Precision Garage Door of Delaware

Service technician Ryan showed up on time and very knowledgeable of the issue. Work was completed in a timely manner.

The technician arrived on time. The gear on the top of an older LiftMaster garage door had broken off and chains were therefore sagging. I asked him about replacing the gear assembly ($30 part on Amazon) and he said they only repair equipment that they had installed. That's not mentioned anywhere in their Angi listing. I then asked about replacing the opener. He quoted me $1,150 for the "top of the line" Liftmaster opener with a camera, wifi, LED lights, etc. I had resigned myself to getting squeezed for $500. I told him no thanks and paid the $75 service fee. I looked up the opener on the internet and found it retail for $365. As Precision is a LiftMaster dealer, they probably paid somewhere south of $200 for it. I looked up slightly lower end openers at Lowes and they run between $200 and $300 for ones with LED lights, back up battery, WiFi connectivity. Lowes charges $139 for installation by a Lowes qualified local contractor. Summing it up, I can buy the same opener on the internet (allsecurityequipment.com) for $365, pay a handyman ~$150 and save over $600. So that's what I would recommend you do if you're not too handy and need the opener replaced. Precision's service is very overpriced and it is misleading that they advertise repair services and then say only if they installed the equipment when they get to your house.

It went great. The doors look awesome and the technician Josh took real pride in his work right down to the little things like hiding most of the cables and tacking them flush to the ceiling and walls. He also took the time to explain how the new doors work and how we should maintenance them.

It went very well very nice and professional

Called on 12/20 and PD responded same morning. Problem was identified immediately and fix was completed in less than an hour.

It took approximately 5+ months to get the job done. The only explanation we got was the “supply chain” excuse. That certainly is understandable at this time, however the customer service was terrible. We called several times to the salesman with questions and he basically ignored us. Once he got our payment of 50% to secure the order, it seems he left the planet. Fortunately, when we did get the door and opener, it was installed professionally and politely by Casey. And, it looks like the door and the opener are top notch. They appear to be worth the money, but not the aggravation. We are right now in the process of getting a simple issue like getting the door registered for warranty. And once again, there are issues with returning emails with answers. I would not buy from this company unless you have lots of patience.

Ryan did a great job, he was efficient and very professional!

We love the new garage doors and openers. Casey and Sid were professional, worked well together to get the job done. The garage doors open quietly and the garage is much brighter. We love the My Q app and Smart Home features.

Fantastic! The experienced young man, Jasper was the best! He was patient, listened and helped me understand the process! I’m very happy I chose to call in a professional instead to trying my hand with help of a manual (Home Depot Improvement 123)! This was just too far outside my comfort zone, and the work was well worth the cost! Precision Overhead Garage Door has been excellent today and previously!

Awesome work was done right the first time and the Tec cleaned up behind himself

Great communications of notifying of technician's arrival, specific work to be done. Technician was professional, explained details about the new door. New door operates well, looks great. Would hire this company again, if such work was needed.

Fantastic! My technician, Taylor was outstanding. He walked me thru everything? Professional, yet personable also. If I need services in the future, I want Taylor to come out and provide the services. Such a courteous young man! I enjoyed the experience. Sometimes contractors are not a courteous and considerate. I give Taylor 5 Stars.

The customer service scheduled the appointment very quickly. The technician Bob S showed up ontime, too time to explain options and did an amazing installation

Jake was communicative, courteous, prompt, and solved our problem in minutes. He also showed me how to prevent problems in the future. Never had a bad experience with Precision Door!

Very well. Justin was very professional. He suggested a few cheaper options first, but due to the age of the garage door opener, we decided to replace it. He worked quickly, set us all up on the app and we are all set.

The doors they suggested were great. We wanted openers to be quiet and they were

Great company! Needed our garage doors serviced and making an appointment was easy and quick. Our technician, Taylor, was very professional and did an excellent job. Price was great and would definitely recommend to friends and family.

Our garage door spring was broken the technician came out and gave us estimates for various levels of repair. We chose to have a rebuild of some of the components, it was done as scheduled and has never opened smoother and quieter. And cost was UNDER the estimate.

When I had garage door trouble I called Precision garage door service. The women in the phone was very nice and helpful. She gave me a bunch of options for appointments. We set the appointment for a Saturday between 8-10am. I received a phone call from Justin the service tech when he was on the way. He arrived on time. He asked me questions about the garage door and what happened. He inspected the garage door. He found that my garage door cables were kinked/twisted. He said he could try and reuse them and see what happens. He explained to me what the cables do and how they work. It would be the best choice to replace the cables. He quickly replaced the garage door cables. Made adjustments to the garage door. Tested it. The garage door is operating as designed. I asked him if he could look at my other door and see if it needed anything. He said it was good. There was no pressure for me to buy. He wasn’t trying to sell to me. He fixed it quickly. We even shot the breeze for a few minutes. The price was very reasonable!!!!! Cheaper than I thought. A lot cheaper. I would use Precision garage door again. Thanks Justin!!!

The technician (Taylor) was prompt, polite and resolved the problem. Was a tremendous service experience

Excellent service from Precision Overhead Garage Door Service. In addition to his excellent technical skills, Damien demonstrated astute professionalism. He was courteous and friendly. He left the work site completely clean. We are satisfied and impressed with Damien’s performance.

Perfect from the time of arrival to completion

Repair Tech was right on time and got our door opened quickly. He ordered new springs to be delivered while we were on vacation and called us back and scheduled a date to install the new springs. Tech arrived on time and was quickly able to install the new springs and adjust them to lessen the load on the garage door opener. Very professional and pleasant to deal with. Would reecommend to anybody with a garage door problem.

Great, he had everything he needed and was done in 30 min.

Next day service was a real treat when we scheduled the repair appointment. We were pleasantly surprised Bob when called prior to the appointment and requested an early arrival. it fit our schedule. He was courteous when he arrived and provided cost estimates for three repair options. the estimates He preformed the repairs approved promptly and professionally. he was very professional