Southeast Restoration Group

HORRIBLE COMPANY! I should have checked the reviews more thoroughly before hiring. Project Manager inadequate. Project took three months when it should have taken one month. Workers came out once a week only (if they came out at all). They were constantly either late and sometimes didn't show up at all which was inexcusable when homeowner had taken the day off to be home. Their excuses ranged from "held up at Home Depot", "traffic", "personal family issues", "truck issues" and sometimes used the same excuse twice (I think they recycle them and reuse them!). Project Manager NEVER initiated next service date - always had to be called and 'reminded' - THEN he would call back and set something up that many times fell thru. One worker ('lead' worker) was insolent and rude on three occasions and I was getting ready to kick him off the property and cancel the entire contract. I will not be disrespected in my own home. Work was often left half done. The baseboards and trim was supposed to be painted white - they painted it yellow! When I complained, I was asked "Don't you like yellow?" Needless to say I made them repaint it white which added another week to the completion date since they apparently could only work one day per week! Workers were often loud and could barely communicate in English - I had to call a coworker who was bilingual to ask them a question! I will never recommend this company to anyone. Horrible frustrating experience from start to finish.

Very hard to deal with this company doesn’t even deserve one star. It took them months to complete the job the project managers are rude they & they lie. You would definitely need to be careful they will add on your bill things they never did to get more money from your insurance. I wouldn’t even recommend this company to my worst enemy that’s haw bad this company is it has not been nothing but stress on top I’ve stress. If you are a single woman they will try manipulate you like they do at some I’ve the car dealership my insurance is shocked I’ve all the headache I had to go through for them to complete.

Was quoted one amount. After work was begun and partially completed their representative arrived and demanded additional money and threatened to send everyone home, and charge restock fees if i did not pay the additional amount immediately.

The tree branch had gone there the roof. I had to have a new roof on the garage as a matter of fact. I have a free standing detached garage. When the insurance company came out to evaluate the roof, they said there was enough wind damage, hail damage and other debris done to my house that I really needed a whole new roof, which was wonderful. They gave me several options of people that they could recommend. I went with Southeast Restoration. They did a good job. I was not thrilled with their gutter people but the guys who did the roofing did an excellent job. The biggest problem with roofing is picking up all the gad blame nails. The ones that end up on the ground instead of in the roof or that came out of the old roof. when they lift the old off all those roofing nails go everywhere. They put down tarps all around my house. They had one of those big garbage bin things out there that they have to bring in with the truck. They swept as much as they could and picked up everything they could find. I did still find some after they left but I was not surprised. I knew there would be some. They couldn't get everything. Especially because there's so much, I don't have a nice green tidy lawn. You know, I've got trees, leaf debris, limbs and all that. You don't have, there's no kind of grass that will grow in this kind of shade, another words. But Anyway they did an excellent job of re-roofing the house and then cleaning up afterwards. It was December before they could get here to do the roof. Well first I had to pick someone to do it. Well first I had to wait for the insurance company to do their evaluation. The arborist people had gotten the top overhead that had relived a lot of the immediacy. I still wanted the whole in my kitchen ceiling fixed and Southeast Restoration was recommended. They were one of the outfits of maybe three and these where the folks who where the most responsive and the fitted their price into what the insurance company was willing to pay for the work. Which was excellent for me. It didn't cost me anything but my deductible. They were good. I There were some thing. I had some much going on with my family rite at that time. I wanted to be here while they were working but instead I had to go to a funeral. An unexpected funeral when they were coming to do the roofing. The guys who did the kitchen ceiling weren't as punctual as they should have been and they didn't do quite as good as job as I thought they should have. But it was good enough and I let it go. So obviously i did it bad. I probably would call them in again and just keep a closer eye on things.

unknown

We didn't hear from them in 10 days. I couldn't work in my office, so we called the insurance company and got another contractor.

unknown

We were referred to Southeast Restoration by someone in our neighborhood. At first the Customer Service was good and we received a prompt call back to schedule an estimate. Chad Geist was the salesperson who came to do the estimate. He seemed very unprofessional and uninterested in the work. We are looking to have our deck and patio extended, a roof put over the deck and have it screened, which would probably be around $15,000. He came on a Thursday and said he would send me the estimate by Monday. On Tuesday I left him a message and have still heard nothing back.

SRG was removed from our project due to poor quality of work, poor structural integrity in the work completed and a significant amount of damage caused by them. They also exhibited very poor customer service. Our rebuilding process was slow to start due to permitting process. Rebuild began early July 2014 with the removal of roof. Work had to stop due to heavy rains moving in for the next 5 days. SRG instructed the subcontractor, a framing company, to tarp the roof, to prevent water from entering our house. The tarp was poorly installed, hence heavy rains caused water intrusion in the home. No one from SRG was checking on the house during all the rain. We, the homeowner, discovered the severe amount of water damage to the home and had to call SRG as they had not been to the house to do any form of inspection. SRG admitted fault and claimed they would make it whole again. The total damage to the house at this point is approximately 80%. We had a severe mold issue as well. SRG attempted to rebuild the home and used lesser quality materials than we had agreed to. The new roof trusses were not correctly installed as well as the new sub flooring. We hired our own Structural Engineer to detail all the problems in the home. The list is extreme to post. We released SRG as the builder of our home in Oct. 2014. To date, we have not yet received any funds from SRG for all the damages that occurred, due to their negligence in July 2014. This does not include all the problems we will have to have fix based on the Structural Engineers Report.

unknown

I have to say that my initial impression was wonderful. I went from being extremely apprehensive of going with a big company like this to feeling very at ease. Chad was extremely professional and polite. He was thorough and I have confidence in the job they will ensure is done. I was a little surprised by the couple of negative responses on Angie's List b/c I use Angie's list frequently when I need service done. So, I thought I'd go ahead and at least share my initial opinion. I will update once we move forward as to how things go as we progress. For now though, I feel blessed to have found this company.

unknown

They were not really that great. I got connected with them through my insurance when a tree hit our house and smashed a corner of the house. They did not do a good job of tarping the house. The insurance agreed to pay the price that they quoted. I don’t know why I did not do some research to decide on who would put the roof so I used them. Though only a little corner was smashed the insurance agreed to replace the whole roof so they replaced the whole roof. It turned out worse because now I have leaks which I didn’t have before like around the chimney and dormer window. I am not sure if I should even bother calling them or if I should call someone decent and pay them for getting it fixed. I talked to the insurance company and they informed me that they had to do it right so they came back a week ago. I had to call them back because they completed sealed up a place where there was supposed to be a spotlight outside. They did not do a good job so I would not be recommending them.

unknown

Southeast Restoration was hired in June of 2009 to rennovate my home due to water damage. Their subcontractors hired unprofessional day laborers. I was unable to communicate with the workers that were in my home. When they replaced my floors, they replsced them with sub par flooring and didn't level the sub floors before installing them, and my flooring began cupping days after installation. The painting in my home was far from professional and had to be "repaired" numerous times and and is still not correct. My wood kitchen cabinets were replaced with particle board, and are unlevel and some do not match. The crown moulding is detaching from my ceiling and the base boards are detaching from my wall. All of my kitchen appliances were installed incorrectly as were the granite countertops. Miost of their work had to be redone. Finally in 2011 my project manager informed me that they would no longer be working in my home to repair the work they had done.

Excellent service!