A-1 Door Repair Service, Inc.

Very great company to deal with. From scheduling the appointment to dealing with the technician everything was top notch. I will definitely use A-1 Door again!

Home warranty company contracted A-1. After seeing the reviews we were somewhat hesitant, but were completely satisfied after having them here. They said we would need to replace the circuit board which was damaged and also balance the garage door which was off kilter. We were told upfront that our warranty may not cover the maintenance on the door. I confirmed this info with our warranty company so it came as no surprise. Once we got our schedules together they came back and did the work. Very courteous and professional. We spent $75 for the warranty co-pay and $95 on the additional work.

I was told that the belt needed replacement and door was out of balance and an estimate of $275 in addition to the $45 paid for this call. The technician said the part would need to be ordered and take 3-5 business days to get the part. My home warranty company called and said they wouldn't be covering the service which is BS but the point is this company shows up as a garage door repair company and doesn't carry the parts - they need to be ordered?? They stiffed me for by $45 to give me the prognosis. The office wouldn't order the part without a deposit? Really? Don't you repair garage doors? Don't you need these parts anyway? I called another company who came and repaired the problem as they carry parts required for the business of repairing garage doors.

I paid $90 to put the cables back on the door and the service fee was $60. It was fine until Saturday when the sprocket wouldn’t unroll. I called them yesterday. I told them it had been making a noise on Friday and then it broke on Saturday. I have called 4 times and have not received a call back. The garage door has been stuck up for 4 days.

A-1 called me promptly. I pointed to the broken spring and he said ok give me $75 because he could not call the home warranty company before me paying that. He called the home warranty company and said it was not covered and I needed to sign off on it and it would be $285. He refused to give me the address of the business. He said he did not know it. He refused to even give me his name. They left my front door open and refused to close it. When I called A-1 to find out the name of the man that was in my home they refused and said that was no business of mine. I asked where their place of business was and the only address she would give me was a P.O. Box. I had another contractor at the house at the time and he felt so bad and even apologized for them who he has no connection with.

They were excellent.

A call to the Home Warranty Service resulted in them checking the sources I had read as they related to my experience at which time they offered another option to my service need. I graciously and expeditiously accepted the offer and opportunity to avoid working with this service provider, A-1 Door. Paid the $75. service call and feel it was more than worth it to avoid future contact ... I couldn't imagine dealing with this woman if there were an actual problem with their work ... The new installer was out the next day and installed a new garage door opener in a prompt and professional manner ... I'm confident I made the right decision when I moved to another company even when there was an added expense in the form of the $75. service fee paid to A-1.

**WARNING!** My home warranty co. randomly picked this place to fix my broken garage door spring. I called them on Friday (11/1) as they were located 1+ hrs away to see if I could take pictures and send them to eliminate a trip to the house. They said to go ahead and send pictures and they will see what they can do but they may still need to come out. I took 10 pics and sent them. I received this email in return: Mr. ------- This is definitely a special order spring. We have ordered it. As soon as we receive it, we will contact you and schedule an appointment to get it replaced. It normally takes 3-4 business days. Thank you for taking the pictures and sending them. This will expedite the service. Amber Metzker Parts Manager A-1 Door Repair Service,Inc. 863-667-0715 (Telephone) (Based on her email they should have been out on Nov 6-7th to fix it) She called me on Thursday 11/7 stating the part would be in next Tuesday 11/12 and they would be out on Wednesday 11/13 to fix. I questioned her on why it said 3-4 days and now its going to be almost 2 weeks. Immediately she started making excuses that the people who send the emails are not the same people who order the parts etc?I asked how it was then possible that the email says 3-4 days from the parts manager? Then it was another story about how they have to specially make the springs for the doors etc?(I was simply trying to understand why it went from 3-4 days to 12) it turned into a finger pointing match within the co. and I felt she was being dishonest at this point and probably didn?t order the part on the day they said. I then asked if they were on Angie?s List and the phone went dead silent for about 3 seconds. She abruptly stated that ?Sir, we have gone above and beyond because we didn't come out on a service call and waste your time, we took your word for it and ordered the part based on your pictures?.I interrupted her an said, WHAT?! You?ve gone above and beyond? I?m the one who suggested it. I then became upset that their poor service was now being claimed as a favor to me. I asked at least 6 times if they were on Angie?s List and not only would she not answer me, she continually interrupted me and talked over me. She finally said ?I don?t know if we are on Angie?s List?, so I asked who would know? She said ?Hold on, I?ll check? I was put on hold and after about 60 seconds the phone went dead and when I tried to call back, nobody would answer. Several minutes later I received and email from my insurance co. that they had transferred the contract to someone else. Did she just seriously hang up on me, refuse to answer the call and then refuse service because I questioned their service quality and asked if they were on Angie?s List? Yep...she just did. Let me say something here ? not only did they treat me with total disrespect, she also told me on the phone that they BROKE POLICY BECAUSE THEY ARE REQUIRED TO DO AN ONSITE VISIT BEFORE ORDERING ANY PARTS! I had no idea and she never said anything about a policy requirement when I offered to take the pictures. I had to call the Ins. Co. after this to find out what was going on and she also explained to me that they broke policy and this may jeopardize their contact with the Ins. Co. for failing to follow the policy! DO YOU WANT PEOPLE WORKING ON YOUR HOME WHO ARE WILLING TO SKIP ON POLICY REQUIREMENTS? HOWEVER, When I actually was able to get a co. from Angie?s list here to fix the spring they called me on Friday and they showed up Monday and the guy had both springs on the truck. He also told me THEY MUST come onsite and measure the springs diameter because they can be as small as 1/16th difference and when he changed mine, I had two different size springs so whatever they ordered at A-1 Door Repair most likely would NOT have been the correct one and they may have just put it on anyways and I would have never known it was the wrong size spring. I BELIEVE IF THEY ARE WILLING TO BREAK POLICY THEN THEY WOULD BE WILLING TO BE DISHONEST IN OTHER AREAS AS WELL. **YOU'VE BEEN WARNED!**

Our garage door did not want to close - it would take anywhere from 2-8 attempts to get the door to close all the way. I had TWO other garage door techs look at it and nobody could diagnose the real problem, all saying it was the sensor and nobody fixing it. The problem had gotten worse so we filed a claim through our home warranty company and were set up with A-1 Door Repair. P.J. Metzker was the technician who came out and I could not have been happier with his work. He did a thorough examination and noticed that there was some bad wiring and that the door itself was very off-balance - a big safety hazard because it would come crashing down if someone pulled the release cord. P.J. was extremely knowledgeable and thorough, as well as very nice and conscientious. I would recommend P.J. with A-1 Door to anyone.