Keyed In LLC

Very well. I will call them again to change the bottom lock.

Work was done promptly and professionally. They showed up during their estimated window, provided a quote, and did the work on the spot. Fast and professional. Price was a little higher than expected.

Technician was prompt and efficient. However, after viewing prices for door reinforcement lock on Amazon, may have been a bit expensive.

Fabulous! One of the best service experiences we’ve ever had. I called on a Monday afternoon, and the owner, Shai, said he’d be at our place on Wednesday during a two-hour window. He told me there would be no charge for coming and evaluating the problem, only for the work if we agreed to it. He arrived very promptly , removed the existing lock, said it would be easy to replace and that he had just the thing we needed on his truck. Within twenty minutes or so, we had a new lock with six keys. Moreover, Shai has the specifications in the computer, so if we need more copies we can call’. I cannot compare his price to any others, because nobody else could do it but I can tell you that we saved plenty by not buying that door, Shai was at all times courteous, professional, and efficient. I am delighted to recommend him.

Great!! A complicated repair completed same day as I put in the call.

I highly recommend KeyedIn. Shay from KeyedIn was here less than an hour after I called. He was able to get the 60 year-old lock working again. He was also able to give me an estimate on the spot for replacing the lock and latches. KeyedIn's price was lower than 2 subsequent bids. We always use KeyedIn for small jobs and bid large jobs. They are prompt, professional and extremely efficient.

The dispatcher would not give me an estimate on this simple project and said they had to send out a tech to look at it. I let them know that I wouldn’t need their services.

Keyed In took advantage of an emergency situation with my garage door. My cars were stuck inside and the springs need to be replaced. I didn't realize how ridiculous the price they quoted me was until after the work was done. When I balked about the price they accused me of trying to weasel out the bill. I will never call them again.

The work was well done and the workman was very pleasant. The price seemed a little high. The next time I will shop around a little more.

I felt really hoodwinked by the dishonest way Shay Knaani handled the entire process. I had bought my own locks from Amazon. Mr Knaani spent ages on a sales pitch for the Keyedin product and he was very impatient when I attempted to ask questions. Eventually convinced, I asked him what the Keyedin lock cost. Even though Mr Knaani knew the type of locks I had purchased from Amazon, which had 2 parts, he only quoted the price of one part - $450. Thinking he’d given me the equivalent price (the price of the 2 parts I’d requested he install), I agreed to him installing the locks since the price of each he had given me was only $150 more than the $300 I’d paid on Amazon - a fact I discussed at length with him. Upon handing over the invoice, and with him constantly asking “so how are you going to pay?”, barely giving me time to read the invoice properly, I thought the total was a lot higher than the $595 he’d initially requested to install my original 2 locks and the $900 for the 2 locks I’d purchased from him. Again, he showed great impatience in answering my questions. Our old lock had been broken by a previous installer who had replaced it after he had failed to install the locks I had purchased from Amazon so that we could not lock our front door and needed a replacement urgently. I was also very late for my next appointment as Mr Knaani had spent so much time on his sales pitch and, with his constant chant of “so how are you going to pay?”, I paid and he went ahead and installed the locks which only took him about 15 minutes for each lock. I later realized, when I had time to look at the invoice properly, that he had omitted to tell me the price of the second part of the locks and that his locks were actually twice the price ($605, not the $450 he’d quoted) I had paid for my locks from Amazon PLUS he had charged me for a completely new installation (for a door with no previous holes drilled) even though mine already had holes which only had to be adjusted slightly to accommodate the new locks Mr Knaani installed - evidenced by the 15 minutes he’d spent on each door. Had I known that the price of Keyedin’s locks were double the price of the locks I’d purchased on Amazon, which had great reviews, and that he was going to charge me for a new installation rather than for an installation with existing holes, I would never have gone with his option. I felt deceived and rushed and altogether cheated as I ended up paying $1889 instead of the $595 I would have paid had Shay Knaani given an honest explanation of his product and services. This review is the opposite of what I had expected to write given the great reviews I saw on Angie’s List. It is not the amount I paid that upset me so much as the dishonest way Mr Knaani and Keyedin went about earning it. To top it all one of the locks is not straight. I have complained to Keyed in but I never received a response from them. I will never deal with this company again and I must warn other consumers not to be rushed and to pay careful attention to the details of the invoice.