The Painting Craftsmen

"We did no work for "Mr Hall." This fake review was written by a former disgruntled employee who worked for us for about 6 months in 2017 and quit without notice. He just can't seem to let go of whatever chip he has on his shoulder."

"We don't feel this is really a fair characterization of what happened with their estimate process. First of all, the initial estimate to refinish their cabinets was not even close to $500, that must have been a typo. We went went out on 12/3 and provided an estimate for some cabinet work, giving them an option to refinish their cabinets as well as reface them. They called us back out on 12/7 for a second estimate because they wanted to add additional work to the job and further discuss several options on how to proceed with the job at a price they found affordable while giving them the look they wanted (which was going to be difficult). They did not want to spend the additional money to reface the cabinets, but wanted a glossy finish put on the cabinets and the type of hinges that would have been used with new doors put on their old doors, both of which meant the prep time was going to increase to relocate the hardware and patch the old hardware borings. This was discussed with the client at the time of the second estimate. We also explained that the prep was going to be extensive and would have to be done at an hourly rate, which they did not want to do. The estimator was trying to figure out exactly how long it would take so we could give them the firm quote they wanted. They contacted us to schedule before the revision work was completed, and the estimator had not yet processed the revision for the additional work in our system. Our Project Coordinator did not realize this and the customer did not mention to him that they had tweaked some things (they wanted a glossy finish which would make the already difficult prep work to relocate and totally change their type of hardware on their doors even more time consuming and costly) and added additional work to the job (painting some louvered doors in their kitchen), even though the customer was surely aware of this based on the conversations at the second estimate. We take responsibility for not having the estimate updated quickly enough in our system to have it revised by the time they contacted us and the Project Coordinator not being made aware that changes were in the works, but it is too bad that this customer believed so strongly that they should get the additional work for free that they not only changed their mind about doing the job, but also wrote this bad review because we could not do the job with the additional work required at the same price as was quoted at the first of two estimate appointments."

"We didn't think we could have possibly clogged your sink simply by one of our techs washing paint off his hands in it. Nevertheless, when you indicated that you were surprised by the issue, we tried to see if something had fallen down in the trap of the drain inadvertently to cause a clog. We took the trap apart and there was nothing in there, indicating it was some other issue in the drain system, so at this point we were confident that the issue with the drain had nothing to do with us, despite the unfortunate timing of the issue coinciding with our tech trying to wash his hands in it. Regardless, when you finally expressed to us via comment card that you did in fact think the sink issue was our fault, we reimbursed you for the cost of the plumber, despite the fact that we don't believe the issue had anything to do with us. We aren't sure what else we could have done to please this customer in this situation, but we wish him the best."

"Thank you so very much for this thoughtful review! Chris and Mikey will be so happy to know that you were pleased with their work, as they take great pride in everything that they do, both in their craftsmanship and their customer service. Rebecca thoroughly enjoyed speaking with you each and every time, and she will be absolutely delighted with your kind words as well. Please keep us in mind if there is ever anything else at all that we can do for you!"

"Thank you so much for taking the time to write a review for us! Francisco and Nick will be thrilled to know that you were pleased with their service. Punctuality and professionalism are extremely important to us, along with the quality of our work. I am so glad that you chose us to provide your balcony with the TLC that it needed, and I hope that you will keep us in mind for anything else that may need our special touch in the future. We truly appreciate the opportunity to provide you with outstanding service!"

"Thank you so much for your kind words; this review really made our day! I am so glad that you found us as well; you are always such a pleasure to work with. And, thank you so much for your recommendations! We take great pride in the level of service that we provide and in the quality of our work. It is so good to know that our efforts are appreciated as much as we appreciate the opportunity to provide you with outstanding service every single time! We will truly look forward to working with you again and again!"

"Thank you for your review! The team will be so happy to know that you are pleased! I hope that you will keep us in mind for any future projects that you may have. We really appreciate the opportunity to provide you with outstanding service and beautiful results!"