Scotto Plumbing Services Inc

PUNCTUAL AND DID A GREAT JOB. WOULD DEFINITELY CALL AGAIN.

HE WAS VERY EXCELLENT. HE WAS ABSOLUTELY WONDERFUL.

THEY WERE VERY PROMPT AND COURTEOUS. THEY DID A GREAT JOB.

CALLED TO GET AN ESTIMATE AND THEY SET UP AN APPOINTMENT FOR MONDAY AND THEY NEVER SHOWED OR CALLED TO ME KNOW THEY WERE NOT COMING.

I MADE AN 8AM APPOINTMENT AND VINNIE WAS ACTUALLY 15 MINUTES EARLY! AFTER MY DOG SCARED HIM BECAUSE I DIDN'T HAVE TIME TO PUT HIM IN HIS KENNEL, HE TOLD ME THE FAUCETS/FITTINGS WOULD NEED REPLACING FOR $250 + $49 SERVICE CALL FEE. I THOUGHT THAT WAS ODD BECAUSE THE WOMAN ON THE PHONE SAID IF WORK WAS DONE THEN THE FEE WOULD BE WAIVED (I DIDN'T MENTION THIS TOO HIM). ALSO GAVE ME A $600 ESTIMATE TO REPLACE THE ENTIRE FIXTURE SINCE WHOMEVER INSTALLED MY TUB DID NOT CENTER THE FAUCETS(ALTHOUGH IT WORKS FINE). HE WORKED FOR ABOUT AN 1HR 15 MIN AND TOLD ME EXACTLY WHAT HE WAS DOING EVERY STEP OF THE WAY. HE CLEANED UP AFTER HE WAS DONE. THEN WE SAT DOWN AND HE EXPLAINED THAT HE WAS REMOVING THE $49. I ALSO REMINDED HIM OF THE ANGIE'S LIST DISCOUNT. I WOULD RECOMMEND THIS COMPANY FOR FUTURE WORK AND THE PRICE INCONSISTENTLY DIDN'T BOTHER ME SINCE IT WAS LOWER THAN EXPECTED.

FELT THEIR PRICE WAS A LITTLE HIGH, THEY DID GIVE ME THE COST AHEAD OF TIME.

I WAS VERY SATISFIED WITH THE WORK. I COULDN'T BELIEVE HOW QUICKLY THEY GOT OUT HERE. THEY CAME OUT RIGHT AWAY. THEY WERE VERY COURTEOUS AND CLEAN. I WAS VERY PLEASED WITH HIS KNOWLEDGE.

MY FIRST CONTACT WITH THE COMPANY WAS PLACING A PHONE CALL AT 9 PM, FULLY EXPECTING TO LEAVE A VOICE MAIL. TO MY SURPRISE, A PLEASANT WOMAN ANSWERED THE PHONE AND GAVE ME AN APPOINTMENT FOR THE FOLLOWING MORNING. PATRICK HARDMAN DID THE WORK IN MY HOME. HE ARRIVED ON TIME, WEARING A COMPANY SHIRT AND HANDED ME HIS BUSINESS CARD. INITIALLY, WE WALKED THROUGH THE HOUSE FOR AN INSPECTION OF THE PLUMBING. HE EDUCATED ME AS TO THE BEST WAY TO CARE FOR THE FIXTURES AND WHICH REPAIRS I COULD DO MYSELF. I CHOSE TO HAVE HIM DO ALL THE WORK. I WAS IMPRESSED WITH HIS KNOWLEDGE AND HOW WELL HIS TRUCK WAS STOCKED. HE HAD ALL THE PARTS AND EQUIPMENT NEEDED TO GET THE VARIOUS JOBS DONE, EXCEPT FOR THE ACTUAL WATER SOFTENER. PAT WORKED HERE FOR TWO DAYS. AT ALL TIMES HE WAS POLITE AND IN GOOD SPIRITS.

ON TIME, PRICE WAS FAIR, SATISIFIED WITH WORK, JOB WAS COMPLETED WITHIN TIME FRAME ESTIMATED.

THE DID A GREAT JOB. ARRIVED WHEN THEY SAID THAT THEY WOULD.

I HAVE USED THEM IN THE PAST THEY ARE VERY NICE AND VERY CLEAN. THEY ARE PROFESSIONAL.

THE PERSON WHO CAME OUT WAS RUDE. ACTED AS IF IT WAS MY FAULT HE WAS RUNNING ALMOST 2 HOURS LATE. GAVE ME AN OUTRAGEOUS ESTIMATE, TELLING ME I'D HAVE TO REPLACE MY WHOLE FAUCET RATHER THAN REPLACE THE PIPE. WITH SOME ADVICE FROM AN EMPLOYEE AT HOME DEPOT I FIXED THE PIPE FOR $20 AND 2.5 HOURS OF MY TIME AFTER LOOKING AT THE $430 ESTIMATE THE PLUMBER FROM SCOTTO'S GAVE ME. THE FAUCET DID NOT HAVE TO BE REPLACED AND THE WATER FILTER INSTALLED FINE.

WE WOULD HIGHLY RECOMMENDED, AND WE WOULD NOT HIRE ANYONE ELSE.

SPOTTO'S WAS ABSOLUTELY MARVELOUS. THEY KNEW I HAD A BUNCH OF HOUSGUESTS ARRIVING AND RUSHED THE WHOLE PROCESS. I CALLED THEM ON MONDAY MORNING AND THE LEAK WAS TOTALLY FIXED, AND THE CARPET WAS BACK DOWN BY WEDNESDAY AFTERNOON. THE LEAK WAS UNDERNEATH THE MIDDLE OF THE LIVING ROOM! JOHN WEAR WAS VERY POLITE AND HELPFUL. HE CONTACTED THE OTHER COMPANY AND GOT THEM THERE MONDAY AFTERNOON TO FIND THE LEAK. THE ''LEAK FINDER'' WAS REALLY AMAZING. HE USED NUMEROUS TECHNOLOGIES TO LOCATE THE LEAK. ONCE HE FOUND IT, HE TAPED A BIG ''X'' ON THE CARPETING AND TOLD ME THE DIRECTION THE WATER WOULD BE SHOOTING OUT OF THE PIPE. AFTER JOHN JACK HAMMERED THROUGH THE CONCRETE, HE CALLED ME IN TO LOOK BEFORE HE FIXED THE PIPE. THE LEAK WAS EXACTLY UNDER THE ''X'' AND THE WATER WAS COMING OUT IN THE DIRECTION THE ''LEAK FINDER'' SAID IT WOULD BE! I'M VERY HAPPY WITH THE WHOLE EXPERIENCE. MY HOUSEGUESTS DIDN'T EVEN KNOW THEY ALMOST HAD TO BATHE WITHOUT HOT WATER.

VINCENT BAKER WAS THE TECHNICIAN ON THIS JOB. I APPRECIATED HIM CALLING ME FOR APPROVAL BEFORE PROCEEDING WITH THE REPAIR. HE SNAKED THE DRAIN AND EXPLAINED THAT THE CAUSE WAS PROBABLY TREE ROOTS. HE OFFERED SUGGESTIONS FOR CONTINUED MAINTENANCE.

THEY TOLD ME THAT IT WAS A FREE ESTIMATE BUT THEN I WAS CHARGED A TRIP FEE OF $49. I FEEL THAT WAS DECEIVING WHEN I HAD ASKED IF IT WAS A FREE. THEY NEVER MENTIONED A TRIP FEE. AT THE VERY END OF HIM ESTIMATING THE JOB HE TOLD ME ABOUT THE TRIP FEE. I PAID HIM IN CASH. HIS ESTIMATE FOR THE FIXTURE WAS VERY HIGH. HE WAS AN HOUR AND 15 MINUTES LATE.

THE DID A GREAT JOB AT A GREAT PRICE.

WOULD NEVER HIRE THEM AGAIN DUE TO PRICE.

WATER PIPE: HE DETERMINED THAT THE CONDO ASSOCIATION SHOULD PAY FOR THIS AND WAITED WITH ME UNTIL THE MAINTENANCE MAN CONFIRMED THIS. PROMPT, COURTEOUS, HONEST. WATER HEATER PIPE: VERY NICE GUY, ON TIME, DONE QUICKLY, CLEANED UP, GAVE ME A PRICE BEFORE STARTING, AND WAS ABLE TO DO THE WORK WITHOUT HAVING TO REMOVE EVERYTHING FROM CLOSET TO ACCESS WATER HEATER. CALLED ON A WEEKEND TO SCHEDULE APPT FOR NEXT AVAILABLE WEEKDAY AM. VERY PLEASANT STAFF.

HARRY WAS THOROUGHLY PROFESSIONAL. HE ARRIVED EARLY AND WAITED OUTSIDE IN HIS TRUCK UNTIL THE APPOINTMENT TIME. HE EXPLAINED THE DIFFERENT OPTIONS, WAS HONEST, HARD WORKING AND PROFESSIONAL. I THINK THE COST WAS SLIGHTLY HIGH, BUT IT WAS WORTH HAVING IT DONE RIGHT AND KNOWING THE FIRM WAS NOT TO DISAPPEAR TOMORROW.

BOTH TIMES THEY HAVE COME THEY GAVE ESTIMATES AND AT THE END THE CHARGED NO MORE THAN OR LESS THAN THE ESTIMATE, AN EXTREMELY HONEST AND REPUTABLE COMPANY ******

SCOTTO'S MUST GIVE YOU AN ON-SITE ESTIMATE, AND GUESS WHAT? IT COSTS YOU $49.00. NO REFUNDS FOLKS IF THEY DON'T DO THE JOB. NO QUOTES FOR SIMPLE INSTALLATIONS OVER THE PHONE, SO ONCE YOU SCHEDULE FOR AN ESTIMATE, THEY, GOT YOU! UNLESS YOU DON'T MIND LOOSING $49.00.

JIM SHOWED ME THE PROBLEM AND WHAT WE SHOULD DO TO PREVENT IT FROM HAPPENING AGAIN. HE GAVE AN ESTIMATE ON NEW EQUIPMENT IF THE 'SELF-HELP' TECHNIQUES DID NOT WORK. HE WAS VERY PROMPT, PLEASANT AND CHARGED ONLY THE MINIMUM FOR THE WORK HE PERFORMED, SINCE IT DID NOT REQUIRE REPLACING ANY PIPES OR EQUIPMENT.

I CALLED LATE FRIDAY NIGHT AFTER HOURS FOR AN EMERGENCY CALL. I HAD REQUESTED ONE TECH IN PARTICULAR AND THE OFFICE TRACKED HIM DOWN AND HAD HIM COME OUT THAT NIGHT. HE CAME OUT ALMOST IMMEDIATELY AND FOUND THE PROBLEM JUST AS QUICK. HE FINISHED THE JOB QUICKLY AND DID A GREAT JOB. THIS IS THE SECOND TIME THEY HAVE BEEN OUT AND I HAVE BEEN REALLY IMPRESSED. EVEN THOUGH IT WAS LATE, NO ONE LEFT ME WAITING. THEY GOT BACK IN TOUCH WITH ME RIGHT AWAY, CAME OUT A SHORT TIME LATER AND THEN DID A GREAT JOB-CAN'T BEAT IT.

HE DID A GOOD JOB AND THE PAY WAS COMMENSURATE WITH WHAT I HAVE PAID IN THE PAST WHEN I HAVE USED THEM. PLEASE GIVE THEM A GOOD CHECK MARK FROM ME.