Founded 2001 • With Angi since May 2007
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We thank you for your feedback. Although, we are very surprised to hear this. Especially if this is an accurate account of events. Input like this allows us to improve our company for future clients. We do regret if this was an actual experience with our company. We do not operate our business this way, but with that being said we are human and mistakes can be made. As much as I would like to promise that no errors will ever occur, sometimes they just do. After researching your information we do not show any record of your contact information within our company. We do not show any appointment in our computer system. In addition, we could not have received a text message from you - we don't have that service on our business phone line. Perhaps you have made an error in your review. With that, let me just say that we do process and deliver about 900 proposals per year via computer to potential clients with around 50% of these going to referrals from previous clients. We issue these proposals with the help of tablet PCs, digital cameras etc. and do this to keep digital records. Every lead, appointment and proposal is verified through our office and backed up on our server. By using technology to operate this way, it allows us to be efficient and keep detailed records. We have thousands of satisfied customers, 4 crews of skilled professionals all of whom have been with us more than 4 years, and strive to meet the needs and expectations of every client we meet. We are typically rated 4-5 stars on consumer sites and specifically have a 4.65 star rating out of 5 possible stars from 26 reviews on the Service Magic website that you mention here in your review. We provide all of our clients a fair price, a quality product and great customer service. As a matter of fact we recently completed (November/December) over 100 jobs in the same neighborhood in Woodstock, GA. We wouldn’t be able to work for that many great home owners in the same subdivision over a 2 month period if we didn’t offer a premium service. Obviously with that much volume it is possible for any company to miss an appointment and if we missed yours then you have my personal apology. Thank you again for bringing this to our attention. Sincerely, Kevin SmithPhone
Address
6175 HICKORY FLAT HWY 110-121
Canton, GA 30115
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