Services we offer
Fencing, Hardware & Home Improvement Stores, Remodeling - General, Remodeling - Kitchen & Bathroom
Amenities
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
65% | ||
18% | ||
6% | ||
0% | ||
12% |
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Our kitchen remodeling has begun, and right now our kitchen has been stripped of ceramic tile, cabinets, counter top, appliances, and, a little bit of wall. The dealer and associated contractor have been a delight to work with. There were no delays in getting a permit, work started as soon as we had an agreement, and the crew has been exemplary. I will submit a review on the dealer and contractor when we complete the job.
Great service!
The purchase, using a Lowe's card, complimentary delivery, the set-up and explanation as to its function all went very well.
We are very happy with the whole Lowe's team. I actually needed assistance at the customer counter from Yvonne, and she was very helpful in getting my card set up.
Beware. If you have plenty of time on your hands and want to pay in full up front, which Lowe's requires, If you don't mind frustration and time delays and want to feel like YOU are the general contractor, when in fact it is Lowe's, then go ahead and hire them.
We signed up and paid for this project on 1/30/2013. We told them at that time that we were leaving for the season on 4/27/2013 nearly 3 full months later. They said, absolutely no problem in getting it done by then. Actually said it would be late March. During the process, I reminded them about 6 times that we were leaving on 4-27-13. It was finished on 4-22-2013 but only because of my constant contacting them about scheduling, but still is not really done because the final county inspection has not taken place yet. The couny took six weeks to get the permit approved. I know of others that took a much shorter time. At no time did Lowe's attempt to speed up the permit process.
Their scheduling of getting the work done was poor. I had to call them to prod them on to get things scheduled. At one point I had a meeting with the store manager and told him I felt like I was the general contractor because it seemed like there was no point person taking responsibility and initiative to get anything done. When there is demolition, cabinet installation, plumbing, electrical, granite work all having to take place at specific times, there needs to be a point person on top of it all.
The new cabinets arrived on 2-14. 30+ boxes of cabinets and stuff. I had to call them to get them inspected for any damage. The cabinets sat in our living room and bedrooms for 5 weeks. After they were installed, Lowe's needed to call to schedule the electrical and plumbing reconnected. They never bothered to call the plumber, I had to do it. The plumber said it has happened before.
On the positive side, the cabinet quality was excellent, installers were professional, we are pleased with the granite and the installers, plumbing and electrical people were professional. I would not hire Lowe's again. Way too much frustration.
Installation was completed January 6, 2012. The cabinet designer made two mistakes on the cabinets that delayed final cabinet installation and by the way Lowes takes no responsibility and will not proceed until they have full payment for any changes, the same thing happened with the countertops one additional square foot was required and was delayed until we went to the store and paid.
The subcontractors were very good and quite professional.
Lowes installation coordination Department is a joke, we had to do all the calling and follow up.
Licensing
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