Dr Terrazzo

"this customer did not pay ONE DIME upfront! We don't take ANY deposits or money upfront...ever- Her floor was in bad shape, we made her aware of it, some people choose to not listen, and are thus disappointed. We worked VERY hard trying to make her happy, but were unable to do so. We charged her less, as she was not satisfied, but please bear in mind, she was not happy because of the condition of her floor, not our efforts. Again, her total statement is false, in that she says "not to pay it all upfront"...again, we don't take money upfront-she paid after seeing the results and paying on completion, like all of our other customers. God bless and good luck with everything, [Member Name Removed], sincerely."

"Unfortunately, the whole truth of this situation was not communicated by the customer...firstly, I am a gentleman, and NEVER not ONE TIME was EVER disrespectful to [member name removed]-this is false. Secondly, Nathan and I partner up on jobs from time to time. Nathan is a verifiable expert on all stone surfaces, including terrazzo. The entire problem that has not been mentioned here is that her daughter is very combative and nasty person, full of threats and the like. the big thing is she had NOTHING to do with this whole situation! She called me and right out of the gate started threatening me. Said we should issue a credit due to the fact that carpeting had been removed from the floor prior to our arrival. I didnt really know how to take her after she said she could "ruin me" on the internet...I told her I had an attorney to which she replied "everybody does". I tried to reason with her, but to no avail, she seemed very hyped up, and there was no reasoning with her-told her to have her mother call me and we would work it out. I did receive a call form [member name removed] and upon her informing me, I assured her we would do our best to make her happy. It was a pleasant conversation, this is where I am confused where she states that I was otherwise courteous. Nathan showed up to rectify her problems, and informed me he was not going to even charge her for the hole repair which is NVER included-this type of repair is very costly for us and I would never nor have I ever told anyone that the repairs would be included-there is no chance for a misunderstanding due to this fact. When Nathan arrived, low and behold her daughter was there and IMMEDIATELY started berating him. After awhile, after being threatened and talked to like a dog by a person who had no involvement, and has no idea of any conversation that was had, he decided it best to leave before further escalation. Please note that he shoed up, with one of our helpers to rectify any of her concerns, but could not after the combative attitude directed towards him. During our last conversation, I informed [member name removed] that we would not be threatened by anyone, including her daughter, and asked her please to have her daughter refrain from any further contact with us-she assured me she would talk to her, and we would work this out. This didn't happen! Her daughter called me form a NC number, do not know if she lives out of state or not, not really an issue, but be all of this as it may, she told us she wasnt happy, asked her to keep her arrogant and nasty daughter out of the situation, which she assured me she would do, we were fully ready to do WHATEVER it took to make her happy, and the daughter basically ran Nathan and our helper out-we gave her a good deal, which she requested, and that she didnt have the money to spend-a job this size, with repairs etc, typically runs in the realm of $2500-3000.00. We did everything possible to rectify this situation, but her daughters threats and involvement dod not allow us to do so. These are not just my words, but I also can obtain statements form Nathan and our helper as needed. We NEVER intended for any of this to happen, and again, had we not been threatened, we would have taken every reasonable measure to try and make her happy-she was pleasant, and never had a problem...given the PROPER opportunity, we would have been glad to do whatever it took, as always..."

"We went out and did OUR BEST for this customer...the floor was in terrible shape, and there was extensive damage to the floor. I NEVER told the customer we would fill ALL of the holes, and from the start, he told me they were on a "budget". After him not being satisfied, I agreed to come back and re-do the job, which we did-as far as me getting angry, every time I tried to respond to him, he interrupted me, constantly...this became EXTREMELY frustrating, to say the least. From the start, I was courteous and knowledgeable, (his own words), and he decided to go with me based on, "my way of selling myself". I was also upset, due to the fact the customer stopped payment on his check without allowing me to correct any problems, (a violation of Florida State Law-theft of service, which I did not pursue), We did go back and re-do the ENTIRE job for him. When completed, he said he was happy, and signed the "accepted and satisfied" portion of his bill, and paid us another check. He said he was happy now, we shook hands, and that was that-the last I heard of him. I have received no further correspondence from him that he was not happy, and this is nothing but a vindictive immature way of handling an adult situation-had he called me and told me he was not happy, I still would have STILL done EVERYTHING within my power to make him happy-I just never had the opportunity to do so...we put over 22 hours total on this floor for the customer, did everything we could do, and I truly believe at this point, had I paid him to do it, he wouldn't have been happy-I never even had the opportunity to fix any scratches or issue a refund...I NEVER heard about any of this till now-I regret that he isn't happy, but should have given me the opportunity to fix it...before posting on here-we were punctual upon arrival, were very professional on the job, and his statements are mainly false and untrue...I do plan on further action against this person, as his statements are definitely not totally true, and will seek legal remedy for thiese lies-I have completed over 1000 terrazzo refinishing jobs, and have NEVER had a complaint, or something we couldn't fix-please visit (my web site) for an actual testimonial from a critical care nurse that we had to re-do a job for for legitimate truthful information-I take pride in my work, and I am disappointed this person has chosen to lie..."