Red Cap Plumbing Air and Electrical

The clog could not be cleared the first way the tech determined so he attempted to clear it through the roof which was at the higher price. During his attempt to clear the clog from the roof with the snake, his cable disconnected down the vent which caused him the need to run a retriever. The retriever went through the vent and broke an angle pipe which then needed to be repaired. Eight hours later and an addtional technician, our simple clogged sink was finally cleared. However, an additional $173.00 was added to our bill to repair the broken vent caused by the technician stating that a wrong degree angle pipe was installed in our attic and that it why the retriver broke through. We made several calls to the office to question the additional fee and the need to even go through the roof in the first place. One call was returned from the office staff assuring us that it was still under review. It has been almost two months now, and we have not heard back from them.

Very well! Chris found the problem to the shower and sink almost immediately, very experienced! He used a book with pricing to give me an estimate of the materials and labor. Seemed expensive for the little labor involved and the small part needed, this may be the industry. He left to get the part needed for the shower and came back within a reasonable amount of time. Not only was Chris knowledgeable and professional about his job, but he was genuinely kind especially with my 9 month old and my dog. Thanks Chris!

Paul's work was neat and professional. He explained everything and was very helpful in clearly understanding what's next.

Eddie arrived ahead of schedule (they called first to confirm it was okay). Eddie was so professional and nice. He clearly explained everything. He cleaned up everything when he left. He performed exactly as one would hope!

Our Water Heater sprung a leak. I chose Red Cap because they had best rating on Angie's list. I noticed that most ratings & comments indicated that Red Cap pricing was not the lowest and that we should expect to pay a bit more. I was OK with that in return for quick and efficient service.The Red Cap Technician (Ocy) came out promptly and evaluated the situation. Our tank was still under warranty and needed to be replaced. I asked how long he expected the job to take and he indicated approximately 3 hours. Red Cap quoted the job at $1800!! I was stunned!! That's a labor rate of $600/hour!! I reminded him that we were getting the tank and parts for FREE!! He called the office back and let them know that I was "not satisfied" with the quote. They lowered it to $1415.43. That's $471.81 per hour. The best attorney in Tampa does not charge $472/hour! I found Ocy to be very knowledgeable, professional, and friendly. However, I had to send him away without performing the job. I called in my local plumber (Charles Hero Plumbing) and they charged me $405 to replace the Water Heater. Everything is working properly. They were clean, efficient, and completed the job in just 2 hours.

From the moment I called the company until the plumber left, things could not have gone more smoothly or professionally. Very impressed in comparison with previous experiences with other companies. I especially appreciated the fact that the plumber zeroed in on the actual problem instead of spending time talking me into additional purchases.

They did a good job and had a reasonable rate.

Had them assess my old water heater to see if it could be repaired (it couldn't) and then recommend a new model. I was interested in the tankless option, but that is not available unless you have natural gas. I was looking for something in the $800-1000 range, but I ended up opting for a unit with a 10-year warranty that drove the price up to $1100. While that was a bit more than I had hoped to pay, overall they were a good company and easy to work with.

I got an on-site estimate the same day I called and the work was completed the following morning/afternoon in about 3.5 hours. Two men were needed to remore the old heater from my attic and to drain, remove and dispose of the old one, which was an unpleasant job. No glitches, delays or unexpected additional charges.

I called about 6am Friday morning and left a message with their answering service. Rather than wait for a call back, I called again at 9:15am because I said I would be available after 9:30am. The phone representative advised me that she could send out a plumber the same day. Same day service...wow! I advised that I would be available after 2:30. My appointment was set up between 3 and 5 that same afternoon. In the meantime, the representative, Rhonda, called me back to say that a plumber would be available earlier if I would like. I appreciated their paying attention to the appointment. The plumber showed up on time. They covered their shoes, which I appreciated. He successfully unclogged the drain. He was very neat and cleaned up after himself and replaced everything that had been removed from underneath the sink. As an Angie's List member, they waived the travel fee of $29.95. I was also able to use a $25 discount that I received in the mail from them, having been a customer previously. So, I received a total savings of $54.95. I would highly recommend their service. Especially because they offer a feature I have never seen or received from a plumbing company in the past. Red Cap emailed me a photo of the plumber that was coming to my home, so I know what he looks like. They also included his name and provided "asktheseal.com" which does a criminal background check, which I found very useful and helpful. Even though it cost an arm and leg, it was well worth it.

Very professional and we were pleased with the service. They worked on the weekend and completed the job in a timely manner.

Every time I have called them they have been able to come out within an hour or two. They have always been very professional and have done a very neat clean job. They never leave a mess.

Called Company about 8am this morning. Described my problem that our toilet had clogged and backed up into the shower as well as the tub. They said someone could come out at no cost to give estimate/look at problem due to our being members of Angie's List. The office called at 9:15 to tell me that the tech was on his way. (NOTE: They sent an email w/a picture/description of the tech so I would feel more comfortable allowing him into my home...THAT was wonderful) Mike, the Tech, arrived about 10 min later. Took a look around and gave me price options on what could be done. All options were written out on a formal paper. I agreed to having the camera/snake and then we go from there.* I was told by another company that we would need to do major reconstruction to piping b/c of a belly in the pipes. Mike did the snake/camera and came back in to go over his findings. Said the clogg was caused by femanine products (Flushable tampons) Although they are advertised as flushable, they are the main cause of back up in all systems, other than roots (per Mike). He removed the problem and said the belly was not bad enough w/build up to warrant a pressure (jet) and that should be good. He saved me a great deal of money as I did not see the belly and he could have given a bad report w/out my knowing the difference. I bought the Extended Agreement to ease my mind as this bathroom has backed up twice since we have lived here. He also offered a bio proventative treatment I use in the drain once a month to help keep the oils f/building up. (No pressure in buying it but just suggested it as precautionary) Over all, I was very happy with this company from the moment they answered the phone until Mike left our home! I would recommend them to anyone!

Appointment promptly arranged and responded with on-time arrival. Work was quickly reviewed and estimate provided. Once agreed work was commenced and completed in timely manner. Technician was professional and desired to do a good job. Thoroughly cleaned up and left spaces as found.

Overall, I had a great experience with them. There was nothing I didn’t like about them. I liked everything. They came out fast. They did what they said. They gave me an estimate on other repairs that needed to be done. They were honest. He gave me an estimate on price, but he fixed that. He will be doing more work for us.

The company was very responsive and came immediately. the workers were very neat and courteous. Work was done. A fews weeks later, my pool service told me that one of the faucets was leaking. I called Red Cap and they sent someone out immediately ( 1 hr). It was the original installer. The PVC was cracked. The worker said that he could've have done it when he installed the faucet so he repaired it at no charge.

I was pleased at the work that was performed at my business. Fast, effecient, even though the price was kind of high. So I called them for my home issues. Unfortunately my wife was there so she met with the plumber from Red Cap and couldnt speak in service jargan and professional I had a couple issues: Leaky shower knob, I didnt get a clear answer on this so when I called TWICE to get the service guy to call me, never got a call back. Shower drain that needed to be snaked, He qouted us about $120-140 some bucks and offered a snake program than... yadda yadda yadda. I had another guys just do it for $60, and it took him 5 minutes. and I needed an opinion about adding a water line in a block wall to the fridge. Never got that call back. I left a message with the call center who at one point never scheduled the first meeting I had set up. My wife paid their $30 service fee! My suggestion to you is, if you use Red Cap, know what needs to be done, get some prices from them in advance, and dont expect any special service. -James

Fast, knowledgable, curtious, knocked it out!

One of our toilets backed up and we were expecting guests. I called Red Cap and the service technician arrived about an hour after I called, very prompt. The technician had to go up on the roof to complete the job, which he finished in about 30-45 minutes.The drain was cleared and we have had no problems since. Very good work.

I called and they came out the same day that is their policy of service. The tech that came out was punctual and called ahead. He did a good job.

The plumbers from Red Cap Plumbing Company did a great job. However, we do have a little bit of a problem with a separate valve that they had installed. I think that they needed to install a heavy duty valve. We are planning to call them to have them replace that. Other than that, they were superb. They were on time. They never made a mess. I would use them in the future.

I had nearly finished mowing my acre-sized lot on Saturday, 3/19/11, when I got too close to a faucet my husband had installed in the backyard near our burn-pit several years ago. It was strapped to a small tree and I just clipped the protruding faucet which busted the whole thing off resulting in a small "Old Faithful" effect. I had to turn off the water to the entire house. I knew what to do, but I didn't have the stuff. I'd seen my husband use some kind of purple stuff, then some kind of glue to put these PVC pipes together before. Problem was, I was filthy from mowing and I now had no water, and it was getting late. We have a bucket of PVC pipe parts in the shed, so I stupidly tried to duct-tape another pipe and stopper into the pipe that was sticking up from the ground. When that didn't work, I tried variations of MORE duct tape and rubber bands. Of course, nothing worked. The squirrels were laughing at me every time my fix got blown up when the water was turned back on. I finally got tired of entertaining the squirrels and tried to call a nice gentleman that had helped me out with my water softener system, but he was not available. I was hesitant to call Red Cap again (had used them in November, 2010) because they are so expensive, but I felt there was no choice. The technician, Mike, was very nice and professional. I knew what he had to do to fix the pipe, so I was hoping it wouldn't be too pricey. He did a good job of replacing the busted pipe and strapped it to the tree. He also replaced the faucet, even though I don't believe it was defective - I believe this was due to some kind of regulation - still not sure. The new hosebib cost $69.00 (maybe I'm wrong, but I can't believe they cost that much at Lowe's) and the PVC repair was $214.00 for a total of $283.00. The good news was I saved 15% since I had the Ultimate Service Agreement in effect until November, 2011 plus I printed out a $25.00 coupon from Angie's List. My total bill was $221.00. It wouldn't be so bad if I didn't know what was involved and how cheap it would have been to fix it on my own if I hadn't been filthy and felt a little more confident in my own abilities. Part of the problem, also, was that it was getting dark and I didn't relish a night of no water in the house. I can't say anything against the professionalism of the technician, Mike; but I think their prices are absolutely monstrous.

He came out and not only fixed the problem he checked out the rest of our home. He waited on me to get home. He was very nice, helpful, and polite.

the estimate was accurate and very timely. I chose a less expensive tankless water heater and they had it in stock also. very quick, professional installation.

We are not sure about the work. I will update after 6 months.