Roto-Rooter Plumbing & Water Cleanup

Quick fix by the professional who came...I would not have had it fixed that quickly.

It went excellent! I will use them again.

Service tech was great - would definitely hire again.

Great! Good service, took good care of us.

The Technician, Walter Mendez, was professional, clean and thorough,... however the price of plumbing service of this particular kind is very high, just needed to be snaked...thats how it goes when they have you over a barrel with the equipment...Thanks to Walter,he was able to get the price down with a discount to $325,....no reflection on Walter he just works for them, he deserves a raise!

They were able to unclog the line and to run a camera through the line to find some locations where the pipe was compromised. They quoted a price for replacing the pipe that was too high for me to move forward, but the pipe is draining well at this time and I am looking at rain garden options to hopefully eliminate the need for the pipe replacement.

Drain replacement went very well. Done in a timely manner. However the restoration portion was 100% the opposite. The gentleman who came out, one of his first questions was how much are we covered for, and not what the actual issue was. Then we get an estimate and of course it was at our max when we didn't need 40% of the service completed. then they tried to overcharge the final invoice after adjusting saying it would now be a certain amount and again it was at the top of the estimate by $9.00. Very unprofessional on that side of the business even though they responded in a timely manner and on Memorial Day Saturday. When I called that morning I asked for someone to come out Tuesday so there would not be an additional charge for weekends and or holidays and the lady told me there is no extra charge for those because they are a seven day a week company with no overcharges. Well I found out the hard way and contested the charges because even in their contracts it does not state any over charges for after hours or weekends and or holidays. In closing be very careful when using this side of their business and make sure you have in writing everything and DO NOT give them any amounts of coverage you have but simply prove you have coverage.

Installation was well done , but the price seemed ridiculously high given the quotes I had obtained elsewhere. They got the job done, but it was only a pressing need that compelled me to accept a very high quote.

Except for cost, everything was good.

HE HAD IT ALL ASSESSED AND CLEAREDRATHER QUICKLY DIVERTING A POTENTIAL DISASTER.

Call was not returned for 3 hours, so I called back and was told no one was available on the holiday, even though I had called before 6:00 am and the web site advertised emergency services on Thanksgiving day. Not responsive or helpful.

I called them one day and they came out the next day. They came within the time frame they said. I told him what I needed. He told me he could do it. He gave me pricing right then and there and he did the work the same day which was great. I needed a pipe extended from my hot water line to my portable dishwasher which is not common at all. He went above and beyond. He actually went and go the parts so he could do the hook up because portable dishwashers have to be hooked up to the sink. I was very happy with it. He went to several hardware stores and ended up driving quiet a distance to find the parts and brought it back and fixed it.

The plumber came in less than an hour. Opened the drainage, cleaned everything, replaced parts that were not good anymore and charged reasonable price and warranty for the work. Excellent job.

Great Service - Punctual, professional and clean.

Perfectly. Steve Soares provided professional and prompt service!

The work went well. The repairs where completed in two days.

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The problem was fixed but I'm concerned the trap in the basement wasn't thoroughly cleaned. We were advised to pour a dissolving solution.