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Discreet Restoration
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Cabinets Installation,
About us
Our company provides premier mold remediation and water damage services while ensuring that our client's privacy is respected along the entire way. From minimalistic labeling on work vehicles and uniforms to a very respectable team, we provide the quality discreet service that is uncommonly found in this industry. Our existing clients include Fortune 500 companies, insurance carriers, major hotel branches, small businesses and homeowners.
Business highlights
Emergency services offered
19 years of experience
Services we offer
Mold removal & remediation, disaster cleanup, fire & smoke damage restoration, infrared imaging, leak detection, moisture mapping, odor removal, ozone generating, water damage repair
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9152 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 3% | ||
| 0% | ||
| 0% | ||
| 1% |
Showing 1-25 of 152 reviews
Lorraine D.
Jan 2018
I had to back out of the original agreement (est. $2800) because after researching & placing a call directly to the AC subcontractor (Ductz Doctor, also on Angie's List) that DISCREET uses, I determined that the subcontractor DOES NOT perform the tasks either outlined in my original contract or required to remediate the mold in the air handler/ducts in my home. I relayed this information to Mike Gonzalez, Field Manager. I ended up contracting PART of the work to be done by DISCREET ($700) which was performed by Mike, Field Manager, and he did a food job. I hired ANOTHER company (also on Angie's List) ) to thoroughly clean and sanitize the Air Handler, remove and clean its inner parts (coil, blower, etc.), and clean AC ducts & all vents in order to remediate the mold.
Response from Discreet Restoration
"Hi [Member Name Removed], Firstly, I do apologize that our HVAC contractor fell short of the needs on your project. As I'm sure Mike discussed with you, we strive to be able to provide every step of the cleaning & remediation process. There are unfortunately instances in which ourselves, and/ or our team of contractors are unable to provide specific services needed. I thank you for utilizing our company for the remediation process- that speaks volume to me and my team! Thank you, Josh"
Jeffrey G.
Jan 2018
Efficient, proffesional, honest, super clean made sure everything was done from beginning to end. Always kept in touch with me and explained everything being done. Had experienced disnhonest and unprofessionalism with a couple of other remediation company’s when getting estimates. Josh, Alan and Mike were always available during the process and were easy to work with. After the work was done I asked if they would leave some of the equipment to hold the plastic barrier walls while I was having drywall replaced and they gladly left it so my unit wouldn’t get dust everywhere from the drywall sanding. Would refer them and definetively use them again. A 1 company.
Response from Discreet Restoration
"Hi Jeff! Thank you for the great review! While we appreciate you mentioning the names of our management staff that were able to get you most of what you needed, but we also want to extent a thank you to our team that worked diligently to remediate the mold and water damage first hand - A big thank you to our techs, Riley, Brian, Marcus and Bill! I hope that mold is a thing of the past for you now! Thanks, Josh"
Ivenette G.
Dec 2017
I would recommend. The 2 workers they sent were professional and efficient. My only complain had to do with their supervisor, who did not provide paperwork for insurance company on a timely manner. Had to contact his supervisor/manager to get it.
Response from Discreet Restoration
"Hi [Member Name Removed], First and foremost, I apologize for the delay with the paperwork that you requested of our company. There's no excuse, but we do try hard to deliver on our promises and we unfortunately fell short on this one. I am very glad to hear that you were pleased with the remainder of the work performed. We have made some changes the process in which paperwork is delivered to our clients, so thank you for bringing this to our attention. All the best, Josh"
Claude G.
Nov 2017
Very well. Came in as agreed, did the work as agreed. As it took less time than originally anticipated, Discreet reduced the price accordingly. Prompt and courteous, and "discreet"... We highly recommend.
Response from Discreet Restoration
"Thank you for the courteous review, [Member Name Removed]. I hope that you never have to go through this level of damage to your condo again! It was very disheartening to see the amount of damage that the storm caused to your beautifully furnished home. All the best with the final touches on the recovery process. Thanks again, Josh"
Melanie K.
Aug 2017
Two years ago, we had a water loss, which resulted in mold that affected multiple rooms in the house, including the AC system. Discreet, headed by Josh, who was very proactive, did an excellent job in eliminating the abnormal levels of mold and brought the house back to normal, which was verified by an outside company, which took samples from the house that were tested in a lab. Josh made sure not to incur unnecessary expense so that all mold-related damage was covered within the limits of our insurance. Josh also gave us practical advice to help guide us through the ordeal. Josh routinely goes above and beyond the call of duty. We were concerned about some algae formation in the patio area just outside the front entry to our house. Given our past history in hiring Discreet, Josh, at our request, came to our house and looked at the outside and the inside and assured us that the outside condition was exclusively an outside issue and had zero impact on the inside of our house. He also gave us tips on how to eliminate the algae. He also told us what he suspected to be the source of the algae so that we could take steps to prevent it from recurring. Josh and Discreet also provide quick service, even around the holidays. They care about their customers, which is something that cannot be taken for granted, especially considering the many competitors who do not care and who see their customers as dollar signs. We have recommended Josh/Discreet to our friends and we will not hesitate to use them or recommend them in the future as the need arises.
Response from Discreet Restoration
"Wow! Just wow. Thank you so much for the detailed review, [Member Name Removed]. As the owner of the company, I greatly appreciate the amount of instances in which my name showed up in your review, but I have to give credit where credit is due. Both Allen and Mike, our operation manager and project manager, played a major role in the smooth operation of your remediation project. Without these individuals and the hardworking technicians that we have in the field, nothing that we accomplish on a daily basis would be possible. Given that building science is a passion of ours, we greatly appreciated the opportunity to work with you again on the exterior symptoms that you were seeing. Hopefully your environmental issues are over! If not, you know how to reach us. ;) - Josh Winton"
Frank V.
Aug 2017
Highly recommend Josh and company. Extremely responsive and professional.
Response from Discreet Restoration
"Thank you for the short, but sweet review, [Member Name Removed]! It was truly a pleasure working in your home, provided the accommodations you made allowing us to test some of our new sensor technology. Every great idea starts somewhere, so thank you for being a part of this phase and for opening your doors to us."
Catherine H.
May 2017
Timeline was accurate and work was properly managed with external vendors. Immediate response for an issue that arose and was resolved immediately. Very happy with their work and customer service support
Response from Discreet Restoration
"Thank you for the kind words in relation to our customer service, [Member Name Removed]! Addressing concerns in a timely fashion is something that we are actively striving for perfection, so it means a lot to hear your satisfaction with this facet of our service."
Jennifer N.
Jan 2017
Discreet Restoration, and specifically Allen and Josh, the owner, demonstrated professionalism throughout the process. I had several questions at the beginning, all of which Allen was able to answer. He was willing to address all my concerns (something I didn't encounter with other companies). They were punctual and careful in their work and communicated clearly throughout the process. They really went above and beyond to make sure the problem was taken care of. I'm very glad I went with Discreet Restoration.
Response from Discreet Restoration
"Thank you so much for the great feedback, [Member Name Removed]! We were glad to be of assistance when it came to remediation amongst yourself and your association. These things often times get messy, so I'm very glad that everyone was able to work together and take care of this properly. Wishing you all the best in the future! - Josh"
Jan M.
Nov 2016
I would use Discreet Restoration again.
Tia D.
Jun 2016
They checked a whole lot besides just the shower. They were amazing.
Andrea R.
May 2016
very professional, very honest, very helpful.. I cannot say enough good things about them.
Carlos C.
May 2016
unknown
Tia D.
Apr 2016
They did an amazing job I cant tell that the wall was removed. Above and beyond what we expected. They also did a great job of removing a carpet from the room. We really liked how they approached the job in a logical fashion. So far so good. Update: We have praised them to a couple of friends and recommended them to our insurance agent.
Zach M.
Mar 2016
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Charles D.
Mar 2016
unknown
Peter W.
Feb 2016
unknown
Morris K.
Jan 2016
unknown
Response from Discreet Restoration
"Thank you for taking the time to leave some feedback on Angie's List, [Member Name Removed]. We hope that all is well and that mold is a thing of the past for you!"
Mary B.
Jan 2016
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Response from Discreet Restoration
"Hi [Member Name Removed], Thank you so much for the review! It means a great deal to us. We have shared your feedback with the rest of the team on your behalf. Thanks again,"
Virginia A.
Jan 2016
Very professional and great quality.
Response from Discreet Restoration
"Thank you for your feedback, [Member Name Removed]! We appreciate you taking the time to leave us a review."
Mari A.
Oct 2015
unknown
Response from Discreet Restoration
"Thank you for your trust in our company, [Member Name Removed]. Given that a decent number of our clients and Angie' list members are also from out-of-state, your review is very helpful in further attesting to our workmanship - even when homeowners are away. I will certainly pass along your kind words to Allen and Mike. Thank you again!"
Amaka A.
Sep 2015
The service man was great! Other estimators came out and were going to charge me over $1000 to remove a small section of fiber board and clean mold from concrete. This company instead told me how to do it myself and even gave me the chemical spray for free. They are a great company with great values and aren't looking to rip people off.
Response from Discreet Restoration
"Thank you so much for the positive feedback! We're always happy to help folks out, even if our services are not required. We hope that everything worked out with your minor mold situation. Thank you again."
Sergei R.
Sep 2015
I had discovered some water damage in the master bathroom and after doing a initial mold test, I received the bad news that there was indeed mold. After searching through the Angie's List reviews I decided to go with Discreet Restoration. From the beginning they were professional and courteous. They presented the estimate and I contacted them to setup the remediation process. The workers were on time and did a GREAT job with containing the area. The even had plastic protecting my carpet that lead out of the bathroom and out of the house. During the whole process I was informed about what was being done and they even went a step further and did some investigation and let me know that they had found some potential areas of where the leaks may be coming from (and these were ones that I was unaware of). I always felt that they had my interest in mind and that they took pride in providing an honest and quality-based approach when working at my home.
Hopefully I never had water/mold issues again, but If I do I would not hesitate in using this company. I highly recommend them if you ever are in need of their services.
Thanks Discreet.
Response from Discreet Restoration
"Thank you, [Member Name Removed]! Looking in the best interest of our clients is indeed our focal point when it comes to our service. Let's face it, anyone can swing a hammer and knock down a wall. However, identifying why that hammer is being swung and implementing a plan to avoid doing so in the future is a key part of the remediation process. We truly appreciate your patience with the work and your trust in our company. Thank you."
David J.
Aug 2015
They did a great job the first time I used them. They were on time, very professional, and were very neat. I also used the construction company they recommended for the roof work and wall ceiling repair. They were great too!
Response from Discreet Restoration
"Thank you for your business, and more importantly, your continued use of our company. We are very glad that you were not only satisfied with our service, but that of our colleague that we referred to you for the reconstruction process. It's feedback like this that allows us to fully understand how we're doing as a company - opposed to a single instance when service is being performed."
Julie Q.
Aug 2015
Very well, Professional and prompt. Highly recommend.
Response from Discreet Restoration
"Thank you for taking the time to leave a review. We greatly appreciate this."
Shelia M.
Jul 2015
Splendidly. Team was on time. Incredibly courteous. Very neat. Expeditious in their work.
Response from Discreet Restoration
"Thank you, [Member Name Removed]! We appreciate the kind words regarding our workmanship and your experience with our company."
Licensing
State Contractor License Requirements
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FAQ
Discreet Restoration is currently rated 4.9 overall out of 5.
Discreet Restoration accepts the following forms of payment: CreditCard
No, Discreet Restoration does not offer free project estimates.
No, Discreet Restoration does not offer eco-friendly accreditations.
No, Discreet Restoration does not offer a senior discount.
Yes, Discreet Restoration offers emergency services.
No, Discreet Restoration does not offer warranties.