RRG Roofing

After sustaining tornado damage to our cabin roof in May, we contracted with RRG Roofing. The contract stated specific structural carpentry work to be done to repair damage. RRG requested, and was given, more money over and above the original adjuster's estimate to cover this damaged area. However, the RRG "carpentry", and I use the term loosely, was substandard and would never have passed an inspection. (RRG didn't pull a permit for this job, although one was required by the county for structural work.) This substandard work, which for brevity purposes was new structural lumber sections not being scabbed in or attached in any way, was pointed out to multiple RRG people the day of the roof job, including the crew leader, project manager, and the original salesman. Pictures were also provided multiple times to multiple people at the RRG main office, including the Warranty specialist and the Production manager. RRG was also notified in writing of all deficiencies, including this. RRG refuses to address this issue, although it was documented in the same photos as other significant issues they have addressed. The sales manager, whose name had been given to us several times as the person who could work with us on this issue, flatly refused to do so. This job was paid in full, and we had faith that RRG would stand behind their work and address any and all deficiencies.

Was prompted and did a great job

Great people

Very good service provided. Honest company and great Service. Working with Jon was like working with your brother. Do not pass this one up. They tell me I am hard person to please, Nothing to be concerned with Jon.

We had repairs done to a metal roof. Had it completely rescrewed. This company was good all the way through the project. Their communication is excellent. They were on the job on time fast and efficient. We have had no further roof leaks!

nothing

Thanks

Turns out the leak was not from my roof but they came out and were able to help identify the issue. Very professional and went above and beyond.

great repair good start to finish

Great clean up when the work was completed.

Easy to contact & get answers to questions, showed up early & got everything done in a timely manner.

Above says it all

These people were great! They started on time when they said they would and did a fabulous job. They cleaned up thoroughly after the job was done and left no mess. I could not have been more pleased with the job and the company.

They arrived and went straight to work and did a very good and fast job on my new roof. They also did a very good job with the clean up after.I i would reccomend them very highly. The young man they sent out to give the estimate was highly professional and very knowledgeable. His name was Ernie and very friendly and considerate. All in all a nice experience.

Small job but still received high-quality work,

RRG was super responsive and professional. They weren’t the cheapest but their customer service and responsiveness won me over. It assured me that if there was any problem I could count on them. Hey made me feel like a valuable customer from the first call.

Very professional. Every aspect was thoroughly explained and executed at the time agreed upon. No money was required until the job was completed, inspected by myself and their agent and signed off on. A total pleasure and will be recommending to anyone needing roofing, etc.

Responded quickly and did a great job.

They came when they said they would come. I had a small repair and they worked me in to repair my roof within just a couple of days of their first visit to assess the repair. Preston was great! He made pictures before and after so I could see what they did, and he made a special trip to get a shingle that matched my roof. Would highly recommend.

Very professional and easy to work with.

They did a great job!

Explained process and were very clean no nails or trash left behind, my roof looks beautiful

The salesmanship, customer service, quality, appearance, efficiency, timing, working with my insurance company, clean up, in general - the whole experience was fantastic. My roof looks beautiful and we are completely satisfied.

The associate who prepared the quote was really knowledgeable about the process. He was friendly and professional. The company came up with several opinions on how to proceed, and I feel confident that the job will be done right. The quality of the materials shown to me and the warranty will give me and my family many years of confidence ahead. Many thanks to all involved in making my home new again.

Good fast responce