Founded 2004 • With Angi since March 2013
Service Provider Response
This customer was told upfront that if you add an additional container you also have to pay for that as well. We sent additional men due to this. I'm confused at her claim. Originally she had us scheduled to load (1) 20ft pod. She called a couple days prior and added an additional 20ft pod. Now (2) 40ft to load. (Double the job size double the crew ) . We charge per container which was explained to her a number of times. She agreed to the price prior to hiring us. We had up to 8 men there for over 6 hours loading her 2 containers in sideways rain for $950. (Not much profit at all). She was not overcharged. We called and tried to move the date due to rain but she had to have it done that day. I'm not sure how the going rate (flat set price agreed upon prior to hiring us) is considered taking advantage of . We were upfront and clear when she scheduled, when she added the 2nd container and when we prevailed the day prior. I do apologize for the crew not seeing the mattress bags. They were under the blankets and the crew didn't see them until after the mattresses were loaded and the pods were full. We were not hired to pack (bag mattress for customer) we were hired to load. The crew definitely doesn't mind helping you out and bagging the mattresses but it would definitely help if the customer is on-site to point them out and let them know before the mattress is loaded. This customer was not on-site most of the day. This customer also tried to have us discount money off her unload of the containers (do the work at a cheaper rate to take the reviews she left us down ). We chose not to do the second part of her job. We will take your review and build on it. We appreciate your feedback. We will make sure from here on out to let the customers know they need to be on-site and if there is additional packing (mattresses bagged for customer) that we are told up front to eliminate confusion . Thanks- Matt DonaldsonService Provider Response
[Member Name Removed], I'm sorry that you had a less than desirable experience with AMS. I will say AMS was the 1st of 3 companies that were involved on this move. We did come out and assess the damage and have sent your info on to our repair man. All though I do not feel this review is completely fair we will go ahead and take care of some of these issues. We appreciate the feedback and will take this information and build on it. ThanksService Provider Response
Thanks for the review [removed member name] . We appreciate your business.Service Provider Response
Thanks for the kind words [removed member name] . It was a pleasure doing business with you. Thanks for the work and the review ,Angi Certified
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Professional movers to load your rental truck or PODS. You can also hire us for a full service move and we'll bring the truck! Sebastian Moving Atlanta holds an outstanding reputation throughout the state of Georgia. We uphold a legendary quality of service for our customers. We intend to grow our business with integrity, professionalism, and honesty. From your first move to a lifelong relationship, we are there when you need us.
Angi Certified
Specializing in all the moving services you can ask for. We guarantee your satisfaction and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out our services offered and call or click to schedule a free estimate today.
Angi Certified
Full Service Residential and Commercial moving company. We pride ourselves with our attitude and work ethic. We have several trucks available at any given time with up to 20 guys ready to work. We will baby your belongings! We are very competitive and willing to do what it takes to earn your business.