Siproeta General Contractors

"Thank you [member name removed] for your business and your positive response. Your ability to communicate your needs and commit to them made it easy to work for you. I am very happy that you were satisfied with our LABOR ONLY agreement whereby you purchased materials at cost directly from vendor and paid for labor costs as they were performed. If you need any construction advice, information, or recommendation, feel free to call me at any time and I will do my best to help you and/or steer you in the right direction. Working for you was a pleasure."

"We regret our experience together was not more positive. We all know it was not for lack of care or effort on our part. Damaged business relationships can generally be traced back to one or more bad decisions. In your case, you will recall our strong recommendation that you consider remodeling your entire kitchen before the material was purchased. You were reminded that all your doors and drawers were worn and faded with swollen particle board due to moisture. You were told that clients who installed new counter tops on old boxes almost always regretted not having spent more money towards the complete kitchen remodel. You adamantly resisted any conversation to this effect and pointed out that your kitchen was large and you did not want to invest that kind of money. Your decisions were respected and your instruction followed accordingly. Any blame you pretend to place on the installation, does not excuse the fact that you clearly did not think this project through despite our repeated and documented recommendation. Careless planning was further displayed when you independently brought home brand new base cabinets to be placed next to the existing ones that were different in color and profile. This was a very bad and irrational decision to expand your kitchen. I do not fault you for coming to the realization that your relentless determination to avoid practical spending resulted in a less than beautiful kitchen. This has nothing to do with the countertops as you later confessed in a text and I quote, “At this point I am inclined to cut my Losses and start fresh with a new project paying top dollar and being justified in wanting it done right.” This has everything to do with your plan to back-peddle out of paying your final bill. Your attempts to disqualify the Blue Butterfly Granite that you asked for by name, approved through a sample, and continued to re-order even after it was installed displays very poor character and ill-will on your behalf. You did not come to us by accident. You did so because many of our former clients confirmed quality, understanding, and excellent customer service as evidenced through this referral system. The money that is lost with your installation is secondary to our desire to satisfy all our clients. As we mentioned to you in conversation and as we have done in the past for valued customers, we were prepared to work with you on price towards the complete kitchen remodel that we suggested you start with. But make no mistake about it, we will not be threatened into assuming responsibility for something that was clearly communicated and disclosed to you. I will not allow this bad experience to compromise my professionalism, I hope your future decisions are more carefully and result in more fruitful spending."

"Dear [member name removed], Thank you for offering me this opportunity to earn the business of the structural repairs in your building. I was glad that my engineer and our concrete team were able to solve your problem with the City of Miami Beach. You are not alone, many of the buildings in your neighborhood are potentially looking at many of the same repairs. The best compliment you can give your contractor is to tell your friends. If the opportunity presents itself, please tell your friends how I satisfied and exceeded your expectations. Call me if you need anything."

"[Member Name Removed], thank you for your kind words. As we both know, I put a lot of hard work and time in getting your place to look just the way you wanted it. I'm glad you took this step in renovating your unit. It is indeed a wonderful gift you have given yourself well into your retirement. I hope the special features we added for the "aging in place" will make your condo comfortable in these late years. I have always said a successful project is not just the work of a good contractor, but the sign of a great client. Thank you for being that great client. I am very glad I was able to satisfy all your wants and your needs. Thanks for the business!"

"Thank you [removed members name]. I am glad I was able to help you with the build out of your restaurant. I wish you the best of luck with the coffee shop. I look forward to visiting you while fully staffed and with business thriving. But most importantly, again much thanks for this opportunity to win your loyalty and earn your business."