Zone Home Solutions

I hired them to fix my air conditioning unit (A/C), but the first technician couldn't find the leak. I told him about the copper coil issue in my subdivision houses' a/c units. So, he opened the unit and confirmed this was the issue. The quoted price was over $2K, with an additional fee for the technician's visit and to replace the coils. I wanted to negotiate, but the technician insisted I speak to Dan, company owner. I discussed the widespread problem of copper coil issues in the neighborhood with Dan and offered to promote his business on our community Facebook page. However, he refused to negotiate except by offering his annual plan for $3XX. The second visit was by the installer who replaced the copper coil with aluminum. This installer asked to use my bathroom, which was unusual, though friendly, he looked uncomfortable for some reason. After the coil replacement, I noticed that the mud seal around the unit was poorly done, causing air to leak out. I took a photo and sent it to Dan. Jason, who came over in response, appeared quite upset for being sent for this job. He acknowledged the poor seal and did a good job fixing it. A week later, the unit failed. I texted Dan and called the office, but received no response. After calling Dan again, someone was sent to inspect the unit. They discovered a leak in the copper coil welding of the outside unit, requiring nearly $700 to fix. I find it hard to believe that someone couldn't detect this leak during the initial visit in this age and time. When I tried talking to Dan about the $700, and the possibility of another leak, he was chuckling. It's like going to a doctor with a stomach ache and the doctor immediately suggests surgery without trying other tests first. Even if you ask for surgery, the doctor would insist on running tests because they know better. I leave it up to the reader to decide whether or not to trust them, but I personally had a negative experience. Something seemed to upset Dan, perhaps his ego was hurt when I mentioned the community page. Or they have serious problems between employer and employees. I would not hire them for any HVAC issues. The house was built 8 years ago. Did not decline a leak test but was questioning it. Another company was hired just before winter in November. I did mention it. They did leak test and found it to be in the coils. But they used a sealant as the temperature was getting colder. I hired Zone Home for a second opinion because of their positive reviews. But, regret it now.

Zone home solutions has been our interior pest control for many years. We are on a quarterly schedule for $98. My teenagers leave so much food out and on the floor, we HAVE to have someone to control insects. They are always available if we have any issues (rarely have any). Love this company. Brandon Cable is our technician and does a great job - sends reminders of appointments, thorough clean sweep of the outside parameter around the house (prevents spiders & ants), and always professional.

We've been customers of Zone Home Solutions for over 20 years (back then it was called "Chemical Technologies") and have received nothing but outstanding customer service from everyone involved. Owners Trey Scarborough & Greg Holley are still behind this thriving company and, even though it has grown and expanded, they still provide that personal touch, attention to detail and dependability that we've come to expect. We just renewed our Sentricon service and the installation and set up was a breeze. The technician, Chris Kennington, was professional, efficient and thorough; showed up when he said he would, got the job done promptly and communicated with us throughout the process. The field manager, Michael Adams, came afterward to make sure everything was taken care of and to answer any additional questions we might have. There are many termite/insect control companies out there. We chose Zone Home Solutions because of their professional approach, their outstanding warranty, their unparalleled customer service and their consistency and reliability over the years. We are customers for life and recommend them wholeheartedly.

yearly contract 2 visits per year. Overall happy with services.

overall very professional centricon system was installed without any issues and price was the same as other companies i had the house sprayed inside and out for spiders etc. It was supposed to last 90 days but after 60 days i began to notice spiders and ants again. I called and left a message asking for someone to call me about respaying but my call was not returned.

They come out every year to check for termites.

Outstanding. They are professional, reliable, TRUSTWORTHY, knowledgeable and outright good folks. They come quarterly to my home for pest control. They come annually for my termite inspection. The Zone staff is pleasant and easy to work with in scheduling.

Super nice guys. Personable. They give you a call in advance. They really take the time to get to know you and if there will be any changes in your service provider. Very very great people. I would absolutely use them in the future. I will recommend them.

Got squirrel out of attic and sealed up all holes in roof that would allow any squirrels back in attic.

It went well. He removed the entire nest which was quite large.

He showed up promptly and even remembered not to wake my toddler! He even sprayed her room without waking her. He didn't charge an "initial fee" like some providers do. He is clearly experienced, comfortable to be around, and already book for the next treatment!

We have had several interactions with Zone and have ultimately been very happy with the level of customer care, quality and professionalism. It's a big enough company to get things done and yet small enough where you can tell the employees feel very invested in their work and their company. We initially had them come re-inspect for our new home's existing termite contract. Prompt and professional, gave good information and advice. We had estimates for home renovations - should have chosen them but made the mistake of choosing another company that claimed they could address the work sooner. We'd had a small opening under a shingle in a bay window where honey bees had gone in and created a hive. We had a bee keeper come and remove the first hive and due to our family's schedule it took a couple of weeks to schedule a roofer (from the Home Warranty company) to come. By the time that guy got here, another hive had actually moved in...to everyone's surprise. That roofer said to have them removed and to let him know the date and he'd arrange to come and fix the problem same day. We scheduled the bee keeper and called that other roofer and left messages three separate times. Never heard back from him. So we called Zone and explained the situation. Tim was able to rearrange his schedule and be here the following morning and fixed all the related problems. Meanwhile, we were expecting a call sometime that same day to find out where we were on the mosquito treatment list. While Tim was here that morning he noticed my daughter's legs where she'd had some reactions to mosquito bites. Tim called the office and spoke and asked they bump us up on the priority list because we had this yard our kids couldn't play in. We really appreciated that Tim noticed the situation - and recognized how hard it is for kids not to be able to play in their own yard in summer - and was so proactive on our behalf. The work Tim did on our roof appears to be excellent. We were very happy about their responsiveness, care, and quality of work. Oh, and within a couple of hours of Tim's call someone arrived to treat our yard!

Zero complaints. Fast service, very professional. They gave me a quote, they did the work, no issues.

The worker was courteous and explained what the process was. Since I have my termite warranty with Zone Pest, I felt comfortable hiring the company for this removal.

I am satisfied with their services.

Excellent job - very dependable. They show up on time. Recently, a small piece of the gutter came loose. They came out and repaired it, no questions asked. This was 4 months after the wildlife exclusion was done. They are genuinely responsive to their customers.

I thought they were really good. They are an honest, reliable company that show up on time.

They're wonderful – a very good company. They respond immediately whenever you call – they follow up & get back to you in a short period of time. Chris, my tech, took care of the hornets nest within 24 hours of me contacting them!

I have them out on a quarterly basis. They're very good. If I see insects come back they're very quick to respond and come back out again at no charge.

We set up the service with them back in 2006, and we have the warranty for treatment and repair. They come out once a year for inspection and install their baiting system. I don’t have to call them, and they call me and schedule it and come out. They are very responsive compared to, we assume, the termite bond when we bought this house from another company that we couldn’t get to come out and just didn’t have good customer service that way, and I had to chase them to try and get them to do the annual inspection, but it’s not that way with this company. They show up when they say they are going to show up, and I don’t have to call them, they call me. We didn’t have a termite problem when we signed up with them, but we haven’t had a problem since they have been treating for termites. I have never had a infestation that had to be treated, but they did come in and do the treatment in order to provide the warranty, so in that respect, whatever they did has worked, and I haven’t gotten any termites, so I would refer them to others who have a termite problem. I would use them again in the future.

I've been very pleased with them. They do regular quarterly pest control for termites and outdoor mosquito spraying. I would recommend the quarterly and termite control but not the mosquito. It involves spraying a lot of chemical everywhere and it's not necessarily a good chemical. When he said I needed to change my bird feed in my bird feeder I got concerned. The people are incredible punctual, when they say they will be out they give you an hour window and give you a call when they are ont heir way. They are very clean. The biggest thing I like is they are very sensitive to pets and children. The majority of what they do is treated on the outside and if they can't do that it's all done in areas that's not accessible to kids and children. All he chemicals they use you could basically eat it and it wouldn't be dangerous, except for the mosquito spray. They are in the BBB, they are kind of a family type service.

I was reasonably happy with their services. They were pretty punctual and they followed up. They had some periodic follow-up inspections, which they did as they promised.

They came in, assessed teh situation, and in 2 visits had the problem nailed.

whenever I have questions they come out and inspect things. I'm very happy with them.

I had one rodent once in a while, but I don't know where it is getting in from. Overall, I wouldn't complain about anything that they did. Everything about the company was good. I would highly recommend them to others. I worked with them in the past and I would give the first preference to them. Their price was okay. If I have a problem in the future I would definitely use their service.