ServiceMaster Restorations is located in Fort Myers, FL, and we have been serving Southwest Florida communities since 1978. Whether small water damage, flood, fire or an act of Mother Nature is the cause, only a quick and appropriate response can prevent additional or further damage and unnecessary cost. Getting you and your family, or your business back to normal as soon as possible is our number one priority with our 24 hour emergency services.
Among our residential and commercial customers, we are known for our consistency, speed-efficient and easier claims processing, and our high standards of customer service. We will always be onsite within one hour, and focus on getting your key areas up and running first.
Our services include:
• Carpet and upholstery cleaning
• Fire, smoke, and flood damage clean-up
• Water extraction
• Tile and grout cleaning and sealing
• Power distribution
• Structural & content drying
• Digital thermal imagery leak detection
• Mold prevention treatment and remediation
Additional services we provide include document drying, emergency board-up, dustless demolition, temporary portable air conditioning, and temporary electric power generators. We accept all major credit cards.
Call ServiceMaster Restorations today for friendly, professional service.
Business highlights
Emergency Services Offered
Services we offer
. Water & fire damage cleaning & restoration specialists.
Awful experience. Staff were scammers stating that the cost would be $2000 estimate then everything was more than double the amount. Their equipment kept popping the circuit breakers and some of them did not work. They ruined some of the home. Promised a guarantee and never provided one. Don't ever use this company!
Description of Work: Water Cleanup
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$4,700
Eileen P.
09/2014
1.0
drapery cleaning
+ -1 more
I had a leak in my condo . My neighbor next door had even a bigger leak. The Association Manager called Service Masters. They called me late that evening. I had already soaked up the water and pulled carpet etc. It was minimal. I told them he did not have to come out that evening and I would call him in the morning. My neighbor had made an 11;00am appt with them to dry out her carpet. I called the next morning. They came out and we showed them where our leak was. We were on our way out to the airport so we left them with access assuming they would do whatever was needed in our condo. I checked days later with the Association and they got back to me almost 2 weeks later with a report from the ServiceMaster that we had refused their service they day we showed them the carpet. That was absolutey not the case. They continued to broaden their story and relayed it to our association which then became a problem I called ServiceMaster office and explained that we did not tell the men not to do our carpet and that we assumed they would be doing it . The lady on the phone was horrible and basically told me we were liars. She said her guys said we said this to them and that is why they did not do it. We have no idea what they were talking about and explained that. She did not offer anything to resolve this problem I could not understand why they would call their customer liar. They would not go back to my condo to check if there was water damage. The way they handled the whole situation was just awful. It could have been very easy to resolve by just going to the condo and assessing what and if there was anything that was needed. I had to hire someone else (A rating from Angies list who was awesome!) to a**** if there was any damage. I want everyone to know that these people do not know how to treat a customer and the people they hire for servicing problems basically do not tell the truth just to cover their own errors. When this whole event started I checked Angies list and this company already had a F. My experience was not any better than that persons. My Association manager hired the F vendors I did not. I would never hire this vendor for anything.
Description of Work: This provider is the farthest from professional of any vendor I have ever used in my life. They do not know how to treat a customer. The people that were sent were ignorant acting and in the end lied. The ServiceMaster did not try to resolve our problem at all. It would have been a simple thing but they lied, acted very defensive and would not help dissolve the issue. Do not use these people. They have no idea what they are doing a
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Mary G.
11/2012
1.0
We had already removed our kitchen flooring, 1/2 of the carpet in back room when we noticed the water leak had gone further than we thought. Called insurance agent and received 3 company names. Service Master was the 1st to call back. Explained what was going on to gentleman on the phone- he asked what our deductible was and told us we'd be over that just with the dry out process. Since it was mid September and still hot, mold was an issue. Called insuance company and got a claim number and was told to let them do what was needed. Service Master showed up quickly and immediately decided the stove needed to be moved. Since it was less than 6 months old and has a glass edge, my husband (69 years old) helped with moving it the 10 feet to the dining room. They cut the wall in back of the stove to air it out and started placing fans. On to the back room which was a computer/storage room. They removed the other half of the carpet and set up fans. Found out later THEY should have checked everything in the room to make certain nothing would be damaged by the heat. Needless to say I lost candles, about $50 worth of chocolate stored on shelves, misc items. DH, DIL & I moved as much as possible to other places (guest room, bathtub, living room). It took 3-4 days for the actual drying out process. Service Master had a rep call every morning to let us know when they'd be by to check on the equipment. Other than the house was over 90 degrees for the entire time (a/c could NOT keep up, and I was informed if the a/c unit broke due to running continuously because of the heat generated by the dehumidifiers it would not be covered under our policy) and the fact the noise was like being inside an airplane engine, this part went well. When they removed the equipment, they removed the sink cabinet, left the counter & sink propped up with 2x4's. Prior to them removing this, DH asked them 3 times if they knew what they were doing with the removal of the dishwasher (it was attached to the cabinet). Kept being told not to worry, they did this all the time. The insurance adjuster came later that day and took photos. We were also told that Service Master would be by the next day to give us a bid to restore everything. The adjuster told us he worked with them all the time. (Should have been my 1st clue to a problem) I had to do the cleaning of the dust and mess left by the fans, wet wood and drywall. I discovered a crack in the dishwasher that wasn't there before- you could even see the crack was perfectly clean and white, while the rest of the edges had dust and debris in them. The man that removed the dishwasher had done the damage. When the Service Master bid guy showed up, I pointed it out to him & said they'd broken it. His comment was a snide "Sure they did". We never did receive a bid from them for restoration- but interesting enough, the insurance adjuster did. We found several more issues with the dishwasher that they had done- even found a part stuck in the back room in a basket that had been under the sink. When we had the cabinet replaced, the plumbing had to be taken out. DIL took a photo to show how everything went. Found out Service Master had also ripped the wall socket out and we had exposed wires. Spent $225 for electrician to repair that on a weekend (cabinet was going in on Monday morning). Insurance paid for damage done by the water- will not pay for Service Master issues. The insurance company recommended we go ahead and pay Service Masters bill (made the check payable to us & them). They were paid 2 days after I got the check. After having another rep come out and see the damage, get copies of photos, we've gotten treated like &*^*^&^. 1st the "guy" was out sick, then excuse after excuse until it was too late to stop payment on that check. Now they've offered a whole $90 to fix the dishwasher, they refuse to pay for the electrical work & nobody seems to give a hoot about the damage to my items that THEY should have taken care of. The owner's response to me was "take it or leave it". Needless to say- I'll be reporting them to BBB, City of Cape Coral, FL Dept of Professional Regulation & any place else I can find. Oh, an did I mention they "charged" us $50+ to move the stove? Wonder what it would have cost if DH didn't help? Of course, odds are they would have broken that, too.... 1/5/2014 I hadn't checked back to see Service Masters response. Interesting to say the least. Let's start with my dishwasher. They didn't "nick" it. They CRACKED the frame that holds the controls, broke off the bottom roller that allows you to move it in and out (which they stuck in the basket they put in the back room). As for the cabinets attached to the wall? HUH???? We'd remodeled the kitchen over 10 years earlier. The PROFESSIONAL CABINET INSTALLERS had cut out the back of the cabinet to provide access to the outlet. Had no issues in 10 years. The electrical outlet they pulled out? It was not attached in any way to those cabinets. Let's see- the dishwasher (Miele for those interested, original price in 2001 was $1600) was purchased at Bill Smith. They were the ones I called for service costs. At that time the minimum was $149 for the 1st 15 minutes. Add in cost of parts, (over $50, by the way) and labor. We're at $200. Add in the cost of emergency electrician on a Sunday, $225 (showed Service Master the actual receipt for the work). And yes, I did have chocolate melt and candles. Anyone whose ever purchased either, knows they aren't cheap. $75 for 5 lbs of chocolate purchased from King Arthurs, and several Yankee candles. They were getting off cheap. As for the insurance paying for the repair of the outet? Wrong. Trust me, I tried. According to them, they would only pay for damage done by the water issue, not damage from SERVICE MASTER. After the mess they made with mitigating the damage, no way would I allow them to "repair" anything. I do want to warn others- if possible have your insurance company contact a restoration company. Then they will cover any damage done by who ever they call. We were trying to mitigate as much damage as possible. Ended up costing us. Lesson learned.
Description of Work: "Helped" remove appliances, removed cabinet. Cut drywall. Placed 3 dehumidifiers & numerous fans to dry out 3 rooms after a water leak under kitchen sink. Came by daily for 3-4 days.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
5.0
$2,100
Response from ServiceMaster Restorations
In September 2012 ServiceMaster was called to the home of the Customer to mitigate the damages due to a leak from their reverse osmosis supply line in their kitchen. In order to completely dry the affected areas we needed to remove the appliances and cabinetry to open up the wall cavity. During the process of moving the dish washer it was inadvertently nicked. As soon as the damage was confirmed by our project manager we found the par necessary to repair the damage ($49.00) and received a quote from a prominent appliance repair service to have the part installed ($50.00). The Customer decided to purchase a dishwasher that would match her other appliances so we offered to pay for the cost of the part and installation. Buying a new dishwasher was her choice but not warranted due to the repairable damage. The equipment that is necessary to facilitate the drying process does give off heat. The normal home would most likely be maintained at approximately 75-85 degrees with a properly functioning air conditioning system. We checked the home daily to make sure it was drying properly. The air conditioning system will certainly run more during out drying process, but not more than if the outside temperature and humidity would spike for a number of days as it is so prone to do in southwest Florida. There would not be any damage done to the home however, there would be an increase in the home’s electrical bill which under normal circumstances a homeowners insurance company will cover the increase. ServiceMaster is not privy to every single item that may be within a home. In our 35 years in business this is the first time we have been notified that candles melted due to our drying process. We had not been notified that any chocolate was melted during this process until now. If the Customer will produce receipts for the replacement of the chocolate we would certainly entertain reimbursing her for the product she lost. The cabinetry holding the sink had to be removed. In order to allow the homeowners to be able to use their sink and counter tops we braced them with 2x4’s. We wanted to provide them with a working kitchen until the rebuild process was completed. There was an electrical outlet that was attached to the cabinetry and not installed in the wall due to the fact there was only ¾” between the drywall and the back of the wall cavity. This application does not allow enough room for the normal installation. That electrical outlet had to remain open until the new cabinetry was installed. The reinstallation should have been included in the insurance company’s rebuild estimate. ServiceMaster would not service the electrical outlet due to the fact we were only responsible for the water mitigation portion of the project. The insurance would pay for the reinstallation of the electrical outlet when the cabinets are reinstalled by the contractor. There is always a certain amount of dirt and debris that is created when demolition is part of a project. ServiceMaster took every step to minimize our dust by removing the material out of the home in plastic bags, followed by vacuuming. At the end of the job the insurance company normally pays for a “post construction clean up”. If it was not included in her rebuild estimate she should contact her adjustor and get those charges added to the project. Having water damage in your home is an unfortunate and stressful occurrence. ServiceMaster strives to make it as painless as possible knowing that pain free simply isn’t possible. Every project has more than one phase. The mitigation phase is the first operation necessary to complete the process. The rebuild phase finishes the project; it puts the home back to the way it was prior to the water damage. ServiceMaster wasn’t responsible for the final phase. Thus some of the things we began had to be finished by the rebuild contractor. It’s especially distressing when it involves the kitchen. We try to keep the home as functional as we can while the drying process is progressing and to facilitate the rebuild phase of the project whenever we can. ServiceMaster is very interested in reimbursing the Customer for the items that she feels she has lost but $500 seems rather extravagant for a $99 dollar dishwasher repair and the replacement of some chocolates. If she needs help understanding what other insurance coverage she is entitled to we will be willing to explain those to her.
Bill F.
11/2010
4.0
They were prompt. They showed up when we needed them. When we had issues they were willing to work on it.
Description of Work: I used Service Master Professional six weeks ago for water damage.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
Westray C.
03/2009
5.0
The 2 repair mem, Paul and Eric, did excellent work and were professional, pleasant and tidy....We cannot tell where the work started and stopped.........The result is excellent.....
Description of Work: Identified an in-the-wall mold incursion....Located the source of the leaks at windows and cracks in stucco on outside wall..........Repaired the external leak areas by caulking and sealing......Removed the necessary drywall and wood interior....Used strong cemicals to kill mold spores and treated the entire bedroom floor to eliminate mold and mildew sources...Upon finding that the 3 windows were not properly sealed inside when originally installed, they corrected same....Replaced wood and drywall as needed.......Painted walls and woodwork as needed.....Highly professional work throughout project.....
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$2,000
Response from ServiceMaster Restorations
THANK YOU SO MUCH FOR YOUR KIND WORDS IT MEANS THE WORLD TO US. THANK YOU GENE MEDEIROS SERVICE MASTER
Joe A.
08/2008
5.0
house cleaning, pressure washing
+ 0 more
They were great. Excellent work at a cheap price. I couldn't have asked for more. They did more than they were contracted to do.
Description of Work: They did a thorough post construction clean up of the home and powerwashed the driveway.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Pressure Washing,
House Cleaning,
Drapery Cleaning,
Oriental Rug Cleaning,
Biohazard Remediation,
Mold Testing & Remediation,
Floor Cleaning and Waxing,
Sewer Cleaning,
Finished Carpentry and Woodworking,
Air Duct Cleaning,
Water & Smoke Damage,
Upholstery Cleaning
FAQ
ServiceMaster Restorations is currently rated 3.1 overall out of 5.
Sunday: 12:00 AM - 12:00 AM
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
ServiceMaster Restorations accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa