Sam's Mobile Detailing

"We are very glad you are so happy with your car - it really did turn out nice. We thank you for your business!"

"We are glad you were very happy with Sam's Mobile Detailing - both in our work and in our service, by coming out to your office to perform the work! It is our pleasure; it's why we are in this business. We have Good News -- we only charged you $79, not $89. We look forward to being of service to you again soon! Call us anytime for an appointment."

"In its 6 years of business, Sam’s Mobile Detailing has worked very hard on hundreds of vehicles to earn a fantastic Customer Approval record; while we are working, customers usually come out and offer us water or a bathroom break or take a look at the work, but this customer was not seen by any of the 3 workers until the end of the entire 4 ½ hour job. Something else unusual – Sam has never been accused of whining; this customer asked us for a full detail, yet describes our work here as a “wash and interior clean”. Sam’s applied a high-tech polymer polish using the newer style dual-head buffer to the exterior. The tremendous amount of dog hair removed from all-over the interior set a new record at Sam’s—2 changes of water in the Rainbow vacuum cleaner basin (which, added to the interior’s thick layer of concrete dust, classified this as an “Extreme Detail” and should have been charged accordingly – actually the price this customer reports here should have been charged, but Sam’s kept the price down to $200 including tax)! At the end of the job, the customer told Sam he was selling the vehicle and had already tried to get free warranty repair work done by his dealer for front end damage, to keep the value up, but the dealer declined. How ironic after the job was completed, the customer calls 24 hours later and says his GPS no longer works properly, and how coincidental the big dogs may have had a chance to get back in the vehicle. Sam’s strives for professionalism on every job, which means careful attention to detail is first, and every vehicle is treated as if it were our own. Sam explained to this customer after talking 2 times with the interior detailers and also showing them the pictures, they said nothing went wrong and they did no damage to the car. We have not accepted responsibility and cannot find anything from our standpoint indicating the damage to be our fault. Dogs in the vehicle, accumulated concrete dust or the excessive or normal wear and tear on the multi-functional 7-year-old GPS knob could have created this customer’s problem. Calling our insurance company and finding out how to file a claim on this customer’s behalf, since it would be our first one, was our best and only avenue to aid this customer. When we filed the claim the customer took over, talking to the insurance company and took us out of the loop, when he never sent us the written estimate we had requested for our business consideration during this period. We were so far out of the loop our insurance company did not even give us any notification that the claim had been denied. In the past, Sam’s has stepped forward and claimed responsibility in an incident with a customer, and we agreed upon a mutual resolution. Sam’s continues to get calls from previous customers who want us to come back and detail their second vehicle, get their first vehicle polished again or sometimes they ask us to take our mobile truck out to pressure wash their daughter’s driveways and sidewalks. We regret this customer is not satisfied. Sam’s appreciates this customer’s review and the opportunity to assess our insurance coverage with our agent to see where and how we might improve our benefits for all customers’ vehicles as we would for our own vehicles. We look forward to strengthening our business to improve our Customer Satisfaction at every opportunity!"