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About us
Flood X is a certified company. Institute of inspection cleaning and restoration certification (IICRC) Certified Firm Company number 139743. Flood-X inc establish in 1997. The Principal director (Owner) Jennifer Renwick saw an opportunity in the market place for a better customer driven company for the water damage restoration business. The company focus on customer satisfaction during their time of need in a disaster situation. Over the years we have grown to become one of the trusted name in water damage Restoration. Flood X have expanded and added Mold remediation and air quality testing to our list of services in Georgia. We still specialize in water damage. Flood-X offers a comprehensive range of services from structural drying, mold remediation, and carpet restoration. Bringing the peace of mind to our consumer and business that we services. Flood-X is also widely recognized for our superior services in the Restoration industry. Our commitment to standing out as a leader in the area of quality workmanship and ethics . Our mission is to be No. 1 in providing a fast and simple solutions to your water damage situation. therefore giving you a wonderful experience during your time of disaster. 24/7 Emergency Service. Operators are Standing By!
Business highlights
Emergency services offered
28 years of experience
Services we offer
Water damage, sewage damage, fire damage, storm damage, mold remediation, water extraction air quality testing
Services we don't offer
Please Inquire
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Warranties
Yes
Senior Discount
$20
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 11
Assorted photos uploaded by Flood-X
Reviews
4.896 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 2% | ||
| 3% | ||
| 1% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 96 reviews
Lisa G.
Mar 2023
Very unprofessional and rude. Would not recommend Horrible quality installations. She hires cheap crews who don't even have licenses to install. She tried to scam the insurance and tell them we needed all floors replaced when only two rooms had damage. She got paid 10,000 from insurance and our floors have so many flaws. She also curses you out of you disagree with her. Her fiance even came to check out her work and said it was bad. Gaps all over the place. She also had the audacity to say my floor was dirty. Wasn't that her job to make it better. Poor Poor customer service.
JoAnne M.
Oct 2021
The lady is one of the nastiest and unprofessional individuals I have ever encountered. She's an argumentative liar. She marked up the bill from the original quote by 30% and claimed to do work that was actually performed by the first Mold remediation company I hired. She also left moldy untreated drywall behind. One of the machines that they set up started "leaking" water which required them to come back out. She billed me for an "emergency" call although they came out during normal business hours.. I reached out to my Claim's Manager at Traveler's to dispute Jennifer's bill, but she didn't find any fault with Jennifer's behavior. Flood-X is a preferred provider for Travelers, and although I've been a paying customer since 2007, the Claim's manager did nothing to address the matter. I knew I had been scammed, but I was under so much stress due to a house fire, that I resigned to pay it to stop her harassing calls, text messages, and voicemails. The fact that I had been displaced from my home did not deter her from harassing me. When I called her from my hotel room to pay (as promised), she put me on hold for a really really really long time. I thought to myself this is weird, because she's been harassing me continuously about this. I hung up. On 9-26-21, she left a voicemail threatening to place a lien on my home knowing that I've been getting it ready to list and sell. When I called her back, I told her to not ever contact me again. I had had enough. I mailed the check on 10-1-21 (Certified Mail). Today, 10-7-21, I received a Certified letter from Jennifer that included a copy of the Mechanic's lien she placed on my property. The check is still outstanding. This woman is wicked, run! There is another review of someone else who had a similar experience. I received the invoice for work completed 8-18, near the end of August, and the paperwork shows she put a Mechanic's lien on my property 9-30-21.
Response from Flood-X
"[Member Name Removed], Please keep in mind that we did everything to help you . You choose to go with another company . I can’t make everyone happy when they refuse to pay and keep the line of communication open. I did call snd text you numerous times. You did but respond. If you do not keep the line of communication open and avoids my calls and texts then YES I will place a lien on your property."
Prasanna J.
Jun 2019
Extremely impressed with the work Floodx did for mitigation work. Specially the Drew as a person and great employee of Floodx, He is so humble, knowable and hard working. The entire process starting from getting out from mess due to leak till adding dehumidifier and drying stuff was very professional. While removing granite it broke but i think its part of mitigation work. I also worked with Jennifer and highly recommend and she is such a professional person to work with. Yes defiantly if I run into any issues , Floodx will be my first choice.
Jacquie S.
Jun 2019
Jennifer and her crew were amazing. They came to my home within minutes of my call. The team removed all contaminated materials, dried every thing out, cleaned our air completely, and even worked directly with our insurance company. I cannot praise this company enough. I highly recommend them. I would not wish a disaster on anyone, but if you do have a flood or fire, do not hesitate to call this company. They helped turn a terrible situation around.
Response from Flood-X
"Thank you !"
Christina S.
Jun 2019
The lady who runs this company is unprofessional and rude. The work wasn't done to the description on the website and they had to come back and fix it, despite her continually arguing with me. She made continual and harassing threats to put a lien on my property when I informed her numerous times that I had not yet received the money from insurance. Upon job completion, my home inspector informed me that not only had the work been done wrong, but that I was overcharged. Give someone else your business unless you enjoy harrassment, stress and sub-par work.
Response from Flood-X
"Never once did [Member Name Removed] return my calls nor my texts. She did not acknowledge the payment due or give me an update on payment status . Work was completed and NO issues was brought to our attention until it was time to pay."
DEMI O.
May 2019
I don't even know where to begin with this company. They were at my doors at 2am and did not leave until the were satisfied and comfortable! they cleaned up EVERY thing in my basement. Did daily service calls to make sure I was comfortable as well as made house calls to make sure that their equipment was doing what it suppose to do. I had a chance to speak to the owner and once I spoke to her, everything made since as to why her team is so awesome. A strong head produce a strong body. Thanks so much FloodX for all that you have done for me and my family at such a vulnerable time. Your dedication, hard work, and commitment has help carry my husband and I through a difficult time with our home and for that, we must say thank you!
Response from Flood-X
"Thank you for your kind words . We appreciate it."
Seun A.
Apr 2019
Jennifer and Andrew were fantastic! I had a leak in my upstairs bathroom, and the plumber damaged the floor in fixing the pipe. I was concerned about the structural integrity of the floor after the damage, so messaged Flood-X. Jennifer responded right away, so fast in fact that I was actually surprised. She was very pleasant, and we scheduled an appointment for two days later. I had to reschedule at the last minute and she was very accommodating. When she and Andrew came out, they were very thorough in inspecting the area. They pointed out which areas were wet and gave me an excellent price to set up a dehumidifier and fan. I was thrilled with how friendly and professional they were, and would highly recommend their services to other.
Response from Flood-X
"Thank for your kind kind words . It was a pleasure serving you. Thank you ."
Eric S.
Mar 2019
Flood-X took care of a water damage situation that we had. They were very prompt in coming out to give an estimate and work started on schedule. The crew that was on site was professional and kept us updated on steps along the way. The owner of Flood-X and supervisor on-site both responded immediately to any concerns we had. We would certainly recommend this company.
Response from Flood-X
"Thank you Mr and Mrs. [Member Name Removed]. It was a pleasure working with you."
Robert H.
Sep 2018
Everyone we worked with at Flood-X was very friendly, responsive and professional. They did an excellent job of removing all damaged drywall, cabinets and flooring, cleaning/disinfecting the work site and ensuring that the area was thoroughly dry with fans and a dehumidifier. The damage was covered by our homeowner's insurance, and Flood-X worked directly with them for billing. They helped make a stressful situation as easy as possible!
Response from Flood-X
"Thank you. We appreciate your kindness."
Julie P.
Aug 2018
We had a leak in the ceiling in an upstairs bedroom. Called our insurance company and got a list of water remediation companies to contact. Called Flood-X and they were out within an hour or so to begin the process of drying everything out. They removed the wet materials and set up the equipment in the affected rooms then came by daily to check the progress. Everyone on the crew was polite and professional, and the owner checked on us to make sure that everything was going well on the site. It was a really good experience. Should the need arise, I will definitely use them again.
Response from Flood-X
"Thank you !"
Robert B.
Jun 2018
Flood-X did a beautiful job. The kitchen was restored perfectly. All the smoke damage repairs that the insurance company approved were done quickly and well. I was also very satisfied with the work they did for me. When they finished, the house was in excellent shape and generated three serious offers in the first two days after listing. I dealt with Jennifer Renwick, the owner. She is a smart, hard charging and tremendously capable person with a strong customer service orientation. My first challenge was finding a fire and smoke damage repair firm that was willing and able to do the job within the amount specified by the tenant's insurance company. I contacted two other companies first, including one I'd done business with before. One didn't even try, and the other's estimate couldn't come close to the insurer's cost limits. Jennifer listened well, understood the problem, and quickly found a way to make things work both for me and her company. She is an excellent problem solver and a very easy and responsive person to work with. We worked out a deal between us and she delivered the work promised on time and on budget, despite some obstacles along the way. One obstacle was a tenant who was not cooperative and felt that he had the right to direct what was to be done and when, even though our lease clearly specified otherwise. Jennifer and her crew had to deal with a number of problems generated by the tenant, and handled them all with patience and good humor. For example, the tenants made a claim about damage to their personal property. caused by her crew, Jennifer has a practice of documenting the initial damage and the work performed by her crews with photos, and those photos were extremely useful in resolving this problem and another one that arose later. For the smoke and damage repair, Flood-X cleaned all the affected areas on three floors. In the kitchen, the ceiling and one entire wall were replaced, including a full wall of cabinets. The flooring in the kitchen and carpet in the living and dining rooms were removed, the underfloor cleaned, and the carpet and kitchen flooring replaced. The oven, range hood and dishwasher were replaced. The work she did for me was painting and re-carpeting the rest of the house to match the paint and carpet in the smoke-damaged rooms. I can highly recommend Flood-X for any type of damage repair or renovation work. These folks respond quickly, show up on time, know their business, and get the job done right. It was a pleasure to work with them. I've owned and managed rental properties for over 25 years in California, Maryland, Georgia and Spain, and have worked with a lot of contractors. Flood-X is among the very best.
Response from Flood-X
"Thank you very much for allowing me to work with you. You are a pleasure to work with and I truly appreciate your kindness and patience and I feel very blessed to have the opportunity to service you . Thank you !"
Janet N.
Jan 2018
Very satisfied with the process. Very well explained and work completed as described in quote.
Response from Flood-X
"Thank you very much for your kind words. It was a pleasure serving you."
Ginger G.
Jan 2018
Well they came in didn't give a quote of how much it would cost to clean up. Ripped out unnecessary interior wood inside the house that they should have known was an interior wall. Run up my electric bill on things that they could not dry out like the crawlspace and I thought they had cleaned the crawlspace that was distributed by the water that entered the area. Matt who worked in the billing department took forever to return my phone calls. I thought that was unacceptable behavior especially since I'm the paying customer. It's only when I asked could he return my call after I made the finally payment. I wouldn't use them as they over charge for work that isn't superior.
Response from Flood-X
"Thank you for sharing your concerns with us. Standard procedures requires us to give the homeowners a rough estimate and a general breakdown of the pricing and the work scope. I appreciate your understanding during an emergency situation that perhaps the other spouse may have received the estimate and a miscommunication may have happen at this point. In regards to taking out unnecessary items , as we are professional on this type of damage we would not take out any wall or items that was no needed. Because we are not in the reconstruction business so there would not be a conflict of interest .... As for the running the electric bill up ...we appreciate your understanding that this is one of the unavoidable expense when dealing with drying equipments . Our billing department does not have a Matt, but I will be more than happy to address the timely manner of billing to our Accounting Dept. Again thank you allowing us to serve you ."
Susan M.
Aug 2017
Flood X was very responsive. They came out right away and removed all the wet areas.
Sara B.
Jun 2017
great, they were reliable and did great work
Response from Flood-X
"Thank you for taking time to leave us this great review glad we could help and we're always here if you need us. Thank You Jason"
Laine G.
Feb 2017
Flood-x took a nightmare situation, the flooding of my entire downstairs, and made it so easy and painless! From the moment I first called, they explained the whole process in great detail, including working with my insurance company, from beginning to end. I felt like a top priority with them. They came out immediately, dressed professionally, and greeted me with kindness and empathy for our situation. So many companies make me feel like just a number to them. I never felt that way with Flood-x. They were especially careful when moving furniture and boxes packed with our valuables, too!
Tom H.
Oct 2016
This turned out ok. Later on, I found out that the test result they gave me were not accurate and it could have cost me a lot of money. I looked at my floor and found out that there was no mold at all. For remedial work, it was going to be over $3000. Another company did it for $600. They were very professional. The F for price was because of the remedial and not the mold test which was reasonable.
Response from Flood-X
"Hi [Member Name Removed], I see you had testing done in April of this year and you stated the results were not accurate? Just pulled the results from the lab and they show you had an elevated mold aspergillus penicillium in the living room. I pulled out estimate and it was for removing flooring and mold/cleaning 6 rooms. The price you got was for job based on inspection and I'm sure the $600 job was not the same apples to apples amount of work. Please understand we base our estimates on the lab results. Did your contractor retest? Not sure why you said the tests are not accurate. If you could call me so I can understand how you came to believe the tests were in accurate I would appreciate it. I'm always trying to improve our services so your input would be really helpful. Thank You Jason 678-300-6090"
Janet N.
Sep 2016
Everything done as described. We were very pleased with the entire process. Price was reasonable for the work done.
Robyn F.
Aug 2016
Awesome! Jason was here within the hour to review our situation and provide a quote. They were here the next day and did an amazing job on our small problem. I highly recommend this company they are amazing and great workers! Super responsive and professional!
Christopher S.
Jul 2016
Very nice people; very professional. When they arrived at my house they explained they could only treat a very small area of mold without a full remediation causing thousands of dollars. It felt like a bait and switch because they hadn't explained that limitation on the phone. They wouldn't treat the small area i wanted them to treat. I was charged a fee just for the estimate.
Guy N.
Jun 2016
They were very professional and courteous. They did a great job. I was very impressed.
Karri S.
May 2016
unknown
Rene R.
Mar 2016
unknown
Response from Flood-X
"Thank you for taking the time to write us this review, If we can be of assistance again please let me know. Jason"
Dawn A.
Feb 2016
unknown
Response from Flood-X
"Thank you very much for the great comments! Jason"
Dino V.
Feb 2016
unknown
Response from Flood-X
"Hello, thanks for the rating, let me know if you need anything else. Jason"
Licensing
Bonded
Insured
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FAQ
Flood-X is currently rated 4.8 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Flood-X accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
No, Flood-X does not offer free project estimates.
Yes, Flood-X offers eco-friendly accreditations.
No, Flood-X does not offer a senior discount.
Yes, Flood-X offers emergency services.
Yes, Flood-X offers warranties.
Flood-X offers the following services: Water damage, sewage damage, fire damage, storm damage, mold remediation, water extraction air quality testing
Please Inquire