A-1 Door Repair Service, Inc.

"Thank you! We appreciate your business!"

"When a homeowner contacts their home warranty company for a problem, the home warranty company contacts us with basic information to contact the homeowner to set up an appointment to diagnose the problem. Anytime a homeowner places a claim with their home warranty company there is a deductible due. The home owner is fully aware of this and the home warranty company determines the deductible amount that is due. As a contractor for the home warranty company we are responsible to collect that deductible for the home warranty company. We are the middle man. We do not control coverages on home warranty policies. We do not receive their policy information. Once diagnosed we contact the home warranty company and give them our information of diagnosis at which time they review the homeowners coverages and comtact the homeowner. Anytime a special order part is involved, our company policy requires a deposit."

"The homeowner paid $90.00 on June 4, 2014 for our technician to put the cables back on her door. The home warranty company did not cover this item.This required labor only. The homeowner paid a deductible of $60.00 to her home warranty company. We merely collect that for her home warranty company. The homeowner called our company yesterday stating that she wanted service immediately. We explained to the homeowner that we would have to set up an appointment. She stated she would have to call back. Due to storms in our area yesterday our phone system was down. We did speak to the homeowner yesterday afternoon at which time we explained to her that our phone lines were down. By her explanation her call was for a different problem. We told her that we would not charge her a service call since we had been out there in the past 30 days. We would only charge labor plus parts."

"We received a service work order from [member name removed] home warranty company on January 16,2014 at 2:36 pm We contacted [member name removed] on that same day at 3:04 pm and set up an appointment for Saturday, January 18, 2014 per [member name removed]request due to his schedule. This information is all documented. I am uncertain where [member name removed] time frame is coming from unless it is due to him waiting on the home warranty company which is out of our control. As soon as we receive customer information, we are required under contract with his home warranty company to contact the customer within 4 hours of receiving the information. We contacted him within the hour. I also noted that [member name removed] stated he had visited other online sources which he failed to mention names of these other online sources. Any other online sources that we are connected with have A+ ratings on our company including the Better Business Bureau. The other complaints listed on this particular website are "home warranty" customers complaining of items that are out of our control. The home warranty has a protocol our company must follow to obtain our contract with them. Alot of the homeowners do not understand their home warranty company procedures. Our parts department contacted [member name removed] on Monday, January 20, 2014 at 9:38 am to inform him that we had ordered his circuit board at which time [member name removed] became beligerant complaining he wanted a new unit instead. The parts department attempted to explain to [member name removed] the procedures to no avail. His home warranty offered him a "cash buyout" since he was non compliant to the normal protocol, therefore [member name removed] had the advantage to contact anyone to repair/replace his unit in his timeframe. The $75.00 service fee [member name removed] referred to in his complaint is not a service fee but a deductible that is due anytime he places a claim with his home warranty company."

"Thank you so much for your review. Its not often that people will take the time when a job is well done. We really appreciate your feedback and this review will definitely benefit PJ in the future. God Bless you!"