Jadway Construction has been in business since 1985, and incorporated in Florida since 1992. I have done work for the Jupiter Village Phase VI H.O.A. for over twenty years. This is the first time there was ever an issue with the quality of the work my company has performed, anywhere, from anyone. I was paid in full for the work performed at unit 7C andI was not aware of the customers dissatisfaction until notified by Angies List. After reviewing my records, please note my response to the complaint. The unit owner, [name removed], (I don not know who [member name removed] lis) had been waiting for over a year to have her roof leak repaired. Shortly after receiving a work order from her homeowners' association (H.O.A.), on Monday, December 30, 2013, myself and two other employees arrived at the unit to repair the roof leak. That day, we removed approximately 100 square feet of vinyl siding, replaced rotted wall sheathing and wall studs, installed a water diverter at the roof eve where the second story roof line dives into the side/partial gable wall above the front door and re installed the old vinyl siding. We were there for 7.5 hours for a total of 22.5 man hours, and the "roof leak repair" was completely finished. The unit owner then stated that the front door needed replacement because the damage to the door jamb was from the roof leak. I informed her that the H.O.A. does not normally pay for the replacement of doors, but with my input, the H.O.A. decided to make an exception in her case. I received a work order to replace the front door on January 14, 2014. The unit owner then told me that we could only work on Fridays, as that was her day off and she wanted to be there when we installed the door. I applied for a permit, arranged my work schedule and we agreed to install the door on Friday, the 24th of January. We also agreed to leave the interior trim off so that when the permit was issued, the inspector could see the door jambs/header, and confirm that everything was to code. On Friday, January 24, 2014, we primed, caulked and painted the back patio soffit and installed the new front door for the unit owner, as per the H.O.A. request. Myself and another carpenter were on the job for seven hours each that day, and the door was installed as planned. In the interim, the unit owner stated that the H.O.A. should also pay for the interior and exterior painting of the door and trim. Again, I had to get approval from the H.O.A. to paint the new door and trim. The H.O.A. approved the painting of the door and trim on the exterior side only. The unit owner would be responsible for the painting of the interior side of the door and trim. The permit for the front door installation was issued on Thursday, February 06, 2014. On Friday, February 07, we received a door buck and in progress inspection from the Town of Jupiter. Both inspections were approved. Also, on February 07, we finished the interior trim installation, added a new 2" x 4" pressure treated kick plate under the doors threshold on the exterior of the unit and painted the exterior trim and door one coat of paint. A week later, the unit owner informed me that the door latch was just grazing the trim leg when closing the door, on the exterior side of the unit. A minor issue. I told her I would correct it when I came back to do a second coat of paint to the exterior of the door and trim. I also told her we were very busy, that my van had broken down (water in the oil - the engine was shot), and that I would get to it as soon as my schedule permitted. The appointment to finish up would have to be on a Friday, [name removed]' day off. Between February 07, 2014 and March 07, 2014, we were each not available on at least one Friday. On the same day I purchased a new van, Friday, March 14, 2014, I went back and fixed the latch grazing the trim issue. Because of time restraints, I told the unit owner I would be back to apply the second coat of paint to the exterior side of the door and trim. It was agreed that she would not have to be there, as I could paint the second finish coat without opening the door. The next day I was available was Thursday, March 27, 2014. I thought the job was finished (again) that day. If I had been informed by the unit owner or the H.O.A. that there was any dissatisfaction with the work my company performed, I would have responded immediately to the complaint. To reiterate, I was paid in full for the work I did for the unit owner and was not aware of any dissatisfaction until Angies List informed me. I look forward to resolving any issues that may exist. Thank you for your time in reading this post. Please visit my website at www.jadwayconstruction.com to view work my company has completed over the past twenty nine years in business.