JOHNNY JANOSIK WORLD OF FURNITURE GALLERIES

Warning! Bought a sofa at night just before closing. Got home to discover color would not work. Called one minute after they opened in morning to cancel. no cancel allowed. ( most states have a 24-36 hour grace period) Picking another color allowed. We did. when sofa arrived it did not fit into the doors of our house! Janosik said it was not their problem. All they could do was take it back for 50 percent restocking fee - in credit!!! $1200 restocking fee?? You know they’ll resell at full price! we kept it. Sold privately, lost only $200 (not $1200!!!) and ordered smaller sofa from a company with a 100 day return policy. never again, Janosik.

I wanted to alert someone at corporate that I am very disappointed with the service I have received on my last two purchases. The first purchase was made in the summer of 2020 and arrived at my house broken, I immediately notified the delivery driver and they said they would send someone out to fix it. A few weeks later someone comes to fix the chair and says they will need to order a new part to fix it. A day after that repairman came our brand new couch broke. We called and they said that the repairman would look at it when they came to fix the chair. When the repairman came the second time he was able to fix the chair but said that the couch being broken "was our fault" and that they would have to order a new piece to fix it. It was at this point that we decided to return this set of furniture because it was clearly poor quality even though we had paid over $2k for it and only my husband and I used it for a few weeks. We went back into the showroom and were given a credit of the current furniture towards a new set and we decided to go with a trusted brand, Lazboy. We spent an additional $2,000 on top of our original $2,000 and were told in late August that the delivery would be in roughly 12 weeks. That would have been delivered before Thanksgiving. At the 12 week mark I still hadn't heard anything about our new furniture being delivered so I decided to call and check on our furniture. We were told that they didn't have an update and they would have to call us back, when they eventually did call back we found out our furniture would not be delivered until January now, an ADDITIONAL 8 WEEKS out. I was upset not to be receiving our furniture for the holiday, but all I received in response was a "We can't do anything", which I understand because of the pandemic things have been difficult. Fast forward to January, I called each and every showroom in Delaware and was unable to get even one salesperson on the phone to give me an update on my order over the course of a couple of hours. Eventually I decided to call the delivery department to get a living person. They STILL did not have an update on my order that should have been delivered two months previously and said they would need to call me back. When they did call me back it was to inform me that my furniture would not be delivered for an ADDITIONAL 4 weeks, doubling the initial delivery estimate. They offered nothing but an apology for this major inconvenience, which is understandable because they are only in the delivery department. I am writing to you in the hopes that someone at corporate sees this message. My husband and I have been waiting for unbroken furniture for almost a year at this point, we have paid a substantial amount for this furniture and have received no degree of customer service, respect for our time, or common courtesy. While we have been loyal customers of Johnny Janosik since 2015 when we bought our very first new couch set from your store, and we hoped to remain lifelong customers. I do not believe I can ever in good conscience buy from your stores again. This has been a nightmare and I am deeply saddened that you do not value us as customers. Please send this message to a manager within the organization, as I want them to understand how their customers are being treated. Thank you for taking the time to read my experience and Happy New Year. Kara Welker

Good Afternoon - I wanted to alert someone at corporate that I am very disappointed with the service I have received on my last two purchases. The first purchase was made in the summer of 2020 and arrived at my house broken, I immediately notified the delivery driver and they said they would send someone out to fix it. A few weeks later someone comes to fix the chair and says they will need to order a new part to fix it. A day after that repairman came our brand new couch broke. We called and they said that the repairman would look at it when they came to fix the chair. When the repairman came the second time he was able to fix the chair but said that the couch being broken "was our fault" and that they would have to order a new piece to fix it. It was at this point that we decided to return this set of furniture because it was clearly poor quality even though we had paid over $2k for it and only my husband and I used it for a few weeks. We went back into the showroom and were given a credit of the current furniture towards a new set and we decided to go with a trusted brand, Lazboy. We spent an additional $2,000 on top of our original $2,000 and were told in late August that the delivery would be in roughly 12 weeks. That would have been delivered before Thanksgiving. At the 12 week mark I still hadn't heard anything about our new furniture being delivered so I decided to call and check on our furniture. We were told that they didn't have an update and they would have to call us back, when they eventually did call back we found out our furniture would not be delivered until January now, an ADDITIONAL 8 WEEKS out. I was upset not to be receiving our furniture for the holiday, but all I received in response was a "We can't do anything", which I understand because of the pandemic things have been difficult. Fast forward to January, I called each and every showroom in Delaware and was unable to get even one salesperson on the phone to give me an update on my order over the course of a couple of hours. Eventually I decided to call the delivery department to get a living person. They STILL did not have an update on my order that should have been delivered two months previously and said they would need to call me back. When they did call me back it was to inform me that my furniture would not be delivered for an ADDITIONAL 4 weeks, doubling the initial delivery estimate. They offered nothing but an apology for this major inconvenience, which is understandable because they are only in the delivery department. I am writing to you in the hopes that someone at corporate sees this message. My husband and I have been waiting for unbroken furniture for almost a year at this point, we have paid a substantial amount for this furniture and have received no degree of customer service, respect for our time, or common courtesy. While we have been loyal customers of Johnny Janosik since 2015 when we bought our very first new couch set from your store, and we hoped to remain lifelong customers. I do not believe I can ever in good conscience buy from your stores again. This has been a nightmare and I am deeply saddened that you do not value us as customers. Please send this message to a manager within the organization, as I want them to understand how their customers are being treated. Thank you for taking the time to read my experience and Happy New Year. Kara Welker

Very, very disappointed. I went to Johnny Janosik to purchase a quality recliner for my neighbor who broke his hip and was coming home from the rehabilitation center. As most of you know, Johnny Janosik is not the cheapest furniture store on the block. I visited the showroom and was greeted by a salesman. I was asked how they could help me and I told them about my friend who needed a good recliner. We looked at various chairs and found a LazyBoy that met the specifications as far as features and size. We found the right chair, and the salesman said that they don’t have any in stock, but would sell the floor model under these circumstances (medical need). I said that’s great and said we’ll take this one. He said that he’ll be right back and then came back to tell us that they cannot sell that floor model, because it’s one of their most popular selling chairs, and they would have missed opportunities if they sold it. I reminded him of what he just said about special exceptions. He would not budge. I then spoke to a manager, and the manager tried to sell smaller, cheaper models. I told him that we wanted the chair that we picked, and he said no. I then pointed out the wall art that they have at the customer service desk that states how great and compassionate the Janosik family is, and their goal of accommodating the customer – an ethic since the company was founded in the 1950’s. I asked the manager to read it. He would not read it, and he said “I know what it says.” I then replied, “then honor what it says.” He would not. I then told him that the writing on the wall was complete BS. I then made a statement that he did not know a thing about customer service, and that they are more interested in missed opportunities for themselves ($) instead of their customer’s needs. The manager said that he certainly does understand customer service as he had his own business for years. I thought to myself, “Having your own successful business centered on customer service was so understood that that’s why you’re working here.” He then said that he would be right back and came back as pretending to have called Mrs. Janosik. They would not sell the chair, but offered a $50 discount on any other chair. I told him that it's not about the money, I don’t want a discount. I wanted a quality chair and was willing to pay full price for the chair $829. Lastly, they refused to sell the chair and I walked out of the store. I will never shop at Johnny Janosik again. They are selfish people who only care about themselves. I recommend that you shop elsewhere.

It was fine. They were very courteous, professional, and thorough. They delivered before what they promised.

unknown

They were excellent and they did a good job. They deal leather furniture. I got the toffee color. The sales associate was very good. I bought a lazy boy recliner too and they are all about service. The time we walk into the store they get everything done. They are very professional and they do everything they say they are going to do. I would deal with them again in a skinny, I think they are top. I thought their pricing was fair. They are very responsive. They are all about detail and plus they send like a thank you note afterwards with their card if there is anything in the future we need. Denver is a very small state and they have two locations. The one in Seaford is so much larger. I like them and they are more personal with their customers. I would go there again in a skinny, they are good.

The selection of furniture is almost overwhelming there's so much to choose from, and the quality and prices are very good. I would recommend this store, and especially the salesman, to anybody who's looking for furniture.

The sales folks were professional, helpful and didn't pressure us. They followed through with the sale, contacted us when the furniture arrived and arranged for delivery and set up. We were very pleased with the value of what we received and the sales persons.

Went out of their way to be certain we were happy with furniture and delivery / professionalism was first and foremost

This is the biggest showroom I've seen. Furniture is organized in pretty room settings that helped us visualize the pieces in our own home. Mattress section is configured so that every model can be tested. There are convenient clean restrooms, a sitting area and snack vending that facilitate taking time to shop. The sales associate impressed us! She didn't pester us and she noted the bedroom suites and styles we liked. When we requested, she looked up availability and model options such as headboards, wood finishes and mirrors. We left the store after our first visit and she rang us a week or so later to advise that one of the suites we liked had gone on sale. We returned and were thrilled to purchase at the sale price. There was one glitch during delivery- the furniture movers appeared to struggle with the mattress and scraped the ceiling carrying it upstairs, leaving a few scuff marks on the stairway wall and ceiling.