Kitchens by Ambiance

Service Provider Response

I am grateful for your review, Mr. [Member Name Removed]. Thank you for allowing us to post photographs of your kitchen remodel on our website, too. Since we remodeled your kitchen, one of your neighbors discovered that he had the same floor plan and wanted his kitchen renovated in a very similar way to yours. We have you to thank for this referral. Your business is very much appreciated. :) -Jim Gerard, owner.

Service Provider Response

[Member Name Removed], I'm thankful for your review. I appreciate you choosing Kitchens By Ambiance. -Jim Gerard, owner.

Service Provider Response

Thank you sir!

Service Provider Response

Thank you for the kind words about Dan. He is still with us after all these years and still making homeowners into very happy customers. I'm so happy to hear that the job stayed within the estimate we gave you. Take care and hopefully Dan will get to work with you again in the future. :)

Service Provider Response

Thank you dear.

Service Provider Response

It is always easier working with a client that knows what they want. Thank You Member, the pleasure is mine.

Service Provider Response

I am sorry that Member was dissatisfied. • Trash Pullout Issue- I had indeed promised a double trash pullout at time of contract. At the last minute, we (the customer and I) changed the design and modified the base cabinet to 18 inches deep. They do not make a double trash pullout for an 18 inch deep base cabinet. I obtained the largest SINGLE trash pullout that would fit and installed it. I discussed the situation upon the walk through with the Member, demonstrated the Large Single Trash Pullout and he had no problem with the Single and accepted the modification. • The Lead installer on the job was an experienced professional with over 30 year’s experience. He has been installing for Kitchens By Ambiance for 20 years. He was assisted by a younger assistant with much less experience. Both of these installers are originally from Michigan which is where the Member live full time. I was told by the Member several times that he liked and thought the world of both men. • Delays. When the cabinetry was installed the customer had an issue with the finish on a few of the doors. We re-ordered the doors from the manufacturer at no cost to the customer. The doors were ordered and sent to us in the standard 2-3 week time frame. We informed the customer as to the time line upon ordering the replacement doors. I was not aware of any other issues regarding the fit/finish of the cabinetry. • Dishwasher Scratch. Yes, we did (regrettably) scratch their dishwasher. The kitchen is very small. Upon a walk through with the Member, he pointed out a scratch in the finish. My installers admitted that we did it. I told the Member I thought I could have it re-finished and it would be “Good as New”. He agreed to let us try. We had it sanded, repainted and installed. I thought it matched perfectly. When the Member informed me that he disagreed, I offered to compensate him for the damage. He insisted that I reimburse him for a new $650 dishwasher…The dishwasher we scratched was 14 years old…..We agreed upon a credit ($250) upon final payment. • Asking For Money- I only asked for payment according to the stated terms of the contract agreed to and signed by all parties. • Final Punch Out- The day after the parts were received, our crew (Both men discussed above) returned to complete the final punch out list. The WRITTEN list had been discussed and agreed upon by a thorough walk through by myself, the Member and a Carpenter Friend of the Members who was visiting weeks prior. Our crew worked on the list as well as several on the fly adjustments and modifications requested by the Member. That evening I phoned the Member to schedule a walk through with her the next day. The Member denied my request and informed me she was leaving to go back to Michigan and would not be returning for 6 months. Neither she nor the Member returned any of my calls, e-mails or registered letter for the next 10-12 weeks. • I stand by every reference that Kitchens By Ambiance has ever handed out.