Livegreen Plumbing Services, Llc

The initial appointment went well; however, the contractor ended up being dishonest and extremely aggressive and rude. AHS is a home warranty program that charges an initial service fee for a contractor to come to the house to fix common maintenance problems. The issue was a leaky pipe underneath the bathroom sink probably due to a rusted ring. The contractor assessed the problem and reported to AHS that the ring needed to be replaced and that the stopper mechanism was loose and needed to be replaced. They also reported to AHS that a piece was missing from the stopper mechanism (which wasn't missing at all). Due to the missing piece, AHS said they would only cover the leaky drain. The contractor called a week after the initial appointment to reschedule the maintenance. As with most, I had to take off the entire afternoon from work for this appointment because they could not give me an exact time that they would arrive. I contacted the contractor at around 5:30 and he said that the only way that they would come was if I paid them an additional $250.00 to replace the stopper mechanism while they were fixing the leaky pipe. I told them that i preferred not to have the stopper mechanism fixed because a) it wasn't broken and b) it had nothing to do with the leaky pipe. It really goes south from here. The contractor started yelling at me over the phone using foul expletives to explain how he felt about my opinion about the stopper mechanism and further stated that if i wanted any service at all, I'd have to pay him $250.00 additional. I was a bit shocked (even though I'm used to rough contractors in Washington, DC and hung up the phone). This is the worst experience I've ever had with a contractor. First they try to hold my sink ransom for extra money then they tried to aggressively try to get extra money through some sort of fear tactic. I would not consider using this contractor again. My only advice is beware and look somewhere else.

The tech responded a few days later and could see the leak, but unable to get to a compression fitting to tighten it because he couldn't get the handle off. related he had not worked on the older tub and shower valves and did not know what to do. His job was to evaluate the problem and report back to the home warranty company, not fix the problem. He collected the deductible 100.00 and said they would call. Livegreen plumbing did not submit anything to HMS and did not keep the job number on file. they relate that they came to the residence for a sump pump and can't help with the tub and shower valve. the lady that answers the phone said she would talk to the technician but never did and after repeated calls, relates she doesn't know anything about the claim or work that needs to be performed. unskilled, unprofessional and will not be used again. don't risk wasting over ten hours of your time to deal with such a company.