We are working with Gale Force to achieve a finished product that we will be happy with. After talking with the owner, I feel they will give us a great home to move back into once completed.
Description of Work: Restored my home
Rating Category
Rating out of 5
professionalism
4.0
$159,000
Susan M.
09/2013
2.0
I had this company perform mold remediation in my bathroom. It took a good 3 weeks before the mold remediation team came. The guys that did this work were good and professional but I am still having ongoing issues getting my bathroom to be usable. I have been working on this issue for 2 months. That is 2 months without this bathroom. I have the plumbers waiting to install the new bathtub and surround but at this point, the construction part of this company didn't contact me until last week. He only contacted me because I was given the vice president of the company's cell phone and I left a message that I would assume they dont want my business if they dont contact me. When he came he was confused about which was to go in first, the drywall or the tub. I worry about this confusion. I gave him the contact information for my plumber so he could figure this out. Also he said we cannot use green board in the tub area. He said the green board is too thick for my surround so it will not work. He had no other suggestions for a moisture/vapor barrier. I have seen enough HGTV to ask, what about that fabric material that is put over the drywall. He acted as if he didn't know what I was talking about. He said we didn't need a moisture/vapor barrier. I am concerned for many reasons but the most important is the fact that my husband has a mold allergy that almost killed him a few years ago. The contractor left saying he would provide me an estimate by the end of last week. After he left, I went online and looked up the material that I was referring to and texted him the name of the material. Further research I found another board material that looked like it would do the job and had all the properties that I am looking for to prevent water/moisture damage again. He got back to me with an answer that he doesn't recommend that material because it has a rough fiberglass surface and he doesnt think it will work. I had to have watched dozens of youtube videos in the last few days to educate myself. Then I went onto the specific websites for the material to see the proper uses for the product. His last answer was that he didn't think it would work. I would like to have a firm answer. Will it work or wont it work. If he is not sure then why not educate himself. I still have not received his estimate. With respect to the cost., this was not something that homeowners insurance was going to cover for me. It is an expensive cash job. I asked if there could be a cash discount. I spoke to the vice president again for this question. He said he would offer a discount and change the invoice. When I contacted the construction guy who was writing my estimate, he said he never heard of that. All in all, it is for this reason that I turned to Angies list. I am really frustrated by this.
Description of Work: Mold remediation and bathroom restoration
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,200
Response from Gale Force Cleaning and Restoration
This customer is wrong on several counts. Please be patient while we write a more extensive response.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Mold Testing & Remediation,
Water & Smoke Damage
FAQ
Gale Force Cleaning and Restoration is currently rated 3 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Gale Force Cleaning and Restoration accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Gale Force Cleaning and Restoration does not offer free project estimates.
Yes, Gale Force Cleaning and Restoration offers eco-friendly accreditations.
No, Gale Force Cleaning and Restoration does not offer a senior discount.
Yes, Gale Force Cleaning and Restoration offers emergency services.
No, Gale Force Cleaning and Restoration does not offer warranties.
Gale Force Cleaning and Restoration offers the following services: water, fire and smoke damage, mold testing remediation, carpet cleaning, upholstery cleaning, tile cleaning, air duct cleaning