HEARD HOME IMPROVEMENT & PAINT

Two different jobs that were billed together. His crew did the deck work but he subcontracted the driveway work. He was great, personable, and responsive up front, but then communication went downhill. I expected face to face time, updates and walking the job with us several times. We received none of that. He did not come out once to see us in person during or after the job until we owed him money. We had to contact him when something didn't seem right. His follow up was terrible. All communication was done by text. The deck work was adequate, not stellar. The footings were messy and look awful. A few boards and one railing were loose. For the driveway, the subcontractor left a very big mess - concrete was all over the bushes and side areas, there were soda cans and trash, and the street was filthy. The driveway itself is acceptable, but the clean up was not. And we never had a signed contract. I realize he's a small business, but he tried twice to send us a contract, there were serious errors on them, and we never did get a final one, nor did we sign one. He's a local guy who came highly recommended based on personality, and we were very disappointed.

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At first we were very impressed with David and his background in construction, but as time went on there were more and more delays. He said, and I understand, that things can come up to cause unforeseen delays but it kept getting more and more that we were chasing after him for an update. We began the process in early Aug. and wouldn't have even reached out to another contractor if David had been more responsive. After 2 weeks had passed and no response was received with an estimate we did look around for someone else. The contractor we went with gave us an estimate the same day he came out, which was a Monday, and the project was started the next Monday and completed on Sunday. I am sure David does good work, but his time-management skills are sorely lacking.

He did a good job but I did have to ask him to come back several times to redo some things.