LOWES

Hardware & Home Improvement Stores, Landscaping, Ceramic Tile,

Reviews

4.318 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
6%
3
0%
2
11%
1
6%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.1
responsiveness
4.2
punctuality
4.3
Showing 1-18 of 18 reviews

Kathleen M.
04/2020
1.0
landscaping, home improvement stores
  + 0 more
Do not use their online ordering. The site is very poorly constructed and difficult to use. I used a debit card for one order and had two Lowes invoices posted to it. I tried Lowes corporate but spent 15 minutes on hold before giving up and then tried the store on Atlantic which was an even bigger waste of time. I spoke to 3 different people there and all they could do was to refer me to the same corporate number that I tried before. The only reason that I shop at Lowes is because Home Depot is even worse than them. Ace is the place but they are more expensive. They do have outstanding employees and a fairly good selection but are pricey. I guess you do get what you pay for. Lowes is subpar.
Description of Work: Purchased materials for my yard

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0

$200

Stephanie P.
07/2016
5.0
home improvement stores
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Robert L.
11/2014
2.0
home improvement stores
  + -1 more
The new washer was to replace a similar washer we purchased from Lowe's 3 years ago, which had already malfunctioned. While I don't blame Lowe's for the short life of the first washer, it certainly doesn't help matters. The only reason we purchased Whirlpool again was because it matches the dryer and we already have the pedestal for it, otherwise we would have changed brands. The problem we had was with the delivery. There is no way the two delivery guys who came to pull out the old machine and install the new machine are professionals. Any wall they came close to in the delivery process now needs to be repainted. I count 5 walls they marked up or dented in the process. They also somehow managed to put a chip in our mahogany front door trim, which has a 36 inch opening (the washer is 27 inches wide -plenty of room to avoid banging into the door frame). I called one of the delivery guys and he got all huffy instead of apologizing like a professional would and told me to call the manager. I called the appliance department at Lowes three times but have been unable to get anyone to pick up the phone.
Description of Work: We purchased a Whirlpool washing machine from Lowe's on Atlantic, and had it delivered.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$700

Bonnie H.
05/2014
5.0
ceramic tile, landscaping, interior painters, home improvement stores
  + 2 more
They're fabulous. I go to them all the time. I highly recommend them. They're by far my favorite. I like their customer service, products and prices. They just have fabulous service. They're exceptional. Everybody loves to go there. They're amazing. Their prices are very good. I have no complaints. Everything is A. They've been really good for me.
Description of Work: I got plants and grass from Lowe's. I've used them for tiles, for paint and for products.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bonnie H.
01/2014
5.0
home improvement stores
  + -1 more
The people that work here are very helpful. This Lowe's has great management.
Description of Work: I purchased the tile for my flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

clyde W.
05/2013
5.0
countertops, marble & granite
  + 0 more
They did a great job. I am very pleased with the outcome. There was one mistake where it was cut wrong and there was a delay of a couple of days but I am forgiving about that kind of thing. Their professionalism and their expertise and their promptness all stood out to me.
Description of Work: I used Lowes for granite countertops late November of last year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

CAROLE B.
07/2012
5.0
home improvement stores
  + -1 more
They were superb! The service in the store was phenomenal. They have a wonderful selection. Their installers were the best. They had the work finished in just a couple days and it was just great.
Description of Work: They installed hardwood floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Cheryl B.
06/2012
5.0
ceramic tile
  + -1 more
They did a really great job installing the tile. They were very timely. The end product is beautiful. It was a very good experience with them. The man who installed the tile was just great.
Description of Work: They installed ceramic tile at my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,276

Denise B.
10/2011
5.0
heating & air conditioning/hvac
  + -1 more
It went well with them. My only problem was that it took a couple of days for them to get out, but they were really busy.
Description of Work: Lowes brought some window AC units out to my house after my air conditioner broke.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$850

Jayne D.
02/2011
4.0
doors, home improvement stores
  + 0 more
I needed a new front door. Went to Lowe's to see what they had and how much it would cost. The salesman spent quite a good bit of time with me discussing options and costs. I wanted to save as much as possible, so he readily showed me where I could save if I was willing to get my hands dirty. I appreciated the amount of time and energy that was spent making sure I got what I wanted that I could afford. We still haven't purchased a new front door. But when we finally decide to put out the money, Lowe's will be in the running.
Description of Work: estimate for a new front exterior door

Rating CategoryRating out of 5
value
4.0
professionalism
4.0

Yes, I recommend this pro

ELLEN D.
05/2007
2.0
doors
  + -1 more
We waited three months for a door to be installed and then found out that it had been in stock the whole time. This was especially dismaying because we were replacing the door after being robbed. When the error was discovered, they did give us the door at no cost, charging us for installation only. I guess they fired the person responsible. Still all and all, I really don't trust their integrity anymore.
Description of Work: Lowe's replaced an exterior metal side door on our house.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$150

MARIA G.
05/2007
5.0
flooring contractor
  + -1 more
The installers from Lowe's arrived on time and with the correct flooring for both rooms that I had chosen at the store. They were polite and respectful. The installation itself went smoothly and the flooring looks wonderful. I recommend their service.
Description of Work: Lowe's installed laminate flooring in my 10 x 15 square foot kitchen. They also installed vinyl flooring in my 8 x12 square foot laundry room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

08/2006
5.0
window treatments
  + -1 more
I liked that the workers for Lowes knew their materials for putting up the blinds. They were very helpful to me in treating my windows. The workers were very friendly, too. I would recommend them.
Description of Work: Lowes installed some Venetian blinds.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$150

08/2006
5.0
electrician
  + -1 more
I would say that my overall experience with Lowes was very good. They were very helpful to me in installing the light fixtures. I would recommend them.
Description of Work: Lowes helped me with a lighting project I had. I had some lighting fixtures installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$200

08/2006
5.0
home remodeling
  + -1 more
I liked that Lowes were very timely in having the countertops put into my home. I liked the price, it was very competitive. I would recommend Lowes for the job they did.
Description of Work: They helped me with a project in my kitchen. I had new countertops put in that I got from Lowes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

08/2006
5.0
landscaping
  + -1 more
Lowes was very helpful to me in getting the mulch and putting it around my yard. I thought they were friendly. I would recommend Lowes for the help they gave me.
Description of Work: Lowes helped me put down mulch around my yard. Some of it was red mulch and a little bit was red plastic mulch.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

    Contact information

    12945 ATLANTIC BLVD, Jacksonville, FL 32225

    http://www.lowes.com

    Service hours

    Sunday:
    8:00 AM - 8:00 AM
    Monday:
    6:00 AM - 10:00 AM
    Tuesday:
    6:00 AM - 10:00 AM
    Wednesday:
    6:00 AM - 10:00 AM
    Thursday:
    6:00 AM - 10:00 AM
    Friday:
    6:00 AM - 10:00 AM
    Saturday:
    7:00 AM - 9:00 AM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Hardware & Home Improvement Stores,
    Landscaping,
    Ceramic Tile,
    Doors,
    Interior Painting,
    Countertops and Backsplashes,
    Kitchen and Bath Remodeling,
    Marble and Granite,
    Window Treatments,
    Heating and Air Conditioning,
    Flooring Sales and Installation,
    Electrical

    FAQ

    LOWES is currently rated 4.1 overall out of 5.

    Sunday: 8:00 AM - 8:00 AM

    Monday: 6:00 AM - 10:00 AM

    Tuesday: 6:00 AM - 10:00 AM

    Wednesday: 6:00 AM - 10:00 AM

    Thursday: 6:00 AM - 10:00 AM

    Friday: 6:00 AM - 10:00 AM

    Saturday: 7:00 AM - 9:00 AM

    No, LOWES does not offer free project estimates.
    No, LOWES does not offer eco-friendly accreditations.
    No, LOWES does not offer a senior discount.
    No, LOWES does not offer emergency services.
    No, LOWES does not offer warranties.

    Contact information

    12945 ATLANTIC BLVD, Jacksonville, FL 32225

    http://www.lowes.com

    Service hours

    Sunday:
    8:00 AM - 8:00 AM
    Monday:
    6:00 AM - 10:00 AM
    Tuesday:
    6:00 AM - 10:00 AM
    Wednesday:
    6:00 AM - 10:00 AM
    Thursday:
    6:00 AM - 10:00 AM
    Friday:
    6:00 AM - 10:00 AM
    Saturday:
    7:00 AM - 9:00 AM