Paul Davis Restoration Inc

The project took 11+ weeks instead of the 7-8 weeks estimated. About 12 feet of cabinets were demoed to be replaced with newly built units. Problem is they did not "blueprint" or document the existing B4 demo, so days later, the restoration carpenter had nothing but an old photo I happened to have. Demo team trashed key pieces of the cabinet drawers that carpenter needed. Cabinets took longer as a result. Restoration project manager (PM) never produced a schedule. I was pulling teeth to even get a two-day look-ahead, which was never right. PM managed everything by "hand-waiving". Extremely poor communication by the PM as to what the heck was going on. PM did not follow-up on things committed to just days earlier. Zero in writing or in notes - even though we all recognize that plans may change. But that's only if you have a "plan". Subs showed up not knowing what to do, what was next, when they should come next, when a certain item was to be completed etc. Same subs had to return multiple times to do an hour of work. First thing the subs did upon arrival was to ask me what to do and what’s going on. Subs were not even aware of what their full scope of work was. I had several days of zero activity and no kitchen. Some scope items were ignored. PM only did occasional unannounced 10-minute drive by’s and overall coordination was nonexistent. Frankly it got to the point that little the PM said was trustworthy. I never got the final site cleanup that we discussed. I had to do a lot of the clean-up myself. PM exhibited a hostile demeanor early in the restoration. PM was non-responsive and uninterested in emails regarding our concerns or questions. The "content manipulation" scope item is a joke. Even what paperwork they produced was sloppy. Honestly, I saw ZERO value in their overhead and profit markup. If an insurance claim were not involved, I would have stopped everything and kicked them off my property early on.

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unknown

Went very well. Smooth, no issues. Contractor employees were professional and clean.

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It took a couple of calls to have someone come out to give an estimate. Once all the aspects of the job were evaluated the estimate was promptly delivered via email. The job came in at around $33,000, which was in line with a previous estimate. Now, numerous attempts to contact the company rep through email, voice mail and a message left with the office have gone unanswered. I guess they didn't want the job. I'm now dealing directly with individual trade people myself.

My experience with Paul Davis Restoration Inc. has gone very well. They were very excellent. They are willing to work on a schedule. It was a very easy job for us to get done. They made it easy because they were very professional.

Slow getting the work done and it was OK in the end, but not great. The blamed slowness on us, and maybe we did contribute by taking too much time to make decisions. The quality of some of the work was fine, but other parts were not impressive. Also, two promised work items they were not able to complete. One was replacement of a smoke damaged acoustic ceiling. The other was updating electric outlets. Both were partially done, but not up to promised levels. They were supposed to replace the acoustic ceiling and they tore the old one out. But then they found out they couldn't get new acoustic tiles that would fit. They stopped work on the ceiling at that point, and I have to finish myself. Trey promised several times that he could replace the two pronged outlets throughout the house without replacing the old wiring. I checked with an engineer, and this can be done, with proper GFI breakers in the circuit box. But the electrician Trey hired would not do the work. So I have new outlets, but they are two prongs and not grounded. The bathroom looks OK, but we were just not that impressed overall.

Paul Davis was fine. They had to come back a second time, they didn't do everything they were suppose to have done. He didn't move all the furniture that he should have. They had to come back a second time and do the job. I think I would go with someone else next time. They did refuse to pay all of my claim, but that would be FEMA, I suppose, or my insurance company. It wasn't their fault, the insurance company called the wrong people originally, so it was several days after the flood before Paul Davis came out.