Miss Rekey

On time, friendly, and efficient.

Professional and fairly priced. Nice experience.

I would not hesitate hiring Alex & Wanda again. They were pleasant, professional and COVID-19 prepared. What also impressed me is they have standard pricing and don t try to upsale based on your neighborhood. Keep this wife & husband team in business by hiring them for your lock needs. They will not disappoint.

Very quick response. Excellent service!

Wonderful couple. Hard working and busy.

Prompt, courteous service. I would definitely recommend.

Exceeded my expectations. Nice, quick and respectful locksmith company - will recommend to others!

On time great price and service.

The two of them were awesome!! So professional but incredibly friendly and open. They were so quick doing the job that you could absolutely tell how good they were. They made perfectly sure I was satisfied then charged me a completely acceptable price. Superb work for a great price. I'll never use another locksmith.

This team was very prompt and on top of things. I shared additional concerns I had and they addressed these thoughtfully. Not did they listen and communicate with me, they also perform the task quickly and effectively. Without hesitation, I would hire them again and would recommend them for any of your lock needs.

Within the hour service.

THEY WORKED FAST AND DID A GOOD JOB.

Kelly and Eugene were very professional and made sure we checked that all new keys worked before they left! Excellent costumer service!

First, I will start by saying that the actual work on rekeying our new home was great, and they were quick, efficient and our locks work smoothly with no issues so they do get five stars on the quality of work. Unfortunately, that's where our positive experience ends. We had sent out for an estimate for several companies and landed on Miss Rekey because of their quick response and availability, as well as the special they had running. They came out the first time and as the husband (sorry I forget his name) was going through each lock he mentioned to my husband that we should have the doorknob going to/from the garage replaced soon because the spring inside was not going to last much longer. My husband, not wanting to get locked out of the house at any point agreed to have the doorknob replaced, but they did not have the hardware necessary with them so they said they would come back out another day to replace it. According to my husband, Kelly initially told him we would not be charged a service fee for them to come back out because they did not have the hardware when they came out the first time. Prior to the second appointment, he spoke with Kelly again and she agreed to only charge $30 for the doorknob and $10 for the rekey, so he is thinking with taxes we are only paying ~$50 for the new doorknob. Cut to the day of the install, her husband completes the work and she is sitting in the truck on her cell phone while she hands my husband the bill, totaling $80 ... because we had a painter arrive for an estimate at the same time, and because she did not seem interested in conversing with my husband, he just paid the bill and they left. Once he came home, we went over the bill and realized that not only did they charge us for the service call, they also charged $25 for a rekey (I will insert here that they rekeyed the old doorknob less than a week prior). He called the same day and left a voicemail, to which she did not respond until the next morning. She explained that they ALWAYS charge a $25 rekey fee no matter what, and denied ever having told him that she initially said $10, and that they normally charge a $50 service fee but graciously only charged us for half, along with no labor (or taxes, which I found odd). In the end, no refund on any charge was issued, and it took my husband tracking her down to finally get an explanation of the bill instead of her taking the time to go over it when she handed it to him after the work was completed. We feel a bit cheated because had we known we would be charged for a rekey AND a service fee we never would have agreed to have them come out and replace the knob; we would have waited until that thing kicked and gone from there. She also agreed to charge us a certain price for something and then would go back on her word when it came time to pay the bill. Again, we are happy with the actual work and they were pleasant enough to work with, but the whole billing experience has left a bad taste in our mouth and we cannot say we would recommend them at this point.

Great people, after looking for a locksmith on Angie's list Sunday afternoon, Miss Rekey called me back a few hours later and setup an appointment for the followings Tuesday. They called when they were on the way and completed the job quickly and accurately.

They were so professional, friendly, and thorough! My door lock was nonfunctional and they had to tear the mechanism apart to figure out where the problems were. Once they were fixed they did several "test runs" to ensure everything was repaired and had me test it as well. They made sure everything worked perfectly instead of just doing a job well enough to get by. Pricing was competitive compared to quotes from other companies. I wouldn't go anywhere else for lock repair.

Friendly, knowledgeable, efficient & trustworthy. A pleasure to do business with them.

Fast and efficient

Excellent customer service and worked very quickly. Very knowledgeable and reasonably priced.

Super fast and super friendly! They showed up on their day off and saved my keys, really thankful for that. Also they are the most affordable in the area! Highly recommend

Excellent service and very knowledgeable with a reasonable price.

I am so pleased with Miss Rekeyâ s work. They came promptly, were extraordinarily polite and even tried to save me some money. I am delighted to have found them.

Great service