SUNCOAST REMODELING LLC

So...I am here about 3 years after my first review of Suncoast to "update" on the work that was performed. I had initially been frustrated and not happy with the response time during the process of trying to get an estimate and then after we ultimately hired them realized that Chuck had some health concerns that were lending to some of the delays and actually hired him to do a remodel of our guest bathroom. I was impressed with his work and even came back and updated and changed my report from a negative to a positive in response to the good job. Fast forward to about 2 months ago. My wife had been pointing out to me a discoloration in the wall and what looked like a leak in my garage right where the guest bathroom is in my home. I put it off for a couple of weeks and finally had a "leak detection" service come to my home. They very quickly uncovered the problem which was was a leak of the "sewer water and toilet water" under the tile in my guest bathroom. The cause was 100% due to the installation of the new toilet that was part of the renovation that we hired Chuck to complete. The wax ring under the toilet was the wrong size and not even sealed properly. This was also confirmed by a second contractor that we hired to fix the issues. I tried to reach out to Chuck and explained the situation and he initially seemed open to at least looking at it and maybe offering to fix the issue and then it never went further from there. My wife called him and I called him and he accepted no liability for the way the toilet was put in the new bathroom despite TWO different contractors AND the leak detection service all saying this whole problem and issue would have been avoided had the toilet been installed properly and this leak was going on for a long time slowly at first. The net net of this whole debacle is that I had to basically repay to have another contractor rip up all the tile and base board and "redo" the entire bathroom. This cost me another $1000 out of my pocket all to just have this leak corrected. This is what I ultimately got for using Suncoast and Chuck. I actually had hopes at first that he was a stand up guy and would stand behind his work and make it right but that did not happen and I hate coming here and leaving this review and affecting someones ability to find new business but this is upsetting. It took me a couple of months to come back here and update on this since it first occurred. I am happy to share the invoice from the contractor that fixed the bathroom as he suggested he should put a note in the invoice if and when I wanted to pursue this in small claims court saying that the toilet was installed incorrectly and this would have been the result of the contractor doing the bathroom remodel.

It came out perfectly. It looks just like I hoped it would.

I contacted Chuck by phone and left a voice mail and email on 06/16/2014 and received a quick response back from him. We set up an appointment for 06/18/2014 for 7:30 AM. I explained to him everything I wanted done in the mobile home, which consisted of dry wall in living room, kitchen, hallway and 2 bathrooms, and painting. The kitchen would be getting a new counter top, back splash, and cabinets painted. I also wanted new flooring put down in all rooms. Chuck took the time to measure and was very personable. He seemed interested in the job while he was there. After he was done getting all the measurements he said I will get back to you on Sunday, which would have been 06/22/2014. Chuck did inform me that he would not be able to do the floors, due to having a problem with his knee, but did provide me with the name of a guy that worked for him doing floors and stated he was very good. I was okay with this and set up an appointment to meet with the flooring guy. I was very pleased with the Sonny (the flooring guy). While Sonny and I were talking, he asked what all was going to be done in the property and I explained everything to him, he gave me some ideas that would work better than what I had originally planned, so after Sonny left I left a voice mail for Chuck advising him that I had some changes that I wanted to make and this would probably change his estimate. I waited patiently until 06/26/2014, since I still had not heard from Chuck I decided to give him a call, and had to leave another voice mail. I got a text from Chuck on 06/27/2014 informing me, "Sorry about the delay. My knee replacement is happening earlier than expected. A lot of prep to do and trying to finish up jobs beforehand. Have you contacted Sonny yet as far as the flooring? He may be able to help with the baths and drywall as well. Eddie Jackson has worked with me for years doing drywall, stucco, plaster, etc.. Is it okay to give him your number? Sorry again but the knee won't stop. Chuck" I am very disappointed with the lack of courtesy given by Chuck, he never returned my previous phone call, and then he couldn't even take the time to advise he would not be doing the job, but had to send a text. I fully understand that medical conditions do arise, and a person's health comes first, but a two minute phone call could not be fit in his day. I have been in touch with Sonny numerous times and was also told I will get you an estimate and my brothers do drywall and tiling. I set up a meeting with Sonny's brother and he informed me that he would have an estimate ready by 07/6/2014....Well today is 7/13/2014 and no estimates. Needless to say the lack of common courtesy really stinks!

It went pretty well. They ran into some unforseen issues with electric wires in which they had to install multiple junction boxes in order to lengthen the electric runs for the new higher ceiling. The new base cabinets next to a door were installed without a spacer which caused the cabinet drawers not to be able to be opened fully. I removed the casework around the door and planed it down so the drawers would open. Trimwork between the cabinet and crown molding could have been installed with miter cuts versus the butt joints they used. We threw some changes at them and they handled them well. Very easy to deal with. The project went longer than we thought and it cost a little more than originally quoted but we are happy with the end results. I would hire them again.

He was very knowledgeable, punctual and did exactly what the estimate said. Would definitely call him again for remodeling. Sharon Rop

We are not full time FL residents, so when Chuck and Milutin gave us the estimate in August they had no problem with our start date in February. Since we live in PA I ordered most of the fixtures for the kitchen and bath online and had them shipped to FL. The tub I ordered was a little to wide so they made some adjustments to it and it fits perfectly. To my surprise, Chuck was able to install the windows in the sun room without damaging the tile window sills. When it came time to install the cabinets there were several problems with the sizing of the cabinets. Once again, Chuck made adjustments and they fit perfectly. Chuck was very flexible with the many changes or adding of additional work that was not originally talked about. Suncoast was able to work through the many challenging obstacles that came about during our kitchen and bath remodel. These guys work well together. We are totally satisfied with the job they did from start to finish. I know we will be hiring them again.

Chuck came to the house and reviewed the work we needed done. He sent me the proposal by e-mail the next day and we scheduled a time for the work to be done. Chuck and Militin arrived when they said they would, started work immediately and completed all the work in a timely and professional manner. We could not have been more pleased with the results of their work. I would highly recommend them for any remodeling job. When we have any additional work to do around the house, I will certainly call them first.

I had a leaking toilet o-ring, which caused problems with the bathroom floor. Chuck and Milutin came by on a Saturday, and I had an estimate by Monday morning. Once work started, they were always prompt and kept me informed of what was going on and emailed pictures of the work. They were careful to keep mess to a minimum and taped a butcher block paper path through the house. We spent a couple of hours in Home Depot and Lowes picking up materials and they were very patient in pointing out my different options and explaining what was needed. My house is 70 years old and has a small (6 x 7.5 foot) bathroom which is now the nicest room in the house. The quality of their work is outstanding. No detail was left unattended, they assisted with everything down to how best place the mirror and shelves.

I had called 3 other contractors from Angie's List prior to calling Chuck and no one called me back. Chuck called when he got back from vacation and we made arrangements to meet with him the next day to go over the job. He was very professional and quite knowledgeable as was his partner. He explained to me that he really did not delve into small jobs but he had time that week to help me out.....he was starting a big kitchen remodel the following Monday and would not be able to committ for a while. He sent an e-mail the evening of meeting my Husband and I and we agreed to his price and made arrangements for him to come on Friday to complete the work. He and his partner arrived on time and completed the job in a timely manner. My Husband and I are very, very, pleased with his work and would highly recommend Chuck. My family room looks AWESOME and I have room now!!!! Thank you to Chuck and his partner for a fantastic job!!!

Did not hear from company about our appointment.

sent email to make appt. so they came to check out job calculate for estimate they emailed me quote.I emailed them back when they can start and they told me date for 2 or 3 days that was needed to complete job. Started on tuesday 10/11/2011 was done 10/13/2011 3-days to finish.

The process went very well especially when you consider that we were in our home in Indy and not at our condo on Treasure Island, but Chuck kept us updated with emails and pictures and answered our dumb questions. We hit some issues that caused a few changes that resulted in extra work for Chuck and his team and as a result some extra charges, but we thought Suncoast/Chuck was extremely fair with the additional costs and it was not an issue for us at all. We are also facing an aging kitchen that is going to need attention before long and I am sure we will call Chuck.

Chuck came out first thing and started working. What should have been a days work ended up being 2 days due to the condition of our wall, but Chuck had absolutely no problems and came out first thing on day 2 and finished the job. Couldn't have done it better myself. Great work and will definately use him again. Highly recomend Suncoast to all our friends.

Excellent job. Chuck, Milutin and Denis are professional, helpful and patient. For a complete kitchen remodel I would say everything went smoothly and according to plan, just a couple of minor changes along the way. Otherwise, a perfect job with no drama ! I will contact them for any future remodeling.

Overall things couldn't have gone any better. Chuck was so helpful in so many ways. Offering his views and ideas. Helping me pick things out and doing a lot of 'extras'. I would highly recommend Suncoast Remodeling for any job. To sum it all up......................I LOVE my new kitchen!

I can't say enough great things about my experience. I will definately use them again when I am ready to renovate my master bath.

Suncoast Remodeling LLC Company gave us an estimate which was lower than another company we had checked with. Also, we really liked the owner of the company, Chucky, so we decided to go with them. He is very personable. He is very honest and up front. He seemed very competent. He?s been here when he said he is going to be here. I have had no problems with the ongoing work so far.

Chuck was very easy to deal with, very professional, provided estimate, verified order once door was selected to ensure measurements were accurate, picked up order and punctual. Installation went smooth and within time-frame estimated. Cleaned up after project complete and made sure everything was to my satisfaction. Chuck even fixed the latch resistance on my sliding glass door! Highly recommend this company & will be having them remodel our master bathroom!

I was very happy. They are good guys. I did not ask around a lot. I was happy with their prices on their other projects. I plan to use them again later on.

The biggest compliment I can give is that Chuck made this a virtually stress-free event and the biggest reason is that he communicated well and was very responsive. He came over in a bit of a family emergency situation, secured the old, damaged door and took measurements for the new door and advised me how to order. When I had trouble at Lowes during the ordering process with details about the measurements, he was more than happy to speak to the Lowes personnel so that I could feel confident that the $1000.00 door I ordered was correct. He offered to pick up the door in his truck when it arrived and he delivered it to our house where we stored it at our house until the day of installation. He came on time and worked all day with only a lunch break. My husband was the one home that day and he said Chuck worked diligently with a door frame that was less than ideal. Chuck also took time to explain the whats and whys of the install. One other thing he did that made me happy was that I had asked him if he could possibly preserve the moulding and trim around the inside of the door (it had been a special order and not a typical size/style). He took the time to save all that and re-attach it. Chuck had to come back the next morning to finish a few details including some caulking, His price was fair and less than what it would have cost to have installed by one of the big box stores. After he left I had the opportunity to examine the door more closely and saw that it opened and closed well but there was a a section where the doors meet in the middle where the seal wasn't quite tight enough so air/light came through. I called Chuck and he came over at a convenient time for me and made some adjustments to the strike plates (a simple fix for him but I had no idea it could be done) and and at the same time I showed him something that was a manufacturer defect in the latch mechanism for the slide bolt that goes into the threshold for the stationary door. He advised me to photograph it and contact Lowes and/or the door company's customer service and ask for a replacement part. Again, for my benefit, he took apart a couple aesthetic parts on the door to reveal the "wizard behind the curtain" and showed me the literal nuts and bolts of how that bolt mechanism worked and how it could be fixed. It was very interesting. Chuck was a very competent contractor with good communication skills and a pleasant personality, to boot.

Chuck and Milutin were fantastic. The entire projecr took less than two days. They moved all furniture and cleaned up afterwards. They were efficient and most helpful. I look forward to having do other projects at the house.

They did everything in 1.5 days, moving furniture to install, closets as well.

The job overall went great. Chuck and his team started when they said they were going to start, communicated with us on a daily basis, and completed the job on time except for the slight delay on getting the granite installed by the company providing the granite. Suncoast was within the cost estimate range that was provided when they bid on the job. Chuck and his team were very flexible as several times we either changed our minds on something or we asked them to add something not originally talked about. They were good about "going with the flow" and never got ruffled when we asked for something different. There were a few missed details along the way but when we pointed them out Suncoast took care of them right away. The only real complaint we have is our wood laminate floor in our family room has some gouges and scratches in it from where they moved around our refridgerator that was in the kitchen and subsequently moved to the garage. These marks will not come out and are fairly noticeable. At the time we did not think much about them since we thought the marks would come out but they didn't. I would recommend that a refridgerator should not be rolled or dragged across a wood or wood laminate floor! On a friend's recommendation we had previously hired Suncoast to replace all of our interior doors and we liked the work they did so we had them bid on our kitchen remodel. Their bid was very reasonable and our comfort level with Suncoast was very good as they are very good to work with. We strongly recommend Suncoast for any kitchen remodel and we would certainly hire them again for another home improvement project.

Chuck and his crew remodeled our kitchen, so we were confident they would do a great job. And they did. This was challenging work because they installed a curbless shower, which is a time-consuming and laborious endeavor. They had to break out the slab and install a large pan for the curbless area. Despite the difficult nature of the work, they did a super job! Glass tile is also not the easiest tile to install, but it looks great and really sets the tone for the modern look we wanted. The travertine flooring looks super too, and the new vanity as well. Chuck and the gang sailed through the work, consulting with us whenever a decision needed to be made. They always gave us several choices and worked tirelessly to make sure we were happy. It's not just a master bathroom, it's a masterpiece.

They showed up on time and finish in one trip. The price was very reasonable and it was what they quoted. They cleaned up when they finished. We are very happy with the results and would recommend them to friends and family.