A-1 SOUTHERN PLUMBING

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Within 6 months, the water heater failed. It turned out the manufacturer was terrible. There was a 6-month warranty on the heater, but it didn't include installation. I would expect a product like that to include a 12-month warranty and cover the installation. I had to pay an extra $400 for the labor to swap out the new one. I think it's ridiculous that I would have to cover that. After looking on the internet, I've found lots of other people that have had problems with them leaking within a year. I've used them several times in the past with lots of success, but this experience left much to be desired. The first installation tech I had for this was great. The tech that did the warranty exchange had kind of a smart-alecky attitude. I wasn't pleased.

The technician was supposed to be arrive at 3. At quarter to 4, I called to check on the status of the technician. They assured me he was coming soon. Another hour went by, and they called me and told me the technician couldn't find my street (quarter to 5). NO FOLLOW UP! I called back at quarter to six and there were only emergency calls available...

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It wasn't an easy job either. They were so pleasant to be around. They were very friendly and explained everything he was doing. The water heater was very heavy to get out and they tried about four different ways and were finally able to maneuver it out around the washer and dryer and it took about 4-5 tries to get the washer and dryer out too.

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I moved into a new construction community in April 2013, and A-1 Southern Plumbing was used by our home builder as the plumbing sub-contractor. Here is a timeline of the issues we've had due to their poor quality work and lack of professionalism: 1) within 3 days of moving into the home, sewage started backing up into our shower. We called A-1's emergency line at 11:00 PM. After trying to convince us this was not an emergency, they eventually came out. The main sewer line had been clogged up with "construction debris", and had to be snaked out. 2) A few months later, we had A-1 back to the house to look at two issues in our upstairs bathroom. The first was that the sink gurgled when the toilet was flushed. A-1 has actually been to the house twice to repair this issue, and did not correct it either time. In fact, the sink still gurgles when the toilet is flushed, and we have learned to live with it. The 2nd issue was that water pressure on the tub faucet was terrible when hot water was running. The plumber told me this was normal due to the hot water having to flow upstairs. I have since learned this is not true. 3) In February of 2014, our upstairs bathroom tub faucet began leaking. It took A-1 several days to come to the house, and the initial repair they made did not hold and the leaking began again a day or so later. They came back out and corrected the problem. And, wouldn't you know, this correction also solved the poor pressure on hot water setting issue. I have found A-1 to have very low quality, terrible customer service, and lacking in professionalism. I would highly recommend NOT using this company. I wish our builder had not gone with them.

The orginal installation paper work stated it was a 50 gal tank. When the tech came to rplce it, he found it was really a 55 gal tank.he only brought a 50 gal tank and could not get the larger one , because the distrutor was closed for the day. So he installed the smaller tank. During installation he placed the new tank in the same garage corner was the old one. he did bother to clean the area of a build up of dust debris that had accumlated. I had to ask him to pull the new tank out and cleaned the area it myself. Next he took the old leaking tank out side and set it on my driveway. it continued to leak rusty water which stained a large section of the concrete drivway, which caused me th purchase cleaner a clean up the stains. I also wrote a note on the work order to the Company's OWNER TO CALL ME ( he was presently out town), so I could advise him of the issues.. HE NEVER DID.

They are wonderful people. They did a great job. If I have to use a plumber I always call them. They are so affordable and do impeccable work. Their pricing is always lower than anybody else's. I would definitely recommend them to others. Their hours are a little incvonvenient for people who work though.