anthony. I asked Steve, how then, could he speak for Anthony. He said it was Sprinkles policy that they do not guarantee their installation or product. I said Sprinkles might not have, but their representative Anthony did & that is why I accepted Sprinkles bid in the first place. During the conversation, I kept asking that Steve (or a representative of Sprinkles) please come to my property to see the issue. He flat out said, No! During the conversation, I kept asking to speak to the manger. Steve kept denying me access to the manager & finally admitted that he was the Manager. I then asked multiple times to speak to the owner & he denied me access. I then said fine, thanked him for his time, hung up on him & called back. To woman I spoke with said Steve shouldn?t have spoke that way, I agreed & she apologized for him. She stated she had to smooth things over before with other customers. We discussed the situation & she asked that I wait until it got hot weather in. I agreed if she would have someone come out on Monday to look at what I was talking about. She agreed. No one came. No one called. It is now July 27, 2014 & what was dead in May 2014 is still dead. My goal is to get Sprinkles to follow thru on Anthony?s guarantee of Sprinkles services & fix the issues caused by inferior product, incorrect installation & plantings that did not thrive. Sprinkles blames it all on a ?bad winter?. Again, had they disclosed their actual policy of not standing behind their installation & product, I would have waited until Spring, & yes, I might have gone with someone else. SOD HISTORY: I have personally installed sod before. I know how it is supposed to be done & what good sod looks like. Had I known that Sprinkles did not stand behind their installation & product, I frankly would have waited until Spring for all sod/plantings & continued to look for a company I could rely on. If in the Spring, I still chose Sprinkles, I would have refused inferior sod, waited for good sod & required them to install it properly in brick pattern. I had several lawn specialists come to look at the sod & they agreed with me & in fact raised some really bothering issues. For what it is worth, I showed them the sod, got their opinions, & then told them mine. I was fair to Sprinkles. Sprinkles is aware of these issues & has chosen not to address them: 1. The old sod was not prepared as Sprinkles stated in their documentation. S/B sprayed several days prior new sod (Anthony quoted three days). A Sprinkles crewman came late afternoon the day prior to the new sod installation & sprayed grass killer. [I questioned the crew the next day as to whether the old grass was dead enough & whether the grass killer would hurt the new sod. I was told all would be okay.] 2. The sod they brought was thin & seedy, had lots of weeds, soil base very thin, edges dwindled off with no sharp edges, & many were also in pieces. [I questioned the crew & they said that it was ?end-of-the-season sod?, but that it would be ok.] 3. Some of the sod that was installed was significantly colored different. [I questioned Sprinkles crew at installation & again questioned Anthony in October when he replaced pieces of dead sod. Unilaterally, I was told that it was fine, etc. ] 4. The incorrect amount of sod was delivered & they had to get more. The additional sod was full, lush, square edges & had a thick soil base. It looked like the sod that my husband & I had installed years ago. [When I questioned the crew as to the difference, they stated it came from a different farm & that by spring the whole lawn would look the same]. 5. The installation was done incorrectly. Installation was very loose checkerboard with holes filled in with bits & pieces of scrap sod. Sometimes it was really just the green part & no roots or soil. Correct installation should be in brick fashion which eliminates the straight lines I now have going throughout my back yard. These lines are especially noticeable where the edges of the sod are thin & uneven & where the sod has died. [I questioned the crew at the time about the holes & the lines & the bits & pieces and, again, they said it would be okay.] 6. Anthony told me to water sod properly (his crew installed, set up sprinkler system, & he personally set the timer) and until I checked with Sprinkles in the Spring do not let anyone walk, cut or put chemicals on the sod (including pre-emergence). 7. I followed Anthony?s instructions to the letter. When Sprinkles came out to turn our sprinkler system on, I asked if the sod could be walked on, cut & chemically treated. I was told that yes I could have it walked on & cut. As to the chemicals, I should be fine with that, but that I should check with the lawn treatment company. He asked why it had not been treated for pre-mergence. I repeated Anthony?s instructions. 8. Our lawn treatment company came out and asked why the grass had not been treated for pre-emergence. They did not agree with Anthony. They asked if the lawn had been rolled after the sod was installed. I honestly told them that I did not remember. I have pictures of every step of the landscaping & there is not one picture of the sod being rolled. Evidence suggests that there is no photo history because they did not do it. Sprinkles crew finished very late in the day with the batch of sod from the second farm. My lawn treatment rep asked me why Sprinkles had installed two different quality of Zoysia sod as well as some Burmuda. CURRENT LANDSCAPE CONDITION: 1) Dead sod by the fence, bottom of the deck stairs, by the pool gate, in the lawn itself, 2) Different types of sod pieces, 3) Lawn surface has lines throughout and is uneven, and 4) Multiple shrubs mostly dead OR barely surviving. MAY 2014 SPRINKLES STATEMENT TO ME: Steve stated that Sprinkles is not at all responsible for the dead & nearly dead shrubs nor the botched sod job. Steve stated that it is Sprinkles ?policy? to be not be responsible for anything that dies. Steve also categorically denied any responsibility for the interior quality of their sod, their improper installation & the dead sod we now have. Steve spoke for unmet Anthony and said he would never make such guarantees. Well, Steve the manager is wrong. Anthony did make those guarantees, which is precisely why I choose to accept Sprinkles bid & do the entire project in the fall instead of in the Spring. If I had been told that Sprinkles did not guarantee their product/installation I would not have agreed to the fall installation & perhaps would not have even chosen them to do the work. I would have categorically, positively, waited to start all the projects in Spring. Spring installation. Quality product. Correct installation pattern. LOOKED FOR OUTCOMES: Phone call and Replacement of dead plantings. ****SADLY****: If you are reading this negative review it is because Sprinkles choose not to address any of these issues between us personally as I did contact them on 7/16. I urge you to disregard their clever advertising, which is why I contacted them, and really understand that there is NO GUARANTEE with the the quality of their product nor install. Do not fall for their representative's stated guarantee, there is NO GUARANTEE. They do not stand behind their work. UPDATE: Not only did they replace the dead bushes, but they also put down beautiful rock for me in the back. They also created two pretty little beds with pine straw below my trees. This was very nice of them. There is one bush that may or may not survive, but they said that if it does not, to call them.