The Handyman Company

They have been very good. We will use them again.

Work began on 10/1/16. Craftsman claimed work was finished on 10/19/16. After inspection, craftsman agreed that work was not finished. It is now 10/31/16 and no further work has been done. I am just stating the facts from my experience.

Our craftsman was friendly, knowledgeable and helpful. He provided an onsite written estimate and scheduled the work to be done the NEXT DAY! The work was completed in the time frame of which he promised and the quote was almost dead on. Our materials ran a bit more then quoted but it was a very minimal difference. Our craftsman didn't leave until he had done everything I had asked and even "touched up" a few areas that I seen that weren't "quite" right for me. Pickiness maybe but he was kind and patient taking care of the issues. We had purchased flooring and brought it to our home to unload. He stopped what he was doing and jumped right in to offer a hand to carry in those heavy boxes so that myself and my husband didn't lug 35 boxes alone! We insisted we could do it but he wouldn't hear of it and helped w/out asking for anything! The work was to my satisfaction and the company was responsive to all of my questions, scheduling, etc.

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Very friendly, hard working, knowledgeable.  GREAT WORK!!!

I recently had a bathroom remodel job done by The Handyman Company. They were the low cost bidder, I should have known better. You get what you pay for. The person who did the work was clearly not detail oriented and frankly did a sloppy job. I would not hire this company again and am VERY disappointed by the results.

Here are the issues:

1) The contractor did not show up as scheduled on the first day. He also did not consistently inform us when he would be in the house.

2) He left my garage, bedroom and pool deck area in a mess. I had all areas totally clean when the contractor arrived. When the job was finished, everything was covered by a thick layer of dust. The contractor should have worked outside on my pool deck as agreed.

3) The tile work was sloppy. The soap dish was installed at an angle (Not straight) and the shower tiles do not lay flat on the wall. The extra grout was not removed from around the seams in the shower or on the floor.

4) The tub was installed with a bend in the corner of the tub. The contractor said "he did not see it", but still did the tile work. the tub can't be removed without tearing out the tiles. The bend was obvious. Now I'm stuck with a damaged tub.

5) The texture coat was sprayed everywhere. I had to clean it off the windows, floors, etc. before I could paint.

6) The bull nose tile was cracked where the shower curtain rod was installed.

7) The shower curtain rod was installed so that it extended 6" beyond the edge of the tub. The curtain would have hung in front of the toilet if I left it that way. The contractor said "he thought it looked wrong, but followed the instructions". If it looked wrong, why did he do it anyway? I had to retrofit a new rod to make it work without drilling new holes and/or tearing out and replacing the tiles.

8) There was a big gap left where the new medicine cabinet was installed.

I can go on with the more minor problems, but I would never use this company again. I had had to fix most of the issues myself. The company said that I should have called during the course of the work so they could have fixed the issues. Perhaps they were right, but I shouldn't have had to do this in the first place.

UPDATE TO ORIGINAL POST: When their office staff called after the job to see if I was satisfied, I shared the information above. She indicated that she would share my concerns and get back to me with a remedy. No one ever called back. I called the office myself. The representative offered to "clean my garage" for free. When I asked him what he intended to do, he said that he would use a blower to remove the dust. Use a blower!? This made no sense. How would you remove dust from items without contaminating everything else. I declined his offer; I had had enough at this point. The clean-up of my garage took seven hours of my time to vacuum, wash and/or wipe down my possessions. 

Bottom Line: Don't use this company for any major work.

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Very well...arrived on time and completed the job rapidly.

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He arrived on time and was very knowledgeable about what was needed. he made a couple of suggestions that I had not considered. I used 1 of them. he kept the work area organized and cleanup was excellent when he was done with the job.

Very professional and good jobs, and cleaned up after each job

This is the second time I have used Handyman Co. and been very please both times. I had two different repairs done to two houses.
The other job was to replace the front door. Turns out there was a lot of rotten wood in the frame that had to be replaced.  Price was $700 and included all materials and supplies (new door, wood for new frame, paint etc.) Job was done quickly, efficiently and new door looked great.  Tenants in both houses were very happy with the quality of work, the punctuality, friendliness and professionalism of both of the workmen. As the owner of the houses they were very helpful, and promptly took care of the needed repairs, saved all receipts for materials and gave me a fair price.  I highly recommend this company.

They have always been prompt, competent, and priced well.

It was an Angie's List Big Deal that I purchased. It went okay. I stood around and watched the guy and he wasn't too keen on me asking questions. It turned out to my satisfaction.  Maybe he was a little busy or something, I asked him questions and all he said was wait until I get it finished and you'll be able to see it.  The quality of the work was good. The price was all right. I didn't have any problems with it.

He was right on time, gave me the estimate and did the work right away. So that was good.

Dave arrived on time and started on the ventilation fan.  I had a replacement fan  . The installation posed some major challenges, because the fan did not match the old fan 100%. Dave managed to improvise and fit the new fan with some modifications to the new installation. He avoided having us make a return call to install a more modern fan/light assembly.

Medicine cabinet was installed with no incident.

Unfortunately, it has been 72 hours after the in-home estimate and we still have not received a quote. We went with another company that was more responsive. I will say that the rep (Dave) was very knowledgeable about what he was talking about. Not sure what took the quote so long to get through... lost in Limbo

I had a miserable time trying to get in touch with Lowes. At the time of purchase, I was so shocked at the installation costs that I had to think about it. When I got home, I decided that I had no choice since I didn't know anyone that could do the work. Since the products were in two different departments, the installation arrangements were also separate. When I finally go through on the phone, I was told I'd have to come in (again!) to sign a contract. The cost was ridiculous! At that point I signed up for Angie's List.  
The Handyman Company sent out Bob Duffany. He was on time, professional and pleasant. I asked him for an extra business card for a referral. I will absolutely use this company again. Easy to do business with and very reasonable prices.

The Handyman Company sent Marshall out to help me and he was punctual and professional.  Although the company had said he probably couldn't move a ceiling fan, it turned out that Marshall was able to do so after all. The new range hood works perfectly and so does the new ceiling fan. I didn't realize he'd have to actually assemble the ceiling fan I had bought as it was still in the box but it went just fine. The only tiny fault I could find was that a "cap" he went out to get from Home Depot to cover the hole in my ceiling doesn't quite cover the whole hole so I'll need to do some ceiling repair. But, that said, I'd use the Handyman Company again, and probaby will fairly soon.

The project took a little longer than originally expected due to some miscommunication but their work was superb. They had to fix a lot of mistakes by a previous company we hired and it turned out great! Great work! We will definitely be using this company again for future projects.

They were good. Somebody gave me an estimate and they were out the next day to fix it. Their price was a little high but when I told them I could get another service for a lower amount they dropped the price back, so it was negotiable. They were prompt, courteous and the contractor who came out to do the work gave me a solution that would not cost more for parts. He kept the price down for me and was very good about that.

The person did not have the knowledge of electrical parts like I thought. They charged me by the hour and not by the job. I talked with the supervisor, Mike, and he corrected the problem. I have used the same handyman several times and thought he knew more about electrical. The supervisor handled that problem as well. I want to be honest when I say this but the service has changed over the years. Their price is poor and the quality varies by the job and the person doing the job.

Everything went well from estimate to completion of work.  Installing the  exhaust fan was the biggest job, and required the most time.  Everything was done really well.  Jim went above and beyond on each job and he was a real blessing in every way.  He was very understanding of my having a new puppy and worked with that well even tho the puppy was under his feet sometimes.
I am very happy with my experience and will use handyman connection again.  Highly recommended!!!!