Twin Angel's Services

"The comments posted by this member are inaccurate and untrue. This member owns an internet company and recently had a 12,000 sq ft home built. When we first went on the estimate, they explained to us they had many contractors at their house working and had to fire most. They requested us initially to install over 200 flowers and bushes, and over 32 yards of mulch around the house. We explained to them that we should install the plants only after they have the property irrigated. They explained they would take care of watering. The initial amount of plants doubled, which we did not change the price and charged accordingly. The plants were not dying because they were not planted correctly, but because they were not watered properly. If this were true, all of the plants we have planted over years of business would be dead as well, but are thriving. It was quite obvious this member was extremely happy with our prices and service due to the fact we saved them thousands on material and labor for the vast amount of plants required and installed for the magnitude of property. We also took into consideration during pricing their request for an estimate for lawn maintenance, hence our discounted prices for their landscaping. If they weren't happy they would not have contracted us to continue working by installing an additional 200 plants, mulch, and rock around their massive pool with a lazy river. Nor did business contracts end with just those 2 landscaping jobs. Because they were satisfied with our work around the pool, they contracted us to install a dry stack wall around the hill in their back yard between their enormous outdoor kitchen and pool. This is the rock wall that was referred to, which is a DRY STACKED WALL. If it is falling, it is because someone really made an effort to knock it down due to the fact it was uncharacteristically cemented on top per request. It was secured and beautiful when we left, and we have pictures. It is extremely difficult to believe they were as displeased as they say due to all of the compliments and work we completed with this member. Immediately upon completion of the wall they contracted us to landscape the entranceway around their electric gates and stone walls. We completed all of our services as described in our contracts. Due to differences of opinion and their relentless persuit to get everything for nothing, we mutually decided to part ways. As for hiring another contractor to finish, the mutual agreement included the facts that we completed services requested and were paid in full. We take extreme pride in our work and thrive in trying to please our customers. Unfortunately, after extensive effort, we were unable to satisfy this customer. Although this is unsettling, it was a mutual agreement and do not appreciate our names and business slandered, especially after this customer expressed how it is bad business to demean others. We simply wish for the opportunity to continue to operate our business in peace."

"Since we are just beginning the month of May this year 2012 and have not reached November 2012, the customer did not contract us for November 2012. We did however send the customer an estimate for drywall in a bathroom on November 11, 2011. On November 14, 2011 we started the service. On April 2, 2012 he emailed us to contact him regarding the work. I immediately called to address his concern and he informed me he could not find a stud to hang something in the bathroom. I offered to come out to hang whatever it was as a courtesy. The customer requested that I take down the wall and redo it due to his perception that it was not completed properly. It is quite astounding that 7 months after the service was completed, the customer acknowledged approval, and payment in full was received that there suddenly appears to form a problem. Upon initiation of the service, the customer requested that we use 1x3’s to add to the structure, which he supplied, not the 2x3’s he claimed he bought. I absolutely would never put 1x or 2x strips in a vertically structural wall, nor would I install them horizontally. I always use and recommend 2x4’s installed vertically for structure. The drywall was installed on the existing structure with 1x3 strips already in place. I also recommended the 2x6 to be removed and replaced properly with a plate specifically for this purpose, which was denied. We hung and taped the walls with a smooth finish in the bathroom. We also insulated an exposed pipe in the ceiling as it would freeze in the winter exposed to the elements, at no extra charge. I explained to the customer that 1 coat of paint or primer would not be enough to cover the walls due to the crayon/pencil/marker drawings. He insisted on 1 coat, which is what we completed. The exposed duct was originally requested to be painted and I informed the customer this was not to code. I informed him it would be an additional fee to frame and drywall the soffit, which he refused. At the time of service I explained to the customer that I searched in many different stores to match the trim he had, which he admitted he had purchased as discontinued. He agreed that the upgraded trim at no extra cost was satisfactory. The bathroom and downstairs family room were painted. The switch covers were removed before painting and replaced upon completion. The vent cover and cable cover were already painted over before our service. If there were any issues or concerns with our service they should have been addressed upon completion of service and before final payment was issued. I am very meticulous of the quality work I perform and completely willing to appease my customers’ requests and honor my promises. At this time, I am willing to assist the customer with hanging any requested items as previously offered. If the customer persists the wall needs to be redone, materials and labor will have to be compensated."