Pando Flooring

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The entire experience was fantastic. This review comes kind of late, but better late then never. John and Marion are an excellent team. Initial conversations were with Marion who scheduled John to come out to the house and take some estimates. John was punctual and very friendly right from the start. He took his measurements and within a day we had an estimate in our inbox. We bit off more than we could chew, so we had to hold off on some of the work we wanted done. We settled on just replacing the carpet on the stairs with hardwood flooring. They were very fair and honest about what we "need" and what would look good versus trying to up-sell us to something more expensive. The day of the installation, his team came and worked straight through the day until the job was completed, they cleaned up after themselves, we paid them and they left us with instructions on how to care, what to expect, etc. We had an overall great experience and can't wait to have the rest of our floors redone. We will definitely be calling Pando Flooring again.

We had previously hired Pando Flooring to replace our kitchen and bathroom floors with two different styles of porcelain and wanted to replace our dining room floor (which had vinyl wood looking floors) and the hallway and living room floors (which had carpeting). After great discussion with John at Pando Flooring, he suggested for us to go with laminate wood flooring for the cost and the look. After much research on the subject of all forms of wood flooring, it became apparent that our two small dogs could ruin the floor with just one accident during the night. Thus my wife and I wanted something that would last longer and was cost efficient, therefore we decided on going with the porcelain floors. John said that due to the fact we had one style of porcelain in the kitchen and another style of porcelain for the bathrooms, which we should select one of the two to make it so that the whole house matches flooring and not make it look as an afterthought. My wife and I selected to match our previously installed kitchen floor porcelain. We called Marion and were able to get additional tiles that matched our kitchen tiles that we purchased a couple of months before. The job estimate was to move the furniture from one side of the room to the next to replace the flooring in the dining room and living room. My wife and I thought of this and the time it would take them too continually to move the furniture to perform the job and decided that it would not be time effective. So upon much research we were able to rent a U-Haul 19? truck for four days to store our furniture in while the flooring was being replaced. The cost was just under $200 and well worth the investment of moving heavy delicate furniture over and over. The job started on a Monday and John dropped off the baseboards for me to paint (prior to being installed). The job was completely on Thursday afternoon and my wife and I could not be any happier with our choice of tile or those to install it. We would definitely recommend Pando Flooring to anyone and would provide a high recommendation for them.

Once again we chose our Angie?s List favorite company to install our new kitchen countertop and selected our new replacement sink and faucet. We met John Pando at the granite yard to select our granite. It was an amazing color called black galaxy and was recommended by John for our kitchen. We then found the best sink possible that was cost effective along with a single hole kitchen faucet that was above the standard grade sold by your local Home Depot or Lowe?s stores. The job went excellent and the final product was awesome. We then chose Pando flooring to obtain our backsplash. We selected from their showroom a diamond shaped glass tile with white and black glass and stainless steel with white grout (that is harder than normal grout) and white glass borders. This matched our new countertop perfectly and totally updated our kitchen to the point we would not change anything if we had to do it over. John, Marion and Jeremy were all professionals and became like a part of the family and we would recommend them fully.

It went excellent.

Provided some valuable design suggestions which resulted in a much better outcome. Very professional to deal with...they return phone calls, they communicate effectively via email, and were easy to work with to get the job scheduled. Job site clean-up and careful treatment to protect existing surfaces was appreciated.

My wife and I had selected the porcelain flooring tile that we wanted to replace our kitchen and two bathroom?s flooring at a local discount warehouse and needed someone to install it. After getting names from Angie?s List of vendors in my area that would install someone else?s product and received estimates from the top three vendors in our area. We selected Pando Flooring for the job; due to John Pando?s knowledge, professionalism and estimate. John and I walked the entire flooring area where John explained to me what needed to be done and how he and his team will achieve that. We also asked him while he was in our home to provide us with an estimate to replace both bathrooms? vanity countertops. After some thought as to the tile we selected, we thought we would see what Pando Flooring had to offer in porcelain tile to see if we would like something better than what we had. We made the appointment to the office (special Saturday hours by appointment for those who cannot make it during the business week) and met Marion (John?s better half). She was delightful, professional and very knowledgeable about the products they had to offer and even installation of those products. After reviewing their sample porcelain tiles, we found tiles for both the kitchen and both bathrooms that we liked better than those we had previously purchased. So we chose Pando Flooring to install the porcelain tiles that we selected and also made appointment to see granite countertops (which we also liked and purchased). We set the date to have the job performed. They called ahead of time to confirm details of the installation and also so we can move items that would be in the way of the date of installation. The installation day came and they started bright and early and worked very hard throughout all of the daylight hours. As every home job goes, there were obstacles discovered along the way. But the obstacles were no problem for them as they continued to work on through it. Between the flooring being laid and the installation of the vanities and granite countertops, the job lasted a little longer than they anticipated. Many others may have rushed the job to get it done and sacrificed quality workmanship in the process, but this was not the case with Pando Flooring as they went back to check their own workmanship to verify that it meets their own stamp of approval. Although we did not know John and Marion Pando prior to this contract, we felt like we were treated like friends and they actually became our friends during the process. We would highly recommend them to anyone interested in their services.

Pando Flooring's prices were very reasonable. Everything was good. They were very professional.

I was extremely pleased with the work, pricing, and professionalism of this business. They were very reasonable / competitive on price and were puncutal / professional during the installation. They made every attempt to insure that their work was up to my complete satisfaction. I would absolutely recommend.

The whole operation went smoothly, and our kitchen looks great. We are putting in a vent hood next month and then the rest of the back splash will be installed. We are planning on remodeling our bathroom next year and John was a great help in helping us develop ideas for this future project. We will definitely choose Pando when we are ready to remodel our bathroom.

We were uncertain about replacing the carpet with wood or tile. Pando provided multiple alternatives, and based on the other flooring in our house made the appropriate suggestion of wood over tile. We selected multiple samples which Pando brought to our house. They made suggestion, we selected and they ordered and delivered quiclky. Pando moved the furniture, removed the carpet, ground down the imperfections in the concrete floor, installed the wood floors, cleaned up superblly and replaced the furniture in two days time. Truly a professional operation. We were very happy with everything Pando did and everyone we worked with.

I think I can pretty much sum up our experience with Pando in one word …..excellent. I interviewed a few other tile companies before ultimately deciding on Pando. John Pando does the estimate and coordinates the install of the job while his wife handles the showroom for the flooring products. Having John come out for the initial estimate ensures you actually get a tile installer with experience telling you what to expect when they remove the old flooring. Marion was very knowledgeable in the flooring choices and provided regular updates as to the status of the tile ordered. I live in a neighborhood with $2-3 million homes and what turned me on to Pando was that they were the flooring contractor on almost all of these projects. They have also repaired numerous bathrooms in town homes in our neighborhood due to sloppy contractor work during the initial build. The installer that they utilize (Jeremy) was always on time or a few minutes early. He put in long days in at times miserable conditions (they had to grind the floor to level) and always had a fantastic attitude. His attention to detail was incredible, as I saw him lay and re-lay tiles numerous times to ensure they were absolutely perfect. What I really liked about dealing with Pando is that they always told me the truth, and everything they did was to a level of excellence. There were no corners cut or flaws hidden. They fixed what was wrong and made it perfect. We are going to redo our guest bedroom and our master bathroom in the next year or two and I will undoubtedly be calling Pando to do the work.