Arlene's Auto Transport
About us
We are a family owned and operated auto transport company. We provide door to door service (when possible) from Florida to the northeast and all points inbetween. We are NOT a broker,we own our own trucks and have the most qualified drivers in the industry. Call today for a free quote.
Business highlights
Services we offer
Door to door sevice auto transportation
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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67% | ||
0% | ||
0% | ||
0% | ||
33% |
I contacted Richard from Arlene’s Auto Transport to transport my Ford Explorer from Massachusetts to Florida and in then return my Ford F-150 back to Massachusetts upon delivery of Explorer. The process for the trip down was slightly delayed, but having many vehicles brought back and forth, this is expected and not the reason for negative review. After picking up my F-150, he had a mishap with his trailer and dropped my truck from the second level. It damaged 2 wheels (rims), the front quarter panel on the driver’s side and left the care covered in hydraulic fluid. The interior was filthy as well, assuming that they were jumping in and out of it after the trailer level collapsed. You would think this would also be enough a reason for my negative review. And I wish it was. Richard informed me of the mishap and offered to pay for all cleaning and auto body work out of pocket, as he was trying to keep his insurance rates down. I reluctantly agreed, but as a business owner, I could understand his plight. I have many long time relationships with local body shops and an auto detailer, so I was able to repair my truck relatively inexpensively. Since then, I’ve made dozens of unanswered phone calls, emails, registered mail and faxes trying to get repaid for my out of pocket expenses after getting my truck repaired and cleaned. I’ve paid out all the repairs, as I wanted to keep my good relationships just that, good. I’ve received no response from Arlene’s other than to be told I would receive a check. Weeks later, no check ever arrived. I judge a company on how they handle things when they go wrong. This was poorly handled and you’re better off going elsewhere for auto transport!
Licensing
State Contractor License Requirements
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