S & W Kitchens Inc

I hired S&W Kitchens to do a whole house renovation. This included the kitchen, the master bathroom and the guest bedroom and floors. They did a spectacular job of transforming a pig sty into a palace. I worked with designer Krista and contractor Tim. They made sure everything was done either on schedule or ahead of schedule and on budget. If there were any concerns each were easily reached by phone or text and the issue would be resolved post haste

We called for a consultation and estimate over a year ago and a designer came out and discussed it with us taking measurements and pictures and we've heard back from him since. We called him and he told us that he had to send the estimate to the main office in Ocala for approval and that's the last we heard from him. Just can't remember his name but had hoped to get this job done.?

S & W Kitchens performed all work extremely well. Nate did an outstanding job on the design and Chris did a great job coordinating all the activities and ensuring all the work was performed correctly and that we were completely satisfied with the results. Everyone from S & W Kitchens including their sub-contractors were polite and professional and demonstrated excellent work ethics. The demolition went well; the carpentry, plumbing and electrical were completed and fixtures and glass shower stall; finish work, moldings, paint and final cleaning were completed with excellent results. S & W Kitchens in addition completed some additional change orders with similar excellent results We are extremely satisfied with the all work performed by S & W Kitchens and their team.

It started out fine but ended terribly. When we shopped around for kitchen companies in the beginning, we felt most comfortable with S&W and our designer. We went over all of the features that were important to us regarding our kitchen design. When were ready to proceed, we began finalizing the plan with our designer. When the design seemed finished, we had a meeting at our house to finalize the design details. Then we met the first time to sign-off on the design and provide our down payment but, we were shocked at important details that were either incorrect or missing. The excuse was we never mentioned it and it was not in our designer's notes. We were very clear in the beginning, and discussed these design features at the recent meeting at our house. We asked for additional information that day due to the impact of correcting the design and chose not to sign-off that day. The following weeks were met with additional issues. We noticed other design features that were missing. As these were getting corrected, the price was going up since they were missed in the quote. We inquired about the cost of adding a few final design features when the design seemed finished again, and was given a general amount. When the final paperwork was picked up to be reviewed, the overall change in cost was significant and surprising. We asked for a break down of cost for the final details that were added (maybe we could afford 1 over another). We're told the "cost is what it is". There are never any details in a quote. Further, we were told we were confused by "all of the changes we made". Well, many of those changes were necessary to correct for details missed by our designer. Additionally, we had a baseline cost to reference from the first time the design was "done". We all would probably have had a clue as to cost changes along the way if information was provided with a quote (e.g. list of cabinets) - but it's just a number and the drawing doesn't necessarily convey everything. I don't think it's unreasonable to know what you're paying for. We asked for the final few details to be removed, but the change in cost still did not make sense. Again, the cost is unexplainable by S&W. We decided to talk to the manager, he can't explain it either and further says we're confused. Not once did he ask us how things were going or seem to care about our end of the experience. The manager was just concerned with closing the deal. He later offers to drop the price a little and pressures us to approve it. Being pressured was not okay, that was the last straw. We called our cabinet manufacturer, they said that providing an itemized cost to S&W is no problem, they just have to ask. I understand S&W has some mark-up and would have to adjust the numbers before they provide us that info, so why is this so hard? We went to an owner who was finally able to do that, but that did not explain everything or make-up for the frustration. The design was still missing an important detail. At no point did S&W ever acknowledge any wrong doing. It was always our fault. Did we make some design changes, sure, but that's to be expected - we've remodeled a kitchen before. Blaming us for all of the missed details is not okay. They did knock a little off the price, but the design still wasn't right, we no longer had any faith in their ability, and we're now the "confused" customer even though their staff could not explain anything. We ultimately decided to stop the process and not to use S&W Kitchens for our kitchen remodel.

Sarah is very attentive to details and professional. Our project was big but she took care of all the hustle. We loved working with her.

It went very well. Just these small changes made a big difference in the kitchen. Work progressed nicely and did not have complete disruption in my life. The bathroom was transformed to a place I really am proud of. Greg Flassig was the Design specialist who made my dream into reality. The contractors were all mindful of the fact that they were in somebodys home and kept work areas clean. They were all very good in their areas of expertise. All relevant decisions are made before work begins so once it begins it goes smoothly. I would make my first call to S&W and ask for Gregg for future projects.

Went very smoothly, right on schedule. From start to completion we are very happy the results.

Krista, our designer with S & W Kitchens, provided a fabulous plan, consistent with existing space constraints and our special wishes. She provided excellent choices of materials within our price range, such as cabinets, marble, stone flooring, contemporary shower and bath fixtures, and a spectacular glass shower enclosure. She priced every detail of the project so we were informed about the cost of our choices from the beginning. Her artistic style and design with attention to details ultimately conveyed a sense of warmth and beauty. The project supervisor, Tim, coordinated the construction, plumbing, and electrical changes beautifully, including the painting and other finishing touches. The subcontractors utilized were highly skilled, polite, considerate, and cleaned the work space at the end of each day. Each person we met through S & W Kitchens was professional and they worked together toward the goal of a job well-done. They were responsive to our input throughout the project. We are pleased with the final result of our Master Bathroom project. It is what we wanted and expected- a beautifully spacious, relaxing, and a "feel good" space that combines form and function. I highly recommend S & W Kitchens.

Shirley Aguilu was the driving force who made our kitchen remodel dream turn into a reality. She helped us with every aspect of the design and was extremely knowledgeable and reliable. The work was done on time, within budget, and with tremendous professionalism by everyone from S&W who came through our door. We are thrilled with our kitchen and would not ever hesitate to call on Shirley for future work.

We researched and met with a number of different companies and providers before we chose S & W. Absolutely the best decision--unlike so many of our friends and neighbors, we did not have any hassles, untold, delays, major upsets, lack in quality, unresponsiveness or whatever nightmares you can imagine. We had heard all the horror stories and were nervous about even doing the remodel. But S & W Kitchens was great--from day one meeting with our designe,r Lacie Rice, to working with the contractor, and every single subcontractor. Quality, quality, quality. And believe it or not, the kitchen remodel was done ahead of schedule.

Very satisfied, we worked with Jean Baker exclusively and she was terrific. This project was done while we were completely absent from our condo. She was attentive, kept in close communication and made sure the results were what we expected. Job Well Done!

My Kitchen was stuck in the 80's. Right down to the lumidome drop ceiling with a fan in the middle. I had called out to another company but they did a no show which is a bad start in my book so I crossed them off my list. S&W was recommended to me by a friend (Specifically Krista) so I called her and she was very responsive. She showed up exactly on time for our first meeting and listen to my thoughts in regards to what I was looking for for an end results. We went to their show room and picked out some cabinet samples, granite samples, back splash samples etc and she said she would have a rough draft for us in a week or two. When finished the rough drawing she called and we met. It was more than I could ever imagined. She is a awesome designer. My wife and I both have difficulty making decisions sometimes but we both loved the first drawing so much that we told her to make it happen. I had already hired a contractor to do some of the opening up and vaulting of the ceiling so as soon as that was complete they pick right up and began the tear out an remodel. Their project manager answered every one of my texts on concerns or question on the same day sent as the process went on. Both Krista and the Project Manager was on site on a regular basis. All the workers were very trustworthy and polite. We did a final walk through when the job was complete and everything promised was delivered. It looks fantastic. I am considering using S&W for our master bathroom remodel as well.

I worked with Carol, through my contractor, and she was absolutely fantastic. She answered all of my questions, offered great advice and suggestions, and made the whole experience easy and fun. My kitchen is beautiful!

The designer worked very diligently with me so I was able to stay within budget. Work was completed as scheduled.

We were very excited to remodel our Master Bathroom. It started out as just adding a jetted tub to the space and grew into our "Dream Bathroom" by completely redoing the walk-in shower, Vanity top, sinks, toilet and water closet, along with reconfiguring walls. We didn't know that our "Dream" would turn into a "Nightmare". Early-on in our planning, we found a supplier/installer for the quartz that we wanted to line the walls, tub deck and Vanity top; and needed a local Bathroom contractor for the remainder of the project. After contacting a few local Kitchen and Bath professionals, we decided to contract with S&W Kitchens, even though their estimate was $4000 higher than any of the others. We made this decision due to our comfort with the Designer and Estimator/Project Coordinator that we dealt with during the detailed planning process, S&W Kitchens' reputation, advertizing and the promise of a structured process with "the Highest Possible Level of Customer Service & Communication". We were assigned a Construction Superintendent, who initially met with us and our Designer to go over the job, all details of the contract and develop a schedule. Our job was estimated to be 5 to 7 weeks from start to completion, which based on our prior knowledge of construction practices, we thought was a little excessive, but we accepted it. Initially the job started out as promised, with daily morning planning calls from the Superintendent, which we had requested. There were minor day-to-day issues which popped up and were dealt with. We understand that this is normal for construction. However, we began to notice a pattern, starting with the quality of sub-contractors on the job. Next the communication started to drop off. It became a real problem after we made the substantial post demo payment. The Construction Superintendent had all sorts of excuses as to why he didn't call us with a daily update, as we had requested. Often, he didn't even return our voicemail requests for a call-back. He didn't seem to understand many of The Contract details or be able to manage the project properly. The Superintendent consistently tried to put the blame on our Designer or others in the Company for his inability to control the job. As our main contact on the job, we were told that it was his responsibility to understand our project and Contract completely in order to execute the job. The "final straw" came when the sub-contractor to install the shower floor showed up and was NOT the original person that came out to pre-plan the installation. They had NO knowledge of the product that we had specified. Our Designer and Estimator/Project Coordinator had researched the product thoroughly and knew that it was "different" from regular epoxy. The sub-contractor refused to follow the very specific instructions that came with the product, stating that "they knew epoxy floors". We tried to contact the Construction Superintendent (who was not on the job site when ANY of the sub-contractors were performing), because the shower floor sub-contractor started to apply the product improperly, but we only got the Superintendent's voicemail. So, we panicked and called our Designer to report we had a major issue on-site! Later we were chastised by the Superintendent, because he said we should only go thru him (S&W Kitchens' literature states "our project managers, construction team members and designers are always available for any questions you may have"). When the Superintendent finally did show up on the job, he didn't stop the shower floor sub-contractor, and he gave us his "personal guarantee" and that of S&W that they "knew what they were doing and we would LOVE the finished product". That wasn't the case. It turned out totally unacceptable with sharp edges, uneven coverage and no slope in some areas. At that point, we knew that there was no way that the Superintendent was credible any longer and our relationship with him had deteriorated to the point that we could no longer rely on him to complete the project. He had taken some shortcuts throughout the project, was NEVER on-site for the mandatory County Inspections (we had to walk the inspector through every detail) and had NOT adhered to the Contract requirements. We contacted our Legal Representative and sought her advice regarding our possible courses of action. We had to request a new Construction Superintendent and threatened legal action. As a direct result, The Director of Field Operations took over our job. A Certified Installer for the shower floor product was retained to chip-out and re-do it. This time it turned out perfectly. We went over ALL the missed details, issues, and Contract concerns with the Field Operations Director. He was very professional, addressed these items, and we were finally able to get the job completed. It's a shame that we didn't have someone like the Field Operations Director to work with our wonderful Designer and Project Coordinator, (who were both very knowledgeable and professional) from the beginning. We might have been spared the painful experiences and anguish. The Total Project Time was 12 1/2 weeks and only then due to getting our legal representative's support and advice, not the original 5 to 7 weeks estimated. We can only hope that if there are any Warranty Issues in the future that S&W Kitchens will stand by their Warranty. Unlike their advertising, we were NOT "100% happy" with the overall process and "The S&W Difference" was NOT "Simply Wonderful!". Wickham Rd, e

The designer assigned to me was Wonderful!!! Her name was Kirsten Phillips. She really listened to my needs and wants. She helped me stay within my budget (as much as you can when doing a complete remodel) I am a "Snowbird", therefore, the construction was done when I was not present. Kirsten handled everything. Only had one change order, it had to do with the ceiling. The original construction (old building) wasn't quite right. They fixed it and now all is up to code. Kirsten sent me pictures and kept me up to date on when each phase of the project was happening; I came back to inspect the project when it was 95% finished; Kirsten seemed to pick out the things that were wrong even before I saw them. Everything was fixed in a very timely manner and to my complete satisfaction. I believe everyone went way above and beyond to make sure I was happy with my new kitchen. I would definetly reccommend this company.

I worked with Greg Flassig on the project. I felt comfortable with Greg. He is very easy going and perceptable. If you are not comfortable at the very start with your designer I think you should start over with somebody else. It takes a lot of back and forth but finally everything is on paper and you can see the future of your space. I was happy when the drawings appeared. When the project came to life I was overjoyed. The work crews were always mindful of the fact that they were in somebody elses home. I trusted them while at home and most importantly when I was away doing errands etc. The crews come in and do their work with as little disruption as possible and joy of joys they clean up after themselves.Everybody knows what they are supposed to do and if questions arise and I cannot provide answers the Dale the project manager steps in. I love my kitchen , it seems roomier and brighter. My bathroom is my treasure. I find myself just peeking in and smiling. I would always caution anybody doing construction work in their home ALWAYS be flexible as far as completion times. Things do happen.Questions Would you use S&W Kitchens again? Would you ask for Greg Flassig again.Answer A resounding Yes to both questions. I am glad that it is over , but I think it could not have been easier on me. I am grateful for that

Excellent! Having a project manager and multiple discussions reviewing plans in advance really helped the whole process move smoothly. The tear our was fast (1-2 days) and they hauled everything away (no pesky dumpster our front). Changing the wall to a half wall was no issue. The crew even moved it a few inches in one direction to give more space where it was needed (it is a tight space overall). The tile guy was AMAZING!!! We had specialty tile + stained glass tile and added niches in the shower area. Everything turned out perfectly! At the end we had an issue with the toilet leaking which was fixed with the urgency you would expect! S&W are top notch and we look forward to working with them again in the future!

Our kitchen was to be gutted and remodeled to pretty much the design it currently was. The experience working with S and W Kitchens was not a pleasant one for the following reasons: There was poor communication between the contractor and its subcontractors due to lack of supervision and attention to detail. Inadequate amount of materials being ordered to finish each phase of the project and lack of supervision and quality control resulted in numerous visits by the contractor and it's subcontractors to finish individual phases of the project. This was all extremely frustrating and resulted in a lack of trust in the work being completed on time and to an acceptable standard, un-necessary daily involvement on our part and un-necessary stress to ourselves. Our Kitchen is now complete, but has taken an excessive amount of time and heartache. I am sad to say that following our experience with S&W Kitchens we would not recommend them to anyone else. We found S &W on Angie's list, where they were listed S & W Kitchens. The reviews appeared OK, but following our experience and digging into the Angie List site further, it now appears that S & W Kitchens also appears as S & W Kitchens, Inc. as well as SandWKitchens. Under this name they have "D" and "F" ratings. This adoption of two names on the same site is extremely misleading! Do not get fooled by the same!!!! I can only grade them as a big 'F'!!! Our service was preformed in South Tampa, FL and we hired the South Tampa, FL office of S & W Kitchens.

Design work was very good. Brooke spend time making sure I knew what my options were and was able to give me great advice on decisions where I did not have an opinion. The kitchen installation went very well. It is a very beautiful kitchen and I have gotten a lot of compliments about it. Brooke also designed two bathrooms for me. The final results are beautiful. There was a problem with the initial size of the first bathtub. We ended up replacing that tub and I am very pleased with the result. Because I was dealing with a general contractor I had them do the installation in the bathrooms, but if I had not had the general contractor I would not have hesitated to use Brooke's folks.

We opted to use another contractor based on price. We have no doubt that S&K is worth what it was quoting. It simply was more than we wanted to spend. Brooke had a wonderful design aesthetic and immediately understood what we wanted to do. She even offered concepts to push us out of our comfort zone in addition to the ones we asked for. I did feel like we were being pushed toward higher quality (i.e., the Mercedes) than we wanted. That was a minor issue though. Overall, a positive experience. We certainly would use them again.

In a word, badly. We signed the contract on 10/24/13. Project was scheduled to be completed no later than 12/21/13. We were having company over the Christmas Holidays and S&W said they would have the job completed no later than 12/21/13. The initial job was not completed until mid January. Then, as noted later in this review, they had to come back and re-do the tub area. From the start we did not feel like a valued customer. We felt like S&W was fitting us in as opposed to us being a priority for them. Very poor communications from the assigned S&W contractor, missed time lines, days without any work being done on the job, sub contractors not knowing what was to be done when they got there... As part of the remodel, S&W was suppose to replace the sub floor as needed. We knew the floor needed replaced. The first time the carpenters came they did not know what they were supposed to do and could not get a hold of the contractor so they left and nothing got done. The second time they came, they did not remove all the old floor but instead tried to cut out and replace only certain parts of it. The bathroom is about and 8X8 area so it should have been easier just to put down a full subfloor. To my surprise, the carpenters did not even have the basic tools to do the job. No saw horses and no power saw. They were cutting the wood on the driveway with a saws all. I showed the contractor and designer that there was still a soft spot in the floor but they said it was no problem and added a brace under the floor for added support. I should have insisted that they pulled out the tub and re-did the floor but I trusted their judgement. That was a mistake. After many days of nothing or very little being done, the job was initially completed around 1/12/14. I wish that was the end of the story but it only gets worse. Almost immediately, grout stated to come out at the tub line. S&W came out and regrouted it but the problem continued. They we noticed that the water was not draining in the tub. I got out a level and confirmed that the tub was not even close to level. It was about 1/4 inch off. On 1/27/14 I contacted S&W about these issues. They recommended to put caulking around the tub. We had been told from the start that the grout they used was the best available and that we would never have any problems. So we told then no to the caulking and asked them to send someone out to re-grout the tub. On 3/27/14 I informed S&W that I had major concerns with the bath tub they installed. Grout continued to fall out, the tub was squeeking when taking a shower leading me to believe it was an issue with the sub floor and the tub was out of level. I requestd that S&W highest level supervisor come out to inspect the job and provide recommendations to make all the needed corrections. I never heard back from anyone to get it scheduled and had to reach back out to S&W on 4/3/14. They finally came and had to pull the tub, re-enforce the floor, retile and paint touch up. To make matters worse, they sent a non S&W person to re-do the tile. Not only did he do a bad job, he made comments about how the enire tile job was not done very well and had a very bad attitude. He made my wife cry. I contacted S&W again to let them know that the tile still needed some work but I did not want that person back in my house. You could tell he did not want to be there and it showed in his attitude and his work. They sent someone else to finish the job. On May 19th the job was finally done but due to all the re-work, especially the tile, the job is not as nice as what we expected.

I called S&W to request someone come to my home to provide a quote for a master bath and kitchen renovation. The receptionist put one of their designers on the line who asked me what I was looking to do. The only thing I was able to get out was the master bath remodel before she cut me off and said "ok well just so you know our master bath remodels average about $50k." Im not sure if for some reason the designer thought because I sounded young (I'm 29) that I wouldnt be able to afford their services or what but I was shocked. She didnt even ask me any questions about the size of the bathroom, home, scope of the project etc. before throwing that number out there which I thought was very unprofessional. I told her that I would not be spending $50k on a bathroom for a $450k home and that I had NEVER heard of $50k as an average for a bath remodel. Then she added that $50k was actually on the low end. I just moved to Winter Park from Indianapolis and can see now that there must be a market for $50k+ bathrooms in this area. S&W must be getting enough of that business that they can afford to treat those with $25k to spend on a bath so poorly. Obviously we never got to the kitchen discussion.

We had several cabinets in our bathroom that needed updating. They provided a reasonable estimate, arranged for the work, and performed the install in a professional manner. We had absolutely no problems with this company, and the work was completed on time and looked great!

Larissa was our consultant. She was very good at helping us with the design & picking out materials. Learned a lot from her about how things are constructed. We felt all items we selected were top quality. Pros- 1) If you ask them, they will demo old cabinets, so you can paint before they start remodel with new items. 2) Solid wood cabinets of high quality which we love with lots of features built in - pull out shelves, soft close, etc 3) Beautiful quartz countertops that were perfect with the blonde wood cabinets. 4) Majority of installation done to satisfaction 5) A few months after remodel was done, I discovered (when cleaning the floor) 2 partially drilled holes just above the trim at the bottom of the back panel of my island. They did send someone out to repair. Cons - 1) Misunderstanding about how I wanted a cabinet built on the end of the island. Ended up being more narrow than I had wanted. It did work out in the end. The good news is the cabinet was a bonus item, so did not cost us any $$. 2) While asked about where I wanted placement, height, etc of things being installed, I was not asked about height to install corner lazy susan shelf in upper cabinet. It was installed too high for me to reach (I am 5'2.5"). Shelf was lowered as part of punch list but them seemed reluctant to do it. Male installers need to consider if the customer is short and ask. 3) Felt rushed in picking a tile for the back splash. S & W wants all materials purchased & on site at start of remodel. Backsplash is one of the last things they did so I don't understand the rush. Selected tile from a local tile store due to it's uniqueness. I have learned that you should never select tile based on using small swatches of countertop & cabinet materials & you should wait until your lighting is installed in the kitchen to give a truer idea of what the tile will look like (we had undercabinet LEDs installed). As a result of selecting back splash tile based on lighting in the store, the tile was not the color I thought it was (cream) but came green, a color I had told them I didn't want. Since tile was a custom order, could not return or swap out for color I wanted. 4) Offered a more expensive induction range which was a budget buster. When I researched stoves, let me get a less expensive range that was more useful for the way I cook. They even took care of purchase & delivery of the range. 5) Found construction mess on top of some of upper cabinets. 6) Tile person to do back splash was a no show one day & then late the second day. 7) Awkward installation/arrangement of main light switch panel to accommodate added lights. Was not asked how I wanted switches. It was installed & now we have 5 switches on one plate, 2 of are positioned sideways. Without turning on switches, visitors would not know which light it operates. Overall, I would recommend S & W if you want a top quality kitchen or bath remodel. You may pay more but it's best not to go cheap on this type of remodel. Know what you want & don't scrimp on quality. We went over budget a little, but I now have a better functioning kitchen I know will last and that looks like one in a magazine.