The Mad Hatter Service Co

The team of Pepe, Eric and Nathan were on time, in fact early, very efficient and clean and polite. I will certainly use them again.

Chimmey caught on fire a few months after install, 911 arrived, Chimmey is now unable to use and mad hatter arrived few days later and refused to fix Chimmey and I quoted told do NOT use wood stove again!

Poorly. You feel held hostage because there are very few companies that do this. They up charge you for items not needed and tell you that it is due to code. I dealt with Chris who always tries to add needless charges. The installation was not professional; I had to stand over he installers and help them reference the manual. I paid a lot for installation and literally could have done a better job myself. I was concerned about the pipe assembly going into the wall. I was told it was fine. Turns out I was right. Apparently when the plume was cleaned the next year a note was made that it was not done correctly and it needed to be fixed under warranty. I wasn’t told that but it was apparently relayed to the office. They never called me. We had some smoke seeping out from the pipe and we called. I was told that they won’t come out unless they do a service and cleaning ($400 charge). The soonest they could come out was A MONTH LATER. When they came out, the guys notes the improper assembly and asked me why I hadn’t scheduled the warranty repairs. I told them that it was the first I had heard of it. They were surprised that we hadn’t been contacted. I paid for a service I didn’t need and was supposed to be contacted to schedule the repair. Still hasn’t happened. It’s been cold and for 6 weeks the only thing I have gotten from my stove is a $400 charge for an unnecessary service call and the stove still doesn’t work. This company steals money. Don’t use them.

I contacted this company because they were referred to me by my HVAC contractor and I had used them on a previous job. They were responsive to the request for services on Angie's list and we set up the appointment. The crew showed up on time, were polite and professional and performed the work quickly. They cleaned up after themselves. They suggested some additional work such as replacement of the duct in the bathroom that appeared to have some mold growing in it, and provided a quote but they did not do a 'hard sell' which I appreciated. They reduced the price of the duct cleaning because my system was brand new and I did not need cleaning of the coil or blower, and they also had a $50-off special at the time I scheduled services. I would hire them again.

The workers arrived right on time, performed the work, then explained to me the findings. The price was a little high compared to other companies but they did give me two coupons (including the angies list coupon) to apply, which brought the price down. They put down floor protection, cleaned up after they were done, and left no mess at all. They even gave me a free estimate on replacing my gas logs. I would recommend and am likely to have them replace the log set in the future.

Hired Mad Hatter to install a set of fire logs. The folks in the showroom were very helpful and James the service technician who did the install was great. They had inspected and cleaned the chimney when I first bought my house in 2015, so I got a break on the installation price. Will definitely use them for duct and dryer vent cleaning in the near future!

Very well, thorough and professional

The folks at Mad Hatter were prompt, thorough and courteous. They cleaned up very well after themselves.

Went very well. Jack and his assistant did a great job on the chimney part. Air duct cleaning went well, too.

SUPER! Very smooth and professional No dust or dirt left behind!

They were on time, professional, considerate, thorough. The took before and after pics. They found mold in my Plenum and gave me a quote to replace. they stuck to the quote with no hidden charges. they cleaned all the vents by hand and sealed my system up tight the fireplace had some issues and they pointed them out for me. they were excellent

GREAT! They were fast and suggested the right products for the fireplace out of the gate. They even modified my old mantel and reused the top part after the stone covered the existing wall.

Fully professional report by e-mail including photos of the inside of the chimney.

They did great! Called to see if they could come a bit early as they were running ahead of schedule, which worked out great for me! They were professional, pleasant and worked fast. I will call them again for sure!

Everyone involved was very courteous, Clayton was on time and very mindful of keeping any mess to a absolute minimum.

Honesty and Professionalism. Contracted Mad Hatter to complete duct cleaning and dryer vent cleaning. Zak and Harvey arrived as scheduled. Very professional, they introduced themselves and put on protective foot covers before entering the residence. After an initial inspection of my ducts, Zak asked was prompted me to have the vents cleaned. I had just purchased the home and assumed the ducts would need cleaning. Zak provided photos he took during the initial inspection showing a clean system- it’s good to see a contractor that’s HONEST. The dryer vent was another matter, dirty and was thoroughly cleaned. In lieu of cleaning, I had the ducts sanitized. Thank you Mad Hatter for true PROFESSIONALISM.

Matt and Andrew were prompt and very professional. They carefully moved furniture, covered rugs, protected flooring, wore booties inside the house, and then put everything back when they were done. Of the 6 fireplaces in the house, 3 had pilot lights with gas log sets, 1 had a gas log set and the other 2 were wood-burners with a gas starter. On the pilot light sets, they removed and cleaned the glass doors, removed and cleaned the logs, vacuumed out dust, checked fittings and valves for leaks, checked the switches and explained to me how everything worked, including how to re-ignite the pilot, turn everything off and on, etc. I had asked about a potential leak at a switch for one of the pilot-operated fireplaces, and Matt checked the chimney at the roof and made recommendations for follow-up with the roofer for a potential minor flashing issue. The main gas log set in the family room was inspected and cleaned as well; they removed the logs and the old, crappy looking "ember" material and replaced with updated materials. Prior to their visit, it looked like a fake log fireplace with "insulation"...now it appears more like real logs, with more realistic looking embers that don't look like R 19 fell from the chimney and landed on the logs. Very pleased with how that one turned out; exceeded expectations. The basement wood-burners were also inspected; the previous owner told us he used one of the fireplaces "every day"...well, he clearly never had it cleaned. EVER. After getting huge piles of creosote out of the flue, Matt recommended a follow-up chemical cleaning as the video inspection still showed caked on creosote in the flue. He also advised not to burn wood in that fireplace until further cleaning could be done due to the potential fire hazard. I had a feeling that fireplace was going to be bad (based on other lack-of-routine-maintenance things we discovered after purchasing the home), but not that bad. As other reviewers had mentioned, the cost of these services is not inexpensive. However, it was well worth the price to learn the proper operation of all fireplaces in the house (since they are gas appliances), as well as gaining the peace of mind that comes with knowing they are in good working order. Highly recommend.

I did like the work they did but I thought it was a little on the pricey side but for the rest, the service and the work, it was good.

No one should charge you for giving you a quote and I felt like the quote they gave me was very un-thorough. They did not even do a comprehensive chimney inspection. They sent somebody out to take just a couple of pictures and very quickly they gave me an approximate number. They then said they would have somebody send me a final quote in two days and I needed to pay them $100. Two days later somebody who had had never even seen the chimney sent me a quote for $13,000 so I felt like their prices were exorbitant and their inspection was very unprofessional. When they were out here for the inspection they thought it would cost $10,000. They got to me quickly. Other companies I spoke with did not charge for a quote.

They were courteous thorough clean and professional, They explained everything that they did as well as showed me what it was that they were working on. They covered they areas that they were working on and left the house cleaner than when they started.

I didn't know hole in wall was there. So Mad Hatter's technicians came back the same day and sealed it all up for me. I'm good to go now! Definitely will recommend and use again in the future!

Got everything working good. Very happy with them.

Prompt, courteous, efficient and professional.

Zak & Chad arrived on time, did a thorough cleaning and inspection of our fireplace with zero mess. The inspection was well-documented. We will be following up with Mad Hatter for any future maintenance or repairs.

The crew was fabulous. It was a two-person show. I recently purchased this home and the ducts had not been cleaned in about 5 years. I knew it needed to be done, and I was impressed with their before and after pictures. The ducts were truly disgusting. The guys were funny, on time, and worked very hard. They included a free dryer-vent cleaning with the service as well. I would use them again, and they quoted me on some Duct Replacement work that I may move forward with in the future. Very positive experience.