Wagging Tails Pet Sitting & Mobile Grooming LLC

Everything was great until my husband came home missing our dog’s tag. When he called the establishment, the employees said they would look around and call him back. We honestly don’t know how the key ring that held the tag even came off the collar, as it was heavy duty. Anyway, my husband went down to pick it up. It was tremendously stretched out. It was very obvious this happened due to a very strong force. When my husband asked what happened, they gave no answers and had no explanation. This left us extremely worried and uncomfortable about the goings ons of this establishment behind closed doors.

I have had my elderly golden boarded at Waggin Tales twice in the past year. Both times my girl was well cared for. She ate well and had many opportunities to exercise out in the yard with the other doggies. She also really loves fetching the balls that the staff throw for her. The staff text daily pics of my girl to me which I love! Great experience. I highly recommend!

Our 13-year old lab/pit mix LOVES Wagging Tails! She visited for the first time last June, when we went on vacation. They sent us photos and a note about how each day went. When we picked her up, Eden was happy and looking great from her fresh grooming. She has since returned to the “spaw” for grooming and overnight visits, and now gets extremely excited when she arrives there. Everyone there has been wonderful to deal with, and the online booking works well. They also offer periodic daily specials and many available extras (marrow bones, holiday meals) during a stay. They now have a pool as well. Not sure if Eden will be up for that at this point, but she surely would’ve enjoyed it in her younger years! Highly recommend.

This service is awesome. I only stopped using them because I could no longer afford them.

All I can say is-DON'T WASTE YOUR MONEY OR YOUR TIME WITH THIS "pet sitting" service. We had used Wagging Tails approx. 9 years earlier and was VERY happy with their service. So I didn't hesitate to call them again when our family planned a much deserved vacation in Feb 2017. I arranged for sitters to come in the morning and the evening to take care of our dog, I also hired a teenage friend of the family to come in the afternoon to help out. Boy am I glad that I asked our friend to help out, because had I not, there would have been more of a disaster then there already was when we got back. I expressed my dogs fearful demeanor of strangers during our "consultation" with a manager that came to our house. She assured me that they have loads of experience with this and that she would tell the sitters that would be coming to the house to call her if they had a problem getting the dog to go outside. Long story short, for the 4 out of 6 days that we were gone, the sitters claimed that they could not get the dog outside. COMMON SENSE would tell me (if I was a trained and qualified Wagging Tails sitter) that the dog MUST be going to the bathroom in the house if she is not going outside. Not once did a sitter clean up the dogs mess. The poor teenage kid that we had coming in the afternoon cleaned up all the pee and poop off of our carpets for us. These sitters never called the manager when they couldn't get the dog outside-like I was told would happen. They also didn't clean up ANYTHING. They never put our garbage out on the day we requested. Oh, and did I mention, we never got our keys back when we returned??? I had to call and (even though I had paid extra to have the keys delivered upon our return), I didn't get them back until TEN DAYS LATER. Soooo...... I basically paid them $300 to feed my dog twice a day. ABSURD! I was very upset upon our return and called to speak with the manager that had originally come to our house for the consultation. She apologized and assured me that those sitters would never be assigned to us again. I told her that that wouldn't be a problem because I will never use them again. I asked for at least a partial refund (approx. $100) since I feel I paid an astronomical amount for feeding the dog twice a day. And I had also paid the teenage sitter extra for cleaning up our carpets for us... and basically doing the work that Wagging Tails was supposed to do. This manager said she would speak to the boss and get back to me. Yup, you guessed it.... never heard back from them again! So 2 months later, I am still upset. Not only because my poor dog was not taken care of, but also because my house was dirtied by this company's negligence. I would not recommend this company. I have NEVER written a negative review on someone, nor do I complain, but I feel the need to have some justification for the way my pet and our family were treated. AGAIN DON'T WASTE YOUR TIME OR MONEY.

They were good with my cats

I contacted Wagging Tails to have the mobile grooming service at my home for our small shih-poo. i have been using a dog grooming service in the community. I have been dissatisfied with the service due to poor scheduling, the use of crating and extra long grooming time. I have been upset that our dog often appeared anxious and not herself after her grooming. Our dog was overdue to be groomed and really needed grooming quickly. After explaining the situation, Wagging Tails worked very hard to fit me in within a few days. We scheduled an appointment for 8 am. Mandy arrived right before 8. She was wonderful with our dog. She first explained what she would be doing and asked how we wanted her groomed. Since this was the first time, my daughter and Mandy walked our dog to the mobile van. In less than 45 minutes, our dog was back at our door. She looked beautiful but most of all she was calm and unstressed! Mandee was wonderful with our dog!

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Wagging tails had been sitting for our champion standard poodles for many years. Although we always wondered whether services were being provided as requested, we had no specific evidence to to the contrary. One of our dogs is elderly and a finicky eater and needs special attention. He lost nearly 5 pounds during our recent trip to Paris while they were caring for him. Our other dog, gained 5 pounds because he ate the other's food. On the plus side, Wagging Tails did manage one emergency with one of our dogs years back, and we were grateful for their quick thinking. However, In MAY, 2015 we installed a remote viewing camera with live audio so we could NOW see and hear what was actually transpiring. TO OUR DISMAY, WE DISCOVERED THAT WAGGING TAILS WAS NOT COMING FOR DINNER AND BEDTIME AT THE TIMES WE SPECIFICALLY HAD REQUESTED (TIMES THEY HAD AGREED TO IN OUR SCHEDULED EMAILS.) HAD THEY INFORMED US THAT THEY WERE UNABLE TO DO THE LATE EVENING WALK, WE WOULD HAVE DEFINITELY HIRED ANOTHER DOG WALKING SERVICE BECAUSE THIS IS VERY IMPORTANT TO OUR DOGS. SO WE WERE LEAD TO BELIEVE THEY WERE COMING AS REQUESTED, WHEN IN FACT THIS WAS NOT THE CASE FOR DINNER AND BEDTIME. We always scheduled 4 walks a day and made the times clear: -- breakfast, midday, supper(5:30-6) and bedtime at (9:30-10). On camera (from France) we witnessed walkers giving our boys dinner at 4PM (not 6) and saying 'goodnight" at 8:30. We emailed Wagging Tails and were told this would be corrected. IT WAS NOT. The next time (around November 6th) the same problem.... our dogs were fed dinner at 4PM (not 6 as we expected) and they left for the night at 8:30. Our pets are accustomed to a late walk and the old dog has difficulty going nearly 12 hours. This is the reason we paid for 4 walks a day!. When we finally verified that we had been mislead for so long and after so much patronage, my husband and I were absolutely livid. After all of these years, and after giving this company many thousands of dollars, we finally discover that our pets had not been receiving the services we thought they had been receiving. It was a rude awakening! I called them and firmly told them how angry and disappointed we were and that we expected the services we were paying for and if they could not/or would not provide them as we requested, to please tell us and we would go elsewhere. We were then told they would make it happen and that there was a person who could come and do a late night walk. We met the prospective new walker on Sunday, November 22nd, 2015. She arrived at our home for meet and greet and my husband interviewed her, but he is not at all sensitive to smoke. Later she returned to meet me. As I was walking down the stairs, the stench from the smoke on her clothing hit me like a wall. It was unbearable. I asked her, "Do you smoke?" and she replied, "I VAPE". I said, "You vape?" She said yes. I then said, "Are you around smokers?" She replied, yes. I then said, "I'm sorry but this is unacceptable because I'm very allergic to smoke and can't have that in our home." She left. It certainly was not my intention to hurt this individuals feelings, merely to emphasize the seriousness of this smoking problem for me. Later that afternoon, we emailed Wagging Tails and said we'd consider having this sitter change her clothing before she comes to our home, if that was acceptable to them and her. My husband was told by Wagging Tails that the sitter was very upset with what I had said to her and the way I delivered my message. At 7:59AM on Monday, November 23rd, the next morning, I received an email CANCELING ALL SERVICES WITH ABSOLUTELY NO NOTICE LESS THAN 24 HOURS BEFORE OUR FLIGHT WAS TO DEPART FOR ATLANTA. WAGGING TAILS LEFT US IN THE LURCH WITHOUT ANY CARE FOR OUR TWO PRECIOUS STANDARD POODLES FOR AN ENTIRE WEEK! THEY FIRED US WITHOUT ANY OPTIONS AT THE VERY LAST MINUTE JUST BEFORE THANKSGIVING. AS PROFESSIONALS, THEY SHOULD HAVE PROVIDED THIS LAST SERVICE, AND IF THEY DID NOT WISH TO CONTINUE WORKING WITH US, SHOULD HAVE GIVEN APPROPRIATE NOTICE. WE BELIEVE THIS BEHAVIOR SHOWED DISREGARD FOR OUR PETS WELLBEING AND A LACK OF PROFESSIONALISM. I WOULD NEVER RECOMMEND WAGGING TAILS ... BE CAREFUL. THEY MAY HAVE MANY CUSTOMERS AND "AWARDS" BUT UNLESS YOU HAVE CAMERAS TO VERIFY WHAT IS ACTUALLY TRANSPIRING, YOUR PETS MAY NOT BE RECEIVING THE CARE YOU THINK THEY ARE. THEY LEAVE NOTES WITH HEARTS AND SMILEY FACES AND SAY ALL THE RIGHT THINGS, BUT THAT'S NOT NECESSARILY EVIDENCE OF THE CARE YOU ARE COUNTING ON. Dr. Sandra Scantling, Farmington, CT 06032

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They did a great job! They did a beautiful job grooming her, and had a wonderful manner with her. She's a rescue, so she needs a little TLC sometimes to keep her from getting nervous. I would highly recommend them to anyone.

Very professional and focused service in all aspects! The initial meet-and-greet was to meet my pets (2 dogs, 2 cats) and obtain pertinent care information. I opted for 3x daily as the dogs needed to be let out. I had the eventual pet-sitter (Krissy) out 3x before I left to acclimate herself to my dogs especially, and vice versa, as I have a large Doberman. Every step of the process went without a hitch. The actual pet care was loving, attentive and flawless, with punctual and reassuring text messages sent during each visit. A daily journal was completed and provided as well. These guys have taken almost all of the anxiety out of traveling and leaving your beloved critters in the hands of a third party. I couldn't recommend Wagging Tails highly enough.

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I have used Wagging Tails several times over the past few years once my male cat needed daily heart medication to treat his heart murmur. I do call a few days before to verify over the phone with someone that I do have a reservation. I leave detailed instructions for the sitter at the house since you may get a different person each time. I think the price I pay for 2 cats (one with medication) for one visit per day is appropriate: $19.00. The folks here leave detailed messages and checklists every day as to how the visit went. They have watered plants, picked a veggie garden for me, rolled garbage bins to the curb and back. They also leave lights on and off to simulate someone being home. I will contnue to use this company to care for my boys. Of note I have also usd the mobile grooming service which was double the price of bringing my cats to a groomer. I figured I would pay more since they do come to your house. The groomer did a good job and was prompt and very courteous. I would use them agan, but I have started to groom my own long haired cat since he has a heart problem and I do not wish to stress him out any more than needed.

This was our first time with Wagging Tails and we were very impressed. The initial interview was thorough, but pleasant. The service was exactly as described, with consistent visits and copious notes left for us to review when we returned home. No doubt we'll use Wagging Tails again.

We were pleased. It was evident that the provider had provided the services as advertised and had taken the time to administer some TLC. The provider was also willing to more than what we had asked for (like go down into our old cellar and clean up the cat boxes daily).

It was good when krista was owner then she started hiring people took a backseat and never came back and I was sent incompetent idiots after that QUIT her. She was to busy counting cash and personal life. Adored krista until she decided to branch out and she was not a good business woman used her for 2-3 years but this fantastic website won't allow you to say that omgggg I'm already aggravated with Angie's list

I'm not home when the dog walker (Tami) walks my dog. but she leaves a form, a list of all she did and how my dog behaved.. a report. very caring person.

I was very happy with the service provided. My senior dog gets stressed out at the groomers because she has to sit in a crate for hours. Having a mobile groomer come right to my door, groom her and return her to my door in about an hour (all happy with tail wagging) was a great relief to me. She received the groomer's full attention and there was no crate involved. I will definitely be using this service again. While it was more expensive than going to the regular groomers, seeing my dog so well adjusted after her mobile grooming experience was worth it to me.

Quick call back, They are very very nice but I found the price of house and dog service to be higher than I would like to pay.I was able to board my dog at Paws in Cheshire for less.

They are extremely excellent with the dogs. They give us a list of everything that they do. They have been very responsive to our needs. We have used them for the last few weeks regularly and we'll probably continue to use them.

Wagging Tails Pet Sitting is nice and they did a good job. They give you time and they will play with the dogs. They are very reliable and very good. You get what you pay for so they are not inexpensive. They leave a report card on how the dog was that day. They will also do care for your dog if you go away. I have a number of family members who use their service as well. When I was ill there was times that I needed them but they needed a twenty-four hour notice so they are not terribly flexible. It looked like they had a good supervising system and it is a well ran organization.

Arrived home to find that the pet sitter had not visited today! My two beautiful border collies were home waiting all day for a visit and playtime and were instead stuck inside the house without a bathroom break, food or water. I wouldn't have been as upset as I am if this was the first time that this has happened with this company. I can write a small book on all the incidences that I have experienced over the years. I am a very reasonable person and understand that mistakes happen and have been very forgiving until this point. On one visit I arrived home prior to the pet sitter coming to visit. They were supposed to arrive at noon and ended up knocking on my door at 4! I understand that emergencies happen and that the company reserves the right to give or take an hour, but 4 hours? No problem I forgave them. This is time number 3 that a pet sitter has forgotten to visit my dogs! Each time I have given the company the opportunity to redeem themselves and they have been apologetic (or at least their staff has been). The owner Krista has never called to apologize. Aside from forgetting to let the dogs out, the company has also been caught in several lies. I arrived home late one night after being gone all day to read a note from the pet sitter stating how wonderful my dogs were and that the cat had even made an appearance (unusual) and received food and treat. I hadn't seen him before leaving for the day and felt better knowing that he was ok and went to bed. The next morning I still hadn't seen him. I started looking around the house and opening doors. I found the cat locked in the closet. I hadn't opened the closet since I got dressed the day prior. Leads me to believe that the pet sitter had lied about seeing and feeding my cat. Unacceptable and I complained. I left a message and never heard back from anyone. I should have learned from prior experience with my family, but I like to give everyone the benefit of the doubt. My mother and father went on vacation two years ago and left their dogs in Wagging Tails care. I stopped by after the dogs had been home for 2 days to find that the pet sitter had written all of the "doggy report cards" up for the entire week and stated she had visited them 4 times each day and describes all their activities. I called my family and Maine and they immediately came home. They called to complain and never received a call back. The company did not even give them the money they had paid back!I hope that you will learn from my terrible experience and not trust this company with you pets. I am still waiting to here back from the owner and imagine I will be sitting here for quite some time. I've read other reviews on sites and it appears that this is common behavior. I am thankful that there are sites such as this that I can post my experiences so others will not have to go through what my family has.

EXCELLENT service!! The cats are well cared for and the sitters leave a note each day on what was done and how the cats behaved. As a regular client, I merely need to call and let them know when I need service and they are here. Customer service both at the office and in the home is superb. Calls are returned promptly and professionally. The sitters truly love the pets and we have never had any concerns about leaving the country with our cats in their care.

WAGGING TAILS IS A VERY UNIQUE COMPANY, WITH PEOPLE THAT REALLY SEEM TO LOVE WHAT THEY DO FOR A LIVING. I'M REALLY PICKY ABOUT WHO I LET WATCH MY CAT AND I WOULD TRUST THEM COMPLETELY.