Sam's Mobile Detailing

Sam arrived on time looked the suv over and stated a price as he got into the job it was worse than he realized and had to bring in more help, it still took them an hour longer than anticipated but he didn't try to raise the price he did a great job, the car looks as good as it did the day it came off the show room floor I will definatly us him again

Very thorough and found change he gathered from down in the seats

Mr. Sam is wonderful - timely and efficient! I highly recommend him.

I had not cleaned out the inside of my 2 year old car since I got it. It was really dirty and I was a little embarrassed by it's condition. A friend of mine suggested that Sam's Mobile Detailing would fix that. Sam came out, while I was at work, and cleaned it up on location. I loved the convenience. The best part was that he did magic. He turned the inside of my car into a showroom condition new car. It took him about 3 hours and I saw why. Every area and surface was worked on. I can't say enough about how pleased I am with his work. Rarely do you find such perfectionism. These folks are a find.

I called and scheduled to have my 2005 Jeep Grand Cherokee LTD washed and cleaned inside. I was asked a series of questions so that Sam Cox could give me a quote by phone. The big one was, "Do you have dogs that go in the vehicle?" My answer was, "Yes. And worse. They shed like crazy. I also haul some concrete materials in the Jeep so it has a thick layer of dust in the rear compartment." He told me that would make the bill $200 - $225. I agreed with that price. When he came out, he whined while he was working. I offered and paid more than we agreed and he seemed pleased with that. Overall, at that time, I was happy with the work. But, when I got in the vehicle to drive it, I noticed a problem. The joystick on the built-in GPS/NAV/Sound system was broken. I called and let Sam and Diane know. Sam came out the next day and looked at it. I showed him that it ceased functioning and let him feel it and try to use it so he could feel and see that it was literally about to fall off. He said that his employee had cleaned that area and he expressed that he "never had these kinds of problems before he hired help." Sam and I agreed that it must have been an accident. They guy may not have known he broke it. Maybe the employee was cleaning between the knob and the face panel and pulling the rag dislodged the joystick from the circuit board. Sam asked me to try to find someone to fix it and let him know the cost. I took it to a reputable body shop. They said that the entire unit needed to be replaced. The part (labor not included) was $1,500 for a used one. The total repair, if a new one were purchased, would exceed $2,000. When I told Sam, he was not happy. He wanted to avoid submitting a claim to his insurance company since it had a deductible and he feared a rate increase. I told Sam that I would try to find an electronics repair vendor to see if the joystick could be reattached to the circuit board to save them money. I tried for weeks. I called all over the Tampa area and al over the country, literally. Without fail, I was told that the entire unti needed to be replaced. When I reported this to Sam and Diane, the problems REALLY started. Diane denied that they were responsible, at first. From that point I reduced all of my communications to emails so that we would have a record of the dialogue. After some debate, including letting them know I would pursue it legally, they agreed to file a claim with their insurance company. The insurance company contacted me to arrange for their adjuster to inspect the vehicle. The insurance company eventually denied the claim. They said that the coverage that Sam's Mobile Detailing carried did NOT cover anything in their "care, custody, and control" and since they broke the itme they were cleaning, it would not be covered. I told Sam and Diane, via email, and asked what they suggested we do. I was hoping they would offer SOMETHING. I even offeres to accept reimbursement of the repairt on a credit card if their cash flow was tight. They offered NOTHING. Now I am suing them in order to get the unit replaced.