Can-Restore

This is my deceased grandmother's house that my mother has been living in and remodeling for the last 2 years, to sale. The roof began leaking last year- my parents were away at the time, so we weren't aware until the water damage had already occurred. The man my mother had to come look at the water damage to the floors suggested he call Can-Restore to come and give an estimate for water damage mitigation. My mother's homeowner's insurance got involved, and Keith, the contractor of Can-Restore, suggested her to let him deal with the adjuster directly so that he could "fight" for her to get things repaired since initially it didn't seem the adjuster was willing to pay for much. Due to her trusting nature, she agreed, but now regrets that decision since it seemed to take all of her own negotiation rights away. To be fair, the contractor was definitely able to get the insurance to pay more towards the machines used for water mitigation and most of the necessary repair work. The problem is, the issues they charged to restore were executed very poorly, and no one seems to care or take ownership. Aside from the floors, the contractor was also hired to patch a medium sized hole that opened up beside the kitchen cabinet due to the roof leak, as well as a roof leak near the fireplace. He assured my mother that he had an older gentleman who knew how to match the original fish scale textured pattern on the ceiling and had 40+ years experience in that area. Again, a decision she has regretted. The older gentleman apparently became sick (my mother was not told this until after the fact), and instead someone who seemingly had no experience with this type of ceiling, did the patchwork. The vintage design, and it's integrity my mother was trying to preserve, is ruined, and she'll now have to pay someone to come and redo it in it's entirety. *The paint job to the den and kitchen area is terrible and never finished properly. The paneled walls in the den are cracking in 4 places where joint compound was placed between the grooves to give a smoother appearance. Also, the walls are still rough in many places where it wasn't sanded down correctly. *There are scuffs, scratches and dings all over the walls and door jams throughout the house. *The kitchen cabinets have new scratches and dings from things being moved out of the house and from the floor work. *The aluminum storm door was damaged and will now have to be replaced. *An electrical outlet face plate was broken and some of the brand new electrical outlets were painted instead of being taped over. *All of the brand new door stoppers are missing and will have to be replaced. *There is still a sizeable 2ft long hump in the floor in the den where the water mitigation was largely done. No one said anything or tried to repair it under the insurance claim. *Can-Restore was hired in October 2017 and the work being done carried on until June 2018. *The insurance was billed for things that were never done, never completed and never bought. The man doing the floors was subcontracted out by the contractor (Can-Restore) and my mom was double billed for quarter round, which she had already been told by the floor man was still the preexisting. Then when questioned on why she was being charged if the preexisting quarter round was reused, the floor man said that he had to replace a "few" pieces that he broke. My mother was charged over $300 TWICE for 200 linear ft of quarter round- once on Can-Restore's bill, and then on the floor man's bill for the back bedrooms (one of the bedrooms doesn't even have quarter round) that insurance didn't cover. Can-Restore also billed the insurance over $700 for a third coat of polyurethane on the floors. It says on the paperwork from the insurance company that my mother "requested" a third coat. Not only did she not request a third coat, but a third coat was never even applied. She asked the floor guy and he confirmed it- just stain and 2 coats of polyurethane. There are so many other things I could list- like how the original estimate kept changing and the prices kept being inflated. And for what exactly? The floor is the only thing that turned out to anyone's satisfaction; and even it, upon closer inspection, definitely has other issues aside from the large hump in the den floor. My mother was able to hold out $1628 (out of $15,497) in the final payment towards a new storm door, hiring a new painter and repairing the dings everywhere- also for the third coat of poly that was never applied- and only after much debate with the contractor. I never like to leave bad reviews for anyone. Being business owners ourselves, we know there are times when things just don't go as smoothly as planned. But being in business means making sure a job is done right, and if not, at least being able to admit it. That's how you build customer loyalty. The contractor is very personable and friendly, but the outcome of the work, the lack of communication and lack of accountability have left us no room for a differing opinion. Due to all these things I've listed and more, we highly recommend using discretion when hiring a company to handle your home restoration.