L&D Renovations LLC

L&D Renovations came on time and did a great job. The driveway was very dirty and they spent the time needed to do the job right.

It went alright except the advertised "Big Deal" was two people for 8 hours and they ended up having four people for four hours instead. They did a good job with the work that they did. I don't live in Orlando so I can't use them, but if I'm live in Orlando, I might use them.

Did all that was requested, and cleaned everything that needed To be done. Would use again

The house where the pressure wash took place is located in Ocoee, FL. I currently live in MD and the house in Florida is rented out. I purchased a Deal on Angie's List from L&D Renovations, LLC to pressure wash my driveway and sidewalk for $149. The owner of the company and I agreed on a date for the work to be completed, and at that time he told me that based on his search of the Orange County Property Appraisers website it appeared that the area to be pressure washed was more than the allowed 1000 sq ft. I asked him how much more it would be so that i could inform my renter that he may have to pay some more when the work is completed. The owner told me in a message on Angie's List that he could not give me an exact number, and then he said "but I can't see it being any more than $60". Based on this information, I told my renter that he may have to pay somewhere around $60 for the additional footage. The owner of the company arrived at the scheduled date/time (April 14, 2014 at 8:30 AM). He asked my renter what areas were to be pressure washed, and my renter told him the driveway, sidewalk, and entrance. The owner of the company then proceeded to measure the sq ft and immediately began pressure washing. I later learned that the owner ofo the company calculated the area to be 2,185 sq ft, more than double what the Deal would cover, in fact $296.25, which is almost 5 times more that the estimate that he gave me. The owner of the company continued to do the work and not once did he attempt to tell my renter (or me) that the additional money owed would be almost $300. My renter had to leave for work shortly before the work was completed, and left his girl friend a blank check to cover the expenses. The total bill turned out to be $348.90, which is in addition to the $149 I had already paid. The bill included $12 for additional gas, $14.90 for additional chemicals, and $35 for a trip charge. These charges were not mentioned in the Deal on Angie's List, and when questioned about them, the owner agreed to refund my renter the amount of $51.90. Note: He did not admit this up front, and would have gotten away with these charges if I had not questioned him about them. So, the amount of $51;90 should not be looked at as a concession on the part of the owner, but rather as money that should not have been charged in the first place. Additionally, the owner's measurement of the areas pressure washed are in question. For instance, he measured the driveway as 20' x 90'. My renter measured the same area to be 17' x 70' and stated that the driveway is no where near 20' except where the driveway meets with the road. I must tell you that the owner of the company has volunteered to remeasure the area and reimburse me for any over-payment. However, I have not agreed to this because his honesty and integrity are questionable. The bottom line is, when I questioned the owner of the company about additonal charges he told me "I can't see it being any more than $60". I was prepared to pay additional charges some where near $60, and if the owner had called me to tell me how much additonal it would cost, I would have said "NO WAY". I'm sure that if had told my renter how much more it was going to cost, my renter would have called me right away and I would have told him the same thing. Who in their right mind would pay almost $500 to have their driveway and sidewalk pressure washed? When I questioned him about not telling anyone about the additional charges up front, he told me that "he doesn't know the renters finances and that he didn't know if the renter was willing to pay the additional charges, "that was between you and him". When a bill is 5 times more than the estimate, wouldn't that send a signal to a honest bussinesman to check with the owner of the house before he proceeds? This whole experience has been a nightmare and I have been required to spend many hours communicating with the owner of the company and with my renter. It just shouldn't be this way, and I sincerely hope that Angie's List can work with this company to get some of my money back. Note: All communication between myself and the owner of the company is recorded in my message file on my Angie's List account. Update 5/14/2014. Working with Angie's List, I attempted to resolve this issue through the Complaint Resolution Process. The owner of the company refused my initial offer of $280.90 and my final offer of $151.90. Instead the company offered to settle for $51.90, which is the amount they over charged me and to this date has not refunded to me despite their promise to do so. My advice to anyone thinking of hiring this company.......hire someone else.

Was responsive to my purchase, but advised me that they did not pressure wash pavers, so I got a refund of my purchase.

Donna was professional and didn't stop working. Would use her again.

Team was awesome. Very responsive and professional. Going to have them come every 2 weeks. Loved results.

Excellent...very professional

Great job, polite, professional, great value and didn't try and overcharge. Will definitely use them again and will get a quote for my renovations too!

Long story short. Terrible paint job. My husband and I ended up having to paint the ceiling because they slopped the wall paint all over it. We re-painted the walls because there were so many missed spots. There was spilled paint all over my new vanity, my new sconces, the toilet and the shower. That is because they installed the new lights, and vanity and THEN painted. My husband ended up having to connect the drain in the sink after they had us call a plumber who charged us $75 to tell us he didn't need to do anything. L & D said they couldn't connect the drain. All in all, very sloppy work. Cigarette smoke in the house due to their smoking. No tarp or protection for my new floors. I ended up providing a sheet and a blanket to protect my floors. They ripped out my baseboards, ruining them saying they were rotten. Untrue. Therefore, I had to pay for new baseboards and it turned into a two day job, which I was assured of several times would not be the case. By the time they finally came to do the work, I was so anxious to get this done that I agreed to just about anything to get them out of my house. So the expected $250 worth of work ended up costing us $738 plus the $75 for the plumber. I don't recommend this company. This review was written by Amy Lahr.

Great service! They were very friendly, asked what exactly we wanted, and did an excellent job! I have zero complaints.

I am very pleased with the work that Donnagh and her crew did. She took my ideas and made them better. She did not hesitate to tell me that what I was selecting was dated and suggest another option. I wanted someone that had expertise in remodeling bathrooms and would give me good ideas. I love everything she suggested! I would definitely use this company again.

I thought it went very well. The house looks great and I would use them again.

I contacted the provider about the "Big Deal" they had for a thorough housecleaning. On the first e-mail, the rep did not answer even one of my questions, so I responded asking my questions again. The second time, they answered a few of my questions (but not all), and offered to schedule service for Saturday 3/15 at 8-9am. I cancelled other plans and got up early for them, and they never called or showed up. I sent another e-mail, but they did not respond to explain themselves. All of this is incredibly unprofessional. _____________________________________ UPDATE: I AM NOT A LIAR, but that accusation would only serve to prove your lack of professionalism. It is no surprise that when you list the e-mails between us, you chose to leave off the last two entries: For those of you reading, here is the rest of the e-mail chain after I was asked to let them know if 8-9 on Saturday worked for me: From: me Date: Mon, Mar 10, 2014 at 11:48 AM Subject: Re: Interested in the Angie's List deal To: Sales <Sales@ldrenovations.com> Great! Saturday would be good. I live at [my address]. How long does this type of service typically take so I can plan my day? Thank you. Regards, [me] From: me Date: Sat, Mar 15, 2014 at 9:33 AM Subject: Re: Interested in the Angie's List deal To: Sales <Sales@ldrenovations.com> I guess I should have assumed that when you did not respond to my last e-mail that you weren't going to show up today. It would have been nice if you said something though, because today was the only day I could have slept in a bit. I was looking forward to having the house cleaned because I injured my back a little while ago, and I haven't been able to do a good job lately. I will be sure to comment on Angie's List... Regards, [me] So, Emiley et. al., you should know that most people aren't stupid enough to think you you are professional after the complaint and the subsequent attack on my character, but "DUH!" maybe you are that stupid. This review will be read by someone, and they will not bother with you because of your lack of professionalism. Happily, I can recommend another cleaning service which I contacted after you dropped the ball.

Three ladies showed up at 9 AM (scheduled between 8 and 9 - close enough) to clean. The ad was for a "thorough" house cleaning. I told them I was mainly interested in vacuuming, dusting, and cleaning baths and kitchen. I told them they could skip the windows and two of the bedrooms so they could concentrate on the areas I was most concerned with. I was shocked when two hours later the leader announced they were "done". Lets, see - three ladies for two hours comes to six hours of cleaning. At $249 that's over $40 per hour. It might have been worth it if they had actually done a thorough job. In the master BR, there is dust caked is several places - lamp shades, window sills, sconces, etc. Vanity mirror not cleaned. In the shower, no effort was made to move shampoos and other items to clean the tile. There's still a wad of hair on the shower floor. When vacuuming, they did not move anything out of the way, they just vacuumed around stuff. Several areas of the living room had no cleaning at all. Furniture was not cleaned, piano not dusted. Many more details would only serve to point out what a lousy job they did.

It went great. I intitially used them to clean the entire house and now I am using them again for a monthly for a great price.

We have used L&D Renovations for several other projects however, we needed a cleaning our home. We hired them again and as usual, they were on time and did a great job. For the interior, they dusted, mopped my floor, cleaned my 2 bathrooms (from top to bottom), changed all bed sheets, cleaned my windows and cleaned out my kitchen cabinets. For the exterior, they pressure washed my back porch and windows. I have now hired them every 2 weeks to come out and continue the cleaning.

Two person crew showed worked not stop for about 3.5 hours. Nice job

They did a great job and were very professional. They even used the old kitchen cabinets and put them in the garage and painted the floor. They are responsive and do very good work at a reasonable price. I have used them before and will continue to use them. I would highly recommend them.

provider wouldn't work on property that wasn't primary residence and then didn't provide quote for that job or show up for for appointment at residence.

Work that was accomplished wasn't worth $750 in my opinion. Great people though. I would be able to leave my house all day to them (if I had to) and not have to worry about anything.

L&D requested a list of things to be done beforehand, walked through and discussed all activities that were planned and presented us with an itemized list of work to be completed. If you don't see what you want done on that list, you probably didn't pay for it and shouldn't expect it. Communication during the walk-though is vital to make sure both parties understand the scope of the work. All the work was done to the highest quality and with professionalism. L and D professed a background in cabinet making and the wood work they completed for our pantry was top-notch (nothing complicated but well done). Unfortunately their work area is a bit far away for them to do a lot of work in my area but I would definitely recommend them. They stayed longer than the time we purchased just to get the job done right - others could have thrown something up and left on time, but L & D did the job right and take pride in their work. I would not hesitate to use them again or recommend them.

They were incredibly gracious and trust-worthy.||That said they did all of the painting free hand, which is not the problem. The issue is you can see an uneven line in the corners where the paint color changes. I am not a professional painter, but have never had an uneven lines between paint colors.||Also they said they needed additional paint. I said I could have someone go get it. They said they could get it on their lunch break and that their would not be a trip charger for supplies. On the bill they posted a trip charge.

Quick version - I told L&D Renovations what I wanted done in my "honey-do list" as I was told to do and emailed it 3 days before they came complete with pictures of everything I wanted done. We were suppose to supply the materials before they came so I concluded my honey-do list with "Please let me know anything that I can do or get that will make this project run as smoothly and well as possible." I never heard back so I went to Lowe's and purchased the materials as best I could the night before they came, but since no response was given on my honey-do list the expectation was not set, we were not on the same page and in the end I was left incredibly disappointed with both the amount of work that was done and more importantly the quality of work that was done. And all that said, if the quality of work that was done was up to par I would not have taken the time to do the lengthy review and complaint below. I read several reviews of L&D Renovations after I was left unsatisfied with the work performed and before I reached the point of submitting this review. I looked at the review summary and 78% of the time this company gets an A. I read the reviews of the non A grades and each one is often met with excuses and in an unprofessional tone without much, if any accountability. Please take a look for yourself. To that point I have decided to do a very detailed review below so there is no confusion and hopefully no room for excuses. My conclusion is that this company does a good job as long as everything goes smoothly and anytime something doesn't go as planned, the customer is met with resistance and a lack of customer service that leaves them unhappy and makes any unfortunate situation worse. And in my case, I was more than willing to compromise and just wanted the drywall to be taped and mudded properly and I would have finished the job myself, but unfortunately that point could not be reached. I think that would have been more than fair. I sent Donnagh, from L&D Renovations, the email below along with pictures on 9/24/13 detailing my honey-do list for work that was to be performed on 9/27/13 at a start time between 9-11am. Hi Donnagh, Nice talking to you this morning. For the honey-do list, we have an unfinished closet that has drywall already, but needs mud/tape/texture (we will paint) and baseboards. If you recommend any type of mud/tape/texture please let me know as I plan on going to Lowe's to get the supplies as well as baseboards before our appointment on Friday morning. We would also like to hide some tv/cable cords behind the drywall in an upstairs room and a guest bedroom. I'm open to any suggestions or recommendations you may have. All the cords in both rooms are between two studs 16" apart. I've attached pictures of everything. Please let me know anything that I can do or get that will make this project run as smoothly and well as possible. Thanks! The night before they were suppose to come I had yet to hear back from anyone on my honey-do list. Part of the deal was you had to have all materials on hand so I went ahead and went to Lowe's and bought 3 different kinds of drywall tape and a can of mud along with baseboards and nails. At this point I had no idea what materials to get to hide the tv cables. On the morning of 9/27/13 Donnagh and I had the email exchange below; Donnagh: First, my apologies... I mistakenly scheduled 2 different projects for today... Since your projects are interior, we will complete the other project first and then head to you... We should be there early afternoon... As for the drywall mud, we will bring that with us so no need to purchase... My response: Will the team be able to come back at another day and do the texturing as well without an extra fee? I don't think they will be able to mud/tape and texture in one afternoon. Donnagh's response: We can reschedule, but we would only need a couple of hours to mud and tape. Texture can not be done until mud has dried which takes 24-48 hours then it has to be sanded and skim coated before texture is applied... My response: Gotcha! Let's go ahead and have them come mud and tape today and then hopefully they can come back and texture when convenient. I went ahead and bought some tape and mud last night if they would like to use that. At 2pm Donnagh, her husband and I believe she said her nephew, showed up. At this point I learned it was a small, family run company and I was excited to get this project completed and felt good about it knowing they were A rated on Angie's List. Since Donnagh told me the mud takes 24-48 hours to dry I knew they would have to come back to finish sanding and texturing so I didn't mind at all that the project didn't start until 2pm. Plus I thought this worked out well for them since they were able to do a couple other jobs before this. They chose the basic, non adhesive drywall tape out of the three I purchased and began mudding/taping the closet with their own mud and we laughed that I didn't buy enough mud. I asked Donnagh about hiding the tv cords behind the drywall and she said they could do it, went to her van and came back with two white cable wall plates (similar to any white light switch or outlet plate). The cords would snake through the wall plate behind the drywall and out through another plate. She told me you can't buy these wall plates at Lowe's, they were $17 each and that I had to go get two blue electrical boxes since she didn't have any. Not a problem, I went and bought the two blue electrical boxes she told me to get and I also talked to a service guy there and he recommended these orange low voltage boxes instead so I also bought two of those. Turns out you can't fit the cable cords through the blue electrical boxes so we ended up using the orange boxes. I went online soon after I got back from Lowe's and saw the wall plates were $2.99 each on Amazon so I bought four and told Donnagh about it and that I would install these pieces if she could just do the orange boxes for the cords. She was surprised and said she forgot that she paid extra to have them overnighted. Even if this is true, they were not overnighted for me so this cost should not have been attempted to be pushed on me. Anyway, Donnagh did a good job hiding the cords and I was/am happy with that part of the job. I then asked her about hiding the cords on the second tv. It was approaching 4pm and the other two were finishing up mudding/taping plus I had only bought two orange boxes (was told to get two blue boxes, but I should have thought it through more to get four of each) so Donnagh said she would finish that up when they come back to finish. At this point I'm thinking they will sand the drywall, then texture it and hide the cords behind the drywall on the upstairs tv. On Friday, October 4th, Donnagh and her nephew came back and he sanded the closet. I asked her if she would hide the cords on the upstairs tv (as she said she would on 9/27) and she said she forgot her tools. To me this shouldn't happen and it's far from ideal, but not a big concern to me at the time. My main concern was the closet. The sanding was done after about 45 minutes and I was told another skim coat of mud would be needed and they could come back to sand again and then texture for $260 and that it would be easy to do myself if I wanted to. At this point she mentions it's a one day deal. This is on their second visit and granted it was nice of them to come twice, but that's beside the point. The point is, the expectation for everything should have been set before they came and in response to my honey-do list or at the very least when they first arrived and much if not all of this could have been prevented. Whatever parts of my honey-do list that could not be completed in one day or at all should have been communicated to me before the job started. If they were upfront I could have asked for different things to be done instead. Anyway, at this point I'm really disappointed, but keep it to myself, try to make the most of it and figure I can do the rest. Donnagh tells me to leave the closet door shut for a few hours until the dust settles and they leave on good terms. Later that night I took a look at the closet and was surprised at the large air bubbles on the tape along with several spots that have yet to be sanded at all. My disappointment turned to complete displeasure. I already felt like I didn't get face value for the $250 I spent let alone the $700 "value" of the Big Deal. I emailed Donnagh and the exchange can be seen in my Message Center, but basically she blamed the drywall air bubbles on the drywall not being hung correctly (not sure how this is possible and either way, the gaps were minimal and seams were as flush as they could be given the studs plus they are professionals and in no way would an adequate mud and tape job turn out like this). She also blamed me for not having the materials on hand and that's why she didn't hide the cords for the second tv. This couldn't be further from the truth. I let her know all of this, she took zero accountability and told me to contact AL. Please look at the before and after pictures coupled with the service I mention above and decide for yourself. UPDATE: The first step to file a complaint is to submit a review with a C grade or below. The review above was done BEFORE any resolution occurred and Donnagh knows this. After the review, I filed a complaint seeking a $125 refund. Any excuses about gaps in the drywall are baseless in my opinion and I'm confident any true professional in this craft would have had no problem at all mudding and taping this closet. Angie's List was awesome - they looked at the situation from both sides and gave me a $125 refund. Thank you Angie's List for being able to resolve this for me so quickly. Much appreciated.

I purchased a coupon from this company that advertised 2 handymen for a day for $250.00 with an adverstised value of $700.00. They arrived just before 11am and were only here for 3 hours. 3 hours is not a normal work day nor is 3 hours of painting by 2 handymen worth $700.00 unless you are charging $116.00 per manhour for painting enterior trim and doors. My wife signed off because I had to leave but I had expected to be back well before they finished, I left at 12;30pm and was only gone 1 hour and 45 minutes. My wife told her that this was not the amount of work agreed upon in the coupon and that I would not be happy when I returned. She only reluctantly signed off because the painter said she was leaving - she had done more than the coupon bargained for. As such, my wife really had no choice and told the painter that she would receive a call from me. I tried to reach her immediately. This work sheet that she is claiming is all that she and I agreed to was in my understanding only a list of work that we showed them to get them started and I told her more than once during this process that we would give them another list when a they finished these items. At no time while working on the list items to be painted did she tell me that this was all she planning on doing and only being here 3 hours, if she had, I would haqve given her the entire list of painting items to be done. It is my belief that she did not inform us of this in order to deny us the full advertised value of the coupon I purchased for her services thru Angie's list. Also during the painting process I questioned her as to why she had not painted some doors in an area where she finished the trim she told she would do them after finishng all the trim, they where not painted. The bottom line: is 3 hours of painting by 2 people, one being a highly qualified handyperson with her assistant a slow young man who only accomplished 20% of the painting completed, worth the $700.00 as advertised in the coupon? I tried to work out compromise before submitting a bad review I even waited 2 weeks to see if she would change her mind but she would not and has not given an inch. This can be verified by reviewing the E-mail trail between us on Angie's message center.