The Maids Are Here, Inc.

When we contracted we were promised a deep initial clean. We never got that. The first service we got one person we were promised 2. Of all the crews that we had over a 1 year period two actually went above and beyond. The rest just went the motions. Their management team is horrible. They never return calls or emails on scheduling issue. Our last service on April 29th was supposed to be a move out clean. As we now live an hour away from the house we were renting. I had been calling all week to make a schedule modification. The day before I get a reminder email. I respond asking for a modification. I finally get a response albeit from someone on the management team. Saying no problem expect them on or after 1pm. I have that email saved. Yesterday I am in route to our old house. I receive a phone call from the coordinator saying that they are there waiting for me. Mind, I am still 45 minutes out. I ask the coordinator if they can wait or do another house and come back. After a few minutes she calls back saying that the owner said no they could not. I told her I have an email stating 1 pm. Her response was that " I WAS TOLD I WAS MOVED TO THE NEXT SLOT UP WHICH WAS 11 to 12." Not what was in my email. I had my wife call because I was driving a Uhaul truck and didn't want to get into an accident. My wife called back. The coordinator Paula got into an argument with my wife. She told her that "I KNEW WHAT THE NEXT SLOT UP WAS AND WE SHOULD HAVE KNOWN WHAT THAT MEANT BY NOW." Paula the Coordinator also said "THAT I SHOULD KNOW BY NOW THAT WE (the client) MUST ALLOW THEM 30 MIN PRIOR TO THE APPIONTMENT & 30 MINUTES AFTER THE APPOINTED TIME FOR THEM TO ARRIVE. HE SHOULD HAVE LEFT EARLIER THEN HE DID. HIM HITTING TRAFFIC WAS NOT THIER PROBLEM". My wife asked to have Mark, the Owner to give her a call back. He did. Mark the owner proceded to spent a little over 5 minutes starting another argument screaming in a derogatory tone "YOU WILL. LISTEN TO ME, I AM NOT LISTENING TO YOU OR ANYTHING YOU HAVE TO SAY OR I WILL HANG UP ON YOU!!" Our 3year old little girl heard her mother being yelled at by a stranger and got very upset. Be forewarned that evidently it's okay for them to have a scheduled appointment with you for 11 a.m. and show up at 9 a.m. with no phone calls or anything of the sort which is happened on more than one occasion for my wife and I. My wife is disabled so we were home on those occassions. Twice before we had NO SHOWS due to people quitting and never recieved a phone call either time and aanother time we somehow magically fell off their bi-weekly schedule. Apparently it is the CLIENTS responsibility to know the what MAIDS ARE HERE schedule is and conform to them, not conform to. the clients needs. Cleaning crew are okay if you get the right ones. Management horrible. A STRONG SUGGESTION OF DO NOT USE SERVICE. (Please note if you need to talk to the crew(s) it is helpful to be able speak & understand some Spanish.) <---Just an FYI, NOT a negative comment.)

Performed the expected services with a smile and attention to detail!