LOWE'S

Lowe's had originally set up the installation for Monday, then called and rescheduled for Tuesday due to rain slowing down the 2 man crew that was to install our fencing/gates. On Monday morning I was suprised to see a truck pull into our driveway, and found out from the crew that they had worked through the weekend so they could make the orginal Monday installation date! Very pleased with that, as we had been having trouble with our dogs getting our under the old fence. I could not have been more pleased with the 2 men who installed our fence. It was obvious real quick that they knew exactly what they were doing and didn't waste anytime. Over the past year we have had several workmen at the house installing all sorts of items (HVAC, toilets, garage doors, soffits, roof, etc..) and although we have not had any problems with any of them, these 2 men met or exceeded all of their standards. We would use them again in a heartbeat. The fence looks great, the gates work great and we could not be more satisfied.

My experience was very good. There's always somebody there to help you. They're very punctual.

They did a fantastic job of explaining things to me while I was looking. My experience was great from beginning to end with this remodel. I will use them again in the future.

Lowe's PSI program is a good idea, but it did not work perfectly. It depends on two things: (1) the good taste and ability to listen of the primary designer, and (2) the expertise of sales people in each department. Some departmental personal were in flux in 2011, and our designer, who went above and beyond in the initial stages, left Lowe's before the project was finished. After our plan was finalized at the end of April (2011), our Lowe's designer was supposed to turn the project over to Lowe's installation coordinator. This a good idea on paper, but the person who knows the home, the customer, and the design issues should also stay involved in case questions come up - as they will - during the realization of the design. I have made this suggestion to Lowe's, but I don't know if they have acted upon it. When the cabinets were delivered on June 3rd, representatives from Lowe's and their installer came to the house to inspect the cabinets to insure a complete order with no damage that might interfere with the installation. Anything lacking or needing to be replaced was expedited by the manufacturer (Kraftmaid - they were very responsive, and the cabinets are gorgeous). I had to double-check the Lowe's representative's work for accuracy. Lowe's of Douglasville seeks professionalism and responsiveness in its subcontractors, and for the most part, they find it. Lowe's guarantees its installations and will re-do any work that is not up to par. They had to re-do parts of our floor tile installation several times, finally going with a different company to address the problems - problems confirmed by Lowe's job inspector, whose visit I requested. That part was a nightmare, and although the finished floor is beautiful, the grout will never match in all areas. I was impressed that Lowe's stood behind its installations as promised. Our primary installation company, assigned by Lowe's, was RJK Renovations. RJK has since let go the person who coordinated our project, which is a shame because Judi was fabulous - she discussed every scheduling aspect with me and came up with some creative solutions to unexpected problems. Our cabinet installer, Bernie, was a joy to have in our house and he did a very careful and professional job. The plumbers & electricians were also very good. I have remodeled a kitchen before, and I know that expertise, flexibility, and a sincere desire to give the customer the best quality for the best price must be paired with the intelligence and practical know-how to meet the challenges any large-scale job entails. I think this is what Lowe's aims to provide...but they must rely on both their staff and available contractors to deliver. We have a beautiful kitchen. I'm not including photos, though, as we went to a different company for our granite countertops and backsplash, and we hired an installer on our own for those jobs, because Lowe's didn't have the products we wanted. Tips for the prospective remodeler: 1. Look at the products Lowe's has to offer in each department prior to signing on the dotted line for the PSI program. If they don't carry the floor tile you want, for example, they will not include it in your job (they won't install any non-Lowe's products). 2. Ask to take home the DVD about remodeling projects and watch it. It will scare you silly, and they aren't kidding. Any major remodeling project will take much longer than you want it to (using a "temporary" kitchen in the hallway is such fun), and will create more dust than you can possibly imagine. 3. Check recent references for all installers Lowe's plans to assign to your job. The bottom line is that the customer must be aware at all times of how the job is progressing to make sure communication does not break down among all of the service providers. Lowe's installation coordinator is not on-site; you, the homeowner, are. If the tile for the floor hasn't been delivered the day before the installer is due, it's up to you to make the after-hours phone call to get it there. Good luck.

The quality of the appliances is top-notch. They came on time and were neat looking and polite gentlemen. The installation went well. What didn't go well was that they don't stand by their rebate offers. We had sent in six different rebate claims and only received the rebate on 1 or 2 of them. When we asked Lowe's about it they said that the rebates had expired. This is very aggravating because we bought the appliances on the good faith that we would be getting these rebates.