TOTALLY CERAMIC TILE

Description of Work: Mr. Roger Ramsey gave me an estimate to tile my kitchen, two bathrooms and utility rooom for $2,3050.00. My husband and I were to buy the tile, and he was to supply everything else. I told him to only do the kitchen and the utlity room. Then, I would see how those rooms look and make a decision about the two bathrooms. He started tiling the kitchen and found that Home Depot had given us 14 boxes (9 boxes of one size and 5 boxes of another size) of tile. So, he only tiled less than half of the kitchen floor because the other tiles were larger. He then used the extra tile left from the kitchen to tile the utility room although we had instructed him that the white title (different colors) that we wanted him to use for the baths and utility rooms were in the garage. After I got home and found he had used the wrong title, I called him and told him so. He said I didn't have enough of white tile and basically ignored me. After I thought about the fact that he should not come in our home and do what he wanted and we pay him, I decided to confront him. I then told him that he should have told me, and I would have bought more tile, but it was unfair to us for him to make a decision without consulting us. Then, he changed his story and said he heard us say to use the kitchen tile. When I told him he needed to change the tile because I didn't like it. Then, he became loud and abusive in language because I also told him that I would not pay him for work I had not authorized him to do. He really became belligerant and ripped up the threshold, packed his material, and left my house. He left the kitchen floor unfinished, our stove, washer, dryer, and doors that he had taken off hinges to install the tile in the garage.