
Wagging Tails Pet Sitting & Mobile Grooming LLC
About us
Professional pet sitting, dog walking, dog and cat grooming. Caring for CT's pets since 1995. Celebrating 20 years. Award winning, bonded, insured, criminal background checked, experienced staff, are trained in pet CPR and first aid. Pet care available in your home 365 days/year. Convenient and caring mobile grooming service offers appointment 7 days per week, evenings too. We groom dogs AND cats. And any creature, big and small, we pet sit for them all.
Business highlights
Services we offer
All of the above
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
76% | ||
4% | ||
4% | ||
4% | ||
12% |
"We are sorry you feel that way. We can assure you that your dog was well cared for while here for our pool and grooming. We have security cameras everywhere and there is no issue with the care of any pets or actions. Our highly trained staff are professional and adore animals. You were here for a pool rental WITH your dog, and then a groom afterward. So, a missing tag is hardly a reason to rank us as an F.??? The o ring that holds the tag is absolutely not a strong ring. As was explained to you, when dogs play, their tags can get caught on each other, and fall off. Or the o ring can get caught on clothing and stretch. There are many reasons why. I suspect that this happened, which is what happens most often to people, the leash could have been erroneously attached to the o ring instead of the collar and if your dog pulled then the o ring stretches and comes off. The ring on the collar itself is very strong and made to have leashes attached and the o ring is not. Since your pet was also in our pool, it makes sense to consider that the water made your pet's collar and tag slick too. The o rings that tags come on are not strong they are flimsy. They stretch and release from collars. It happens! Yours fell off somewhere in our 14000sf yard and 9000sf building while here for a grooming. Fortunately, we were able to locate it and return to you. We would be happy to replace your o ring. Although we appreciate your business, we and hopefully other readers, find this review to be a false representation of our services and care to your dog. Your pet was at our pool and had a fantastic groom. We appreciate the opportunity to voice our professional opinion and input."
"Hi [Member Name Removed]! Thank you for your kind comments! Please contact us for your next grooming appointment and we would be happy to work something out with you for pricing! And, we are soon opening Wagging Tails Pet Resort & Spaw 802 Boundline Rd Wolcott -with safe, sanitary and loving dog and cat accommodations, salon grooming, training, daycare, massage, pools, and more!"
"We are thankful you posted that you had used our service before and were pleased. And we appreciate the A for Punctuality. I would like to respond that our staff made excessive attempts on each and every visit to safely get your pet to respond to them. Often spending much longer than the allotted scheduled time trying to get your pet outside and more often than not, with success. This is documented on our GPS check in and check out, as well as our electronic report cards. Unfortunately we have no control over your pet's bowel or bladder functions, previous house training or any temperament issues. However, our staff is trained in positively handling all breeds in all personalities. For their safety, there is only so much they can do with a pet that is less than eager to see them. According to the pet report cards that we have, the accidents were cleaned up on each visit and often some were left for US to clean up by the 3rd party visiting. OR if your pet went to the bathroom again prior to their visit, and after our departure, then yes, there would be an accident left for them to clean up. If there was issue with them about this, then they should have contacted us to discuss prior to your return home. We would have gladly worked out a schedule for more visits to your home for your pet's comfort. Or met your 3rd party to see how they handled your dog. We have had a policy not to share any jobs with neighbors, friends or family for this reason. We bent this rule to accommodate your needs. Unfortunately the 3rd party seems to have some false information. Our sincerest apologies for any lack of communication or miscommunication on our or our staff's part. However, we did visit your home, your pet, and provided our services with love, care, attention and time. We recommend socializing your dog and training so that any future caregivers that you do employ are safe and successful and so that your dog is happier. Thank you for your time and for giving us the opportunity."
"Thank you for your positive review! We appreciate it!"
However, In MAY, 2015 we installed a remote viewing camera with live audio so we could NOW see and hear what was actually transpiring. TO OUR DISMAY, WE DISCOVERED THAT WAGGING TAILS WAS NOT COMING FOR DINNER AND BEDTIME AT THE TIMES WE SPECIFICALLY HAD REQUESTED (TIMES THEY HAD AGREED TO IN OUR SCHEDULED EMAILS.) HAD THEY INFORMED US THAT THEY WERE UNABLE TO DO THE LATE EVENING WALK, WE WOULD HAVE DEFINITELY HIRED ANOTHER DOG WALKING SERVICE BECAUSE THIS IS VERY IMPORTANT TO OUR DOGS. SO WE WERE LEAD TO BELIEVE THEY WERE COMING AS REQUESTED, WHEN IN FACT THIS WAS NOT THE CASE FOR DINNER AND BEDTIME.
We always scheduled 4 walks a day and made the times clear: -- breakfast, midday, supper(5:30-6) and bedtime at (9:30-10). On camera (from France) we witnessed walkers giving our boys dinner at 4PM (not 6) and saying 'goodnight" at 8:30. We emailed Wagging Tails and were told this would be corrected. IT WAS NOT. The next time (around November 6th) the same problem.... our dogs were fed dinner at 4PM (not 6 as we expected) and they left for the night at 8:30. Our pets are accustomed to a late walk and the old dog has difficulty going nearly 12 hours. This is the reason we paid for 4 walks a day!.
When we finally verified that we had been mislead for so long and after so much patronage, my husband and I were absolutely livid. After all of these years, and after giving this company many thousands of dollars, we finally discover that our pets had not been receiving the services we thought they had been receiving. It was a rude awakening!
I called them and firmly told them how angry and disappointed we were and that we expected the services we were paying for and if they could not/or would not provide them as we requested, to please tell us and we would go elsewhere. We were then told they would make it happen and that there was a person who could come and do a late night walk.
We met the prospective new walker on Sunday, November 22nd, 2015. She arrived at our home for meet and greet and my husband interviewed her, but he is not at all sensitive to smoke. Later she returned to meet me. As I was walking down the stairs, the stench from the smoke on her clothing hit me like a wall. It was unbearable. I asked her, "Do you smoke?" and she replied, "I VAPE". I said, "You vape?" She said yes. I then said, "Are you around smokers?" She replied, yes. I then said, "I'm sorry but this is unacceptable because I'm very allergic to smoke and can't have that in our home." She left. It certainly was not my intention to hurt this individuals feelings, merely to emphasize the seriousness of this smoking problem for me. Later that afternoon, we emailed Wagging Tails and said we'd consider having this sitter change her clothing before she comes to our home, if that was acceptable to them and her. My husband was told by Wagging Tails that the sitter was very upset with what I had said to her and the way I delivered my message.
At 7:59AM on Monday, November 23rd, the next morning, I received an email CANCELING ALL SERVICES WITH ABSOLUTELY NO NOTICE LESS THAN 24 HOURS BEFORE OUR FLIGHT WAS TO DEPART FOR ATLANTA.
WAGGING TAILS LEFT US IN THE LURCH WITHOUT ANY CARE FOR OUR TWO PRECIOUS STANDARD POODLES FOR AN ENTIRE WEEK! THEY FIRED US WITHOUT ANY OPTIONS AT THE VERY LAST MINUTE JUST BEFORE THANKSGIVING.
AS PROFESSIONALS, THEY SHOULD HAVE PROVIDED THIS LAST SERVICE, AND IF THEY DID NOT WISH TO CONTINUE WORKING WITH US, SHOULD HAVE GIVEN APPROPRIATE NOTICE. WE BELIEVE THIS BEHAVIOR SHOWED DISREGARD FOR OUR PETS WELLBEING AND A LACK OF PROFESSIONALISM.
I WOULD NEVER RECOMMEND WAGGING TAILS ... BE CAREFUL. THEY MAY HAVE MANY CUSTOMERS AND "AWARDS" BUT UNLESS YOU HAVE CAMERAS TO VERIFY WHAT IS ACTUALLY TRANSPIRING, YOUR PETS MAY NOT BE RECEIVING THE CARE YOU THINK THEY ARE. THEY LEAVE NOTES WITH HEARTS AND SMILEY FACES AND SAY ALL THE RIGHT THINGS, BUT THAT'S NOT NECESSARILY EVIDENCE OF THE CARE YOU ARE COUNTING ON.
Dr. Sandra Scantling, Farmington, CT 06032
These guys have taken almost all of the anxiety out of traveling and leaving your beloved critters in the hands of a third party. I couldn't recommend Wagging Tails highly enough.
Of note I have also usd the mobile grooming service which was double the price of bringing my cats to a groomer. I figured I would pay more since they do come to your house. The groomer did a good job and was prompt and very courteous. I would use them agan, but I have started to groom my own long haired cat since he has a heart problem and I do not wish to stress him out any more than needed.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing