The Mad Hatter Service Co
About us
Additional DBA - Mad Hatter Air Duct Cleaning & Chimney Sweep. Additional email - [email protected]. Family owned. Additional business hours - Mon-Sat 10:00 AM-6:00 PM; Sun 12:00 PM-5:00 PM. Family owned.
Business highlights
47 years of experience
Services we offer
Dryer vent, accessories & duct cleaning., awnings, chimney restoration and repair, fireplaces, gas logs, grills
Accepted Payment Methods
- CreditCard
Reviews
4.6119 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 12% | ||
| 3% | ||
| 3% | ||
| 4% |
Showing 1-25 of 119 reviews
David J.
Oct 2020
The team of Pepe, Eric and Nathan were on time, in fact early, very efficient and clean and polite. I will certainly use them again.
Tammy S.
Jul 2020
Chimmey caught on fire a few months after install, 911 arrived, Chimmey is now unable to use and mad hatter arrived few days later and refused to fix Chimmey and I quoted told do NOT use wood stove again!
Joe J.
Dec 2019
Poorly. You feel held hostage because there are very few companies that do this. They up charge you for items not needed and tell you that it is due to code. I dealt with Chris who always tries to add needless charges. The installation was not professional; I had to stand over he installers and help them reference the manual. I paid a lot for installation and literally could have done a better job myself. I was concerned about the pipe assembly going into the wall. I was told it was fine. Turns out I was right. Apparently when the plume was cleaned the next year a note was made that it was not done correctly and it needed to be fixed under warranty. I wasn’t told that but it was apparently relayed to the office. They never called me. We had some smoke seeping out from the pipe and we called. I was told that they won’t come out unless they do a service and cleaning ($400 charge). The soonest they could come out was A MONTH LATER. When they came out, the guys notes the improper assembly and asked me why I hadn’t scheduled the warranty repairs. I told them that it was the first I had heard of it. They were surprised that we hadn’t been contacted. I paid for a service I didn’t need and was supposed to be contacted to schedule the repair. Still hasn’t happened. It’s been cold and for 6 weeks the only thing I have gotten from my stove is a $400 charge for an unnecessary service call and the stove still doesn’t work. This company steals money. Don’t use them.
Cheryl T.
Jul 2018
I contacted this company because they were referred to me by my HVAC contractor and I had used them on a previous job. They were responsive to the request for services on Angie's list and we set up the appointment. The crew showed up on time, were polite and professional and performed the work quickly. They cleaned up after themselves. They suggested some additional work such as replacement of the duct in the bathroom that appeared to have some mold growing in it, and provided a quote but they did not do a 'hard sell' which I appreciated. They reduced the price of the duct cleaning because my system was brand new and I did not need cleaning of the coil or blower, and they also had a $50-off special at the time I scheduled services. I would hire them again.
Response from The Mad Hatter Service Co
"Thank you for inviting our company into your home to perform the air duct cleaning for you. We greatly appreciate your business and look forward to working with you again in the near future! -The Mad Hatter"
Cynthia C.
Apr 2018
great, punctual, polite
Response from The Mad Hatter Service Co
"Thank you for the review! We greatly appreciate your business!"
Kristee W.
Apr 2018
The workers arrived right on time, performed the work, then explained to me the findings. The price was a little high compared to other companies but they did give me two coupons (including the angies list coupon) to apply, which brought the price down. They put down floor protection, cleaned up after they were done, and left no mess at all. They even gave me a free estimate on replacing my gas logs. I would recommend and am likely to have them replace the log set in the future.
Response from The Mad Hatter Service Co
"Thank you for inviting our company into your home to clean and inspect your fireplace. We greatly appreciate your business and look forward to installing the gas logs for you!"
William G.
Jan 2018
Hired Mad Hatter to install a set of fire logs. The folks in the showroom were very helpful and James the service technician who did the install was great. They had inspected and cleaned the chimney when I first bought my house in 2015, so I got a break on the installation price. Will definitely use them for duct and dryer vent cleaning in the near future!
Response from The Mad Hatter Service Co
"Thank you for choosing our company to install the gas logs for you! We greatly appreciate your business and look forward to working with you again in the near future!"
Michael B.
Nov 2017
Very well, thorough and professional
Response from The Mad Hatter Service Co
"Thank you for reviewing our services. We greatly appreciate your business!"
Erinn R.
Jul 2017
The folks at Mad Hatter were prompt, thorough and courteous. They cleaned up very well after themselves.
Response from The Mad Hatter Service Co
"Thank you for inviting our company into your home to perform the air duct cleaning. We greatly appreciate your business! -The Mad Hatter"
Kristye D.
Jun 2017
Went very well. Jack and his assistant did a great job on the chimney part. Air duct cleaning went well, too.
Response from The Mad Hatter Service Co
"Thank you for choosing our company to perform the fireplace repairs for you! We greatly appreciate your repeat business and look forward to working with you again in the future! -The Mad Hatter"
PAUL R.
May 2017
SUPER! Very smooth and professional No dust or dirt left behind!
Response from The Mad Hatter Service Co
"Thank you for choosing our company to perform the air duct cleaning for you! We greatly appreciate your business and look forward to working with you again the near future! -The Mad Hatter"
Sandy S.
Apr 2017
They were on time, professional, considerate, thorough. The took before and after pics. They found mold in my Plenum and gave me a quote to replace. they stuck to the quote with no hidden charges. they cleaned all the vents by hand and sealed my system up tight the fireplace had some issues and they pointed them out for me. they were excellent
Response from The Mad Hatter Service Co
"Thank you for choosing our company to perform the air duct cleaning and remediation for you. We greatly appreciate your business and review! -The Mad Hatter"
Richie C.
Mar 2017
GREAT! They were fast and suggested the right products for the fireplace out of the gate. They even modified my old mantel and reused the top part after the stone covered the existing wall.
Response from The Mad Hatter Service Co
"Thank you for choosing our company to install the wood burning stove for you. We greatly appreciate your business and review! -The Mad Hatter"
Diantha H.
Jan 2017
Fully professional report by e-mail including photos of the inside of the chimney.
Response from The Mad Hatter Service Co
"We greatly appreciate your review of our services. If you ever need anything else, please don't hesitate to ask! - The Mad Hatter"
Audrey C.
Oct 2016
Professional and knowledgeable.
Response from The Mad Hatter Service Co
"Thank you for choosing our company to perform the air duct cleaning and remediation for you! We greatly appreciate your business and review! If you ever need anything else, please don't hesitate to give us a call! -The Mad Hatter"
Valerie A.
Sep 2016
They did great! Called to see if they could come a bit early as they were running ahead of schedule, which worked out great for me! They were professional, pleasant and worked fast. I will call them again for sure!
Response from The Mad Hatter Service Co
"Thank you for choosing our company to perform the chimney cleaning and inspection for you! We greatly appreciate your business and look forward to working with you again in the near future! -The Mad Hatter"
Norman P.
Sep 2016
Everyone involved was very courteous, Clayton was on time and very mindful of keeping any mess to a absolute minimum.
Response from The Mad Hatter Service Co
"Thank you for writing a review of Clayton and the service he provided. If you ever need anything else, please don't hesitate to give us a call! -The Mad Hatter"
Steve C.
Aug 2016
Honesty and Professionalism. Contracted Mad Hatter to complete duct cleaning and dryer vent cleaning. Zak and Harvey arrived as scheduled. Very professional, they introduced themselves and put on protective foot covers before entering the residence. After an initial inspection of my ducts, Zak asked was prompted me to have the vents cleaned. I had just purchased the home and assumed the ducts would need cleaning. Zak provided photos he took during the initial inspection showing a clean system- it’s good to see a contractor that’s HONEST. The dryer vent was another matter, dirty and was thoroughly cleaned. In lieu of cleaning, I had the ducts sanitized. Thank you Mad Hatter for true PROFESSIONALISM.
Response from The Mad Hatter Service Co
"Thank you for writing such a fantastic review of our technicians, Zak and Harvey. We greatly appreciate you inviting us into your home to perform service for you, and we're glad to hear our technicians were honest and saved you some money. If you ever need anything else, please don't hesitate to ask! -The Mad Hatter"
Janice S.
Jul 2016
unknown
Response from The Mad Hatter Service Co
"Thank you for inviting our company into your home to perform service for you. We greatly appreciate your business and look forward to working with you again in the near future! -The Mad Hatter"
Dave F.
Feb 2016
.
Response from The Mad Hatter Service Co
"Thank you for choosing our company to perform the chimney cleaning and repair for you! We greatly appreciate the 'A' rating! -The Mad Hatter"
Ron F.
Feb 2016
unknown
Response from The Mad Hatter Service Co
"Thank you for choosing our company to perform service for you! We greatly appreciate your review and look forward to working with you again in the near future! -The Mad Hatter"
Tyler C.
Dec 2015
unknown
Response from The Mad Hatter Service Co
"Thank you for providing our company an 'A' rating! We greatly appreciate your feedback and your business! -The Mad Hatter"
Tracy C.
Dec 2015
Matt and Andrew were prompt and very professional. They carefully moved furniture, covered rugs, protected flooring, wore booties inside the house, and then put everything back when they were done.
Of the 6 fireplaces in the house, 3 had pilot lights with gas log sets, 1 had a gas log set and the other 2 were wood-burners with a gas starter. On the pilot light sets, they removed and cleaned the glass doors, removed and cleaned the logs, vacuumed out dust, checked fittings and valves for leaks, checked the switches and explained to me how everything worked, including how to re-ignite the pilot, turn everything off and on, etc. I had asked about a potential leak at a switch for one of the pilot-operated fireplaces, and Matt checked the chimney at the roof and made recommendations for follow-up with the roofer for a potential minor flashing issue.
The main gas log set in the family room was inspected and cleaned as well; they removed the logs and the old, crappy looking "ember" material and replaced with updated materials. Prior to their visit, it looked like a fake log fireplace with "insulation"...now it appears more like real logs, with more realistic looking embers that don't look like R 19 fell from the chimney and landed on the logs. Very pleased with how that one turned out; exceeded expectations.
The basement wood-burners were also inspected; the previous owner told us he used one of the fireplaces "every day"...well, he clearly never had it cleaned. EVER. After getting huge piles of creosote out of the flue, Matt recommended a follow-up chemical cleaning as the video inspection still showed caked on creosote in the flue. He also advised not to burn wood in that fireplace until further cleaning could be done due to the potential fire hazard. I had a feeling that fireplace was going to be bad (based on other lack-of-routine-maintenance things we discovered after purchasing the home), but not that bad.
As other reviewers had mentioned, the cost of these services is not inexpensive. However, it was well worth the price to learn the proper operation of all fireplaces in the house (since they are gas appliances), as well as gaining the peace of mind that comes with knowing they are in good working order. Highly recommend.
Of the 6 fireplaces in the house, 3 had pilot lights with gas log sets, 1 had a gas log set and the other 2 were wood-burners with a gas starter. On the pilot light sets, they removed and cleaned the glass doors, removed and cleaned the logs, vacuumed out dust, checked fittings and valves for leaks, checked the switches and explained to me how everything worked, including how to re-ignite the pilot, turn everything off and on, etc. I had asked about a potential leak at a switch for one of the pilot-operated fireplaces, and Matt checked the chimney at the roof and made recommendations for follow-up with the roofer for a potential minor flashing issue.
The main gas log set in the family room was inspected and cleaned as well; they removed the logs and the old, crappy looking "ember" material and replaced with updated materials. Prior to their visit, it looked like a fake log fireplace with "insulation"...now it appears more like real logs, with more realistic looking embers that don't look like R 19 fell from the chimney and landed on the logs. Very pleased with how that one turned out; exceeded expectations.
The basement wood-burners were also inspected; the previous owner told us he used one of the fireplaces "every day"...well, he clearly never had it cleaned. EVER. After getting huge piles of creosote out of the flue, Matt recommended a follow-up chemical cleaning as the video inspection still showed caked on creosote in the flue. He also advised not to burn wood in that fireplace until further cleaning could be done due to the potential fire hazard. I had a feeling that fireplace was going to be bad (based on other lack-of-routine-maintenance things we discovered after purchasing the home), but not that bad.
As other reviewers had mentioned, the cost of these services is not inexpensive. However, it was well worth the price to learn the proper operation of all fireplaces in the house (since they are gas appliances), as well as gaining the peace of mind that comes with knowing they are in good working order. Highly recommend.
Response from The Mad Hatter Service Co
"Thank you for writing such a detailed review of our technicians and the services they provided. We are very thankful for your business, and we greatly appreciate your recommendation and 'A' rating. If you ever need anything else, please don't hesitate to give us a call! -The Mad Hatter"
Jennifer L.
Nov 2015
unknown
Response from The Mad Hatter Service Co
"Thank you for choosing our company to clean and inspect your fireplace. We greatly appreciate your business and your review! -The Mad Hatter"
Kristen H.
Nov 2015
unknown
Response from The Mad Hatter Service Co
"Thank you for choosing our company to perform the chimney cleaning and inspection! We greatly appreciate your repeat business and look forward to working with you again in the near future! -The Mad Hatter"
Licensing
State Contractor License Requirements
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FAQ
The Mad Hatter Service Co is currently rated 4.6 overall out of 5.
The Mad Hatter Service Co accepts the following forms of payment: CreditCard
No, The Mad Hatter Service Co does not offer free project estimates.
No, The Mad Hatter Service Co does not offer eco-friendly accreditations.
No, The Mad Hatter Service Co does not offer a senior discount.
No, The Mad Hatter Service Co does not offer emergency services.
No, The Mad Hatter Service Co does not offer warranties.