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Belle Home Housecleaning

Founded 2005 • With Angi since April 2010

4.6

(110) Verified Reviews

Business Details

Phone Number

Address

284 Racebrook Rd

Orange, CT 06477

Description

Belle Home Housecleaning is a full service housecleaning company with offices in Orange and Hamden, Connecticut, employing 25 cleaners and office staff. We specialize in detail cleaning using eco-friendly high-end products. Our office is staffed 8 a.m. to 4 p.m. Mondays through Fridays for your

Verified Reviews

A few reviews for this pro...
Sheryl S.
4.0
08/23/2021
It was god, basic standard cleaning
Description of Work
Housecleaning services
Category
house cleaning

Service Provider Response

Thank you for reviewing us, [Member Name Removed], and we look forward to cleaning for you again!
jan B.
5.0
11/22/2020
our assigned cleaner Jen did an excellent job, very thorough and complete.
Description of Work
bi-weekly housecleaning
Category
house cleaning

Service Provider Response

Thank you [Member Name Removed], for taking the time to review us !
Natasha K.
5.0
06/18/2018
Thorough job. Pleasant and professional workers.
Description of Work
House cleaning
Category
house cleaning

Service Provider Response

Thank you so much - we were happy to be of service to you!
Deborah S.
5.0
12/13/2017
Excellent work by Emily and every member of her team -- professional and caring oversight by owner, Karen Larkin.
Description of Work
Belle House Cleaning cleaned our emptied out and ready for sale 85 year old residence from top to bottom -- 25 hours of cleaning services!
Category
house cleaning

Service Provider Response

Thank you [Member Name Removed] - it was our pleasure to clean your family's beautiful home!
Meghan C.
3.0
02/21/2017
The deep cleaning was fine, but the monthly cleaning was rushed. There was no attention to detail. We always had complaints or missed spots. They were very responsive and would want to come back to rectify it, but for paying that much each month, we were not happy with the level or quality of service. The front office staff was always wonderful - calling to make sure people were there on time, scheduling around my son's naps - always professional and nice.
Description of Work
I hired them to do a monthly cleaning of my house, which required a deep cleaning session to begin.
Category
house cleaning
Serena Y.
5.0
09/16/2016
Crew did not have a set time just day which would of been nice to have a time frame when scheduled or day before. Crew was friendly asked what we wanted to have done. Team was efficient worked fast excellent job on cleaning. You use again for all of our cleaning needs
Description of Work
Full house cleaning including walls
Category
house cleaning
Priscilla E.
4.0
08/10/2016
They're efficient but you get different people each time. My interaction with them was good. The work turned out pretty good. They should have more consistency in the tasks done. I pay $30 per hour.
Description of Work
We used Belle Home Cleaning. They did house cleaning.
Category
house cleaning
Dawn J.
5.0
05/20/2016
Belle Home was great to work with as a regular cleaning service. They did an initial deep clean of my two-bedroom apartment, which was thorough and impressive. After that, the biweekly service was limited more to surfaces,floors, and trash take-out, but Belle Home was very flexible about including occasional requests (i.e. cleaning baseboards) as they were needed. The responsiveness was great! Any updates or requests I made were handled quickly and professionally, and I received day-before text reminders on my cleaning dates. The cleaning products used left my home smelling fresh and mild with no harsh odors. I usually work from home, so I was frequently there when the cleaners were present. Although Belle home assigns a 'primary cleaner' to each home, the cleaners actually doing the work rotated quite a bit. Everyone, however, was professional and easy-going. I had an afternoon time slot, which meant that I was always the second cleaning on the schedule. This resulted in some variability. While the cleaners usually arrived about 1pm, there were some days they didn't come until 3pm and a day when they arrived as early as 10am. I did receive a call from the office on a day that they were running far behind schedule, and extra personnel were sent so that the work could be completed super-quickly. While I found it necessary to be flexible with the time of the work, Belle Home always provided work on the day promised and always completed it within business hours. Overall, my experience with Belle Home was great. This was my first time using a housekeeping service, so I'm unsure how they compare, but I would not hesitate to use them or recommend them.
Description of Work
Did an initial deep cleaning, then provided cleaning service (approx 3 hours) every two weeks.
Category
house cleaning
Sandy F.
3.0
05/19/2016
The first time I called this company, it was on a few days' notice to do a housecleaning while I was out of town. We had guests coming, and I didn't want my husband to have to handle it himself. They came and, according to him, did a good enough job that I was willing to hire them on an on-going basis. The next time,about a month later, I called on a Monday morning for a Friday clean, and had a nearly 10 minute conversation about what kind of cleaning would take place (I wanted deep, but said basic was ok too) and at what time. She told me they were pretty busy, but that since I was flexible on arrival time, would accept any number of cleaners, and would accept a basic clean, they could do it. She said she'd have somebody else call me back when those details were set. I felt pretty happy it was taken care of. Well, by Thursday morning I hadn't heard back on the details, and sent an email. I got an email back saying they were booked, and I wasn't on the schedule. When I called in a panic, the booker asked to call me back, and then ended up saying they really were too busy to do it and "good luck." A little more verbal concern, at least, would have been nice: I have guests coming in just over 24 hours, it is graduation weekend, and I will now be taking off from work to do the house myself since at this point there is no other choice. Thank goodness I checked back myself, because if I'd just trusted in their word, I'd be in this same position day-of. So, yeah, never calling these people again.
Description of Work
Basic housecleaning
Category
house cleaning
Adam P.
3.0
03/26/2016
Cleaning was just fair - a surface cleaning, not the deep cleaning we were expecting. Perhaps our expectations were too high. In the past we had cleaning services, and when they first started with us they did a deep cleaning. We were expecting something like that, on a 1-time basis.
Description of Work
Bought a coupon for 4 hours of house cleaning.
Category
house cleaning
Rosemary B.
3.0
01/31/2016
adequate, but not terrific.
Description of Work
cleaned common rooms of house
Category
house cleaning

Service Provider Response

This was a 4-hour coupon special for $115 for 4 hours of housecleaning. This customer wanted her home spruced up prior to a real estate showing. We did let her know that we would not be able to clean all of the areas in her home that she wanted cleaning in 4 hours - she did not want to purchase another coupon, so we were limited to doing what we could in 4 hours. Although we are very efficient, it was not possible to detail clean all of the areas she wanted cleaned in 4 hours.
Cathy S.
5.0
12/13/2015
I am continually pleased with this company. Every time I use them, their services are exceptional. I would recommend them time and again.
Description of Work
Full spring cleaning service; typical cleaning like vacuuming, dusting, bathroom & kitchen surfaces, etc., but also super-cleaning, like inside fridge, under all appliances, inside stove, windows, etc.
Category
house cleaning

Service Provider Response

Thanks so much for reviewing us - we're always happy to clean for you!
Joseph L.
5.0
09/02/2015
The four cleaners arrived with tools and products in hand. We discussed my expectations. They divided the responsibilities and got the job done. They were professional pleasant responsive and did a great job. I am very pleased with the work and the workers.
Description of Work
Provider did a top to bottom cleaning of my new home prior to move in.
Category
house cleaning

Service Provider Response

Thank you for your kind words about our service and our staff. We would be very happy to clean for you again, should the need arise.
Mary M.
5.0
09/01/2015
They were on time, did a great job and I would use them again.
Description of Work
Housecleaning..
Category
house cleaning

Service Provider Response

Thank you so much for choosing us for your housecleaning needs and for reviewing us!
MARGARET H.
5.0
08/21/2015
We've been using them regularly for a few months. They have been consistent in coming when scheduled (we switched because our last person wasn't), in cleaning everything well, and being very pleasant to have in our home. They also are flexible around where they start if we're home and not quite ready for them to work in a certain area. And, they are flexible in adding additional services as needed. They've had to work around some construction and handle that professionally.
Description of Work
Cleaned our floors, kitchen, and bathrooms
Category
house cleaning

Service Provider Response

We are so happy that you are pleased with your Belle Home experience. Thank you for taking the time out of your day to write a review, and we look forward to cleaning for you regularly.
Maura L.
5.0
08/16/2015
Belle Home Housecleaning has been great. They have been cleaning our home (condo) for approx 2 months. From the beginning they have been very professional and attentive. There was an initial visit to see the place, discuss what we were looking for, explain the services, etc. We have chosen a weekly clean since we have pets and they have accommodated all of our requests. They send a reminder text the day before each cleaning (at our request). They are punctual, very pleasant and professional, and do a great job. While we've had a few different crews (all of which have been great), Emily has most often been our cleaner. She is very thorough, very observant of things that need to be done, and as mentioned, professional and pleasant. We have some family health issues that we are dealing with and it has been such a tremendous relief to find a group that we can feel totally comfortable with, that does such a great job, and that takes so much off my "plate"! We absolutely recommend Belle.
Description of Work
Weekly total house cleaning.
Category
house cleaning

Service Provider Response

We are very happy to provide you with a little more free time - and peace of mind - with our housecleaning services. Thank you so very much for taking the time to compose and post your experience with Belle Home.
Leigh D.
5.0
08/06/2015
Well done. Although I had initially scheduled cleanings for the remainder of the season, I cancelled those cleanings when the price was increased.
Description of Work
General cleaning of 3 level condo
Category
house cleaning
stella C.
5.0
07/28/2015
Excellent, They were professional, easy and pleasant to deal with. Very responsive. The price was more than we anticipated but our house is large and it was worth the extra money.
Description of Work
Deep cleaning of the entire house. we are getting ready to sell our house so we needed a thorough cleaning. They did everything they had promised to do
Category
house cleaning

Service Provider Response

We thank you for taking the time to review us - and so glad that you chose us for your housecleaning needs!
Nickie B.
5.0
07/12/2015
It went perfectly. Belle Home was extremely helpful in finding a way to schedule me in when I needed them. They arrived when they said they would and did a really beautiful job cleaning the apartment. We were very pleased with the cleaning and I will be hiring them on a regular basis based on this experience. I highly recommend them!
Description of Work
Belle Home saved the day by fitting me in on the same day when I really needed them. They were lovely to work with, totally responsive and did a beautiful job cleaning the apartment. My Highest Recommendation.
Category
house cleaning

Service Provider Response

So glad we could help you out and that you are happy with the detailed cleaning - we look forward to cleaning for you again!
Von K.
2.0
06/30/2015
I'm disappointed I have to write a negative review about this company, because I had such high hopes based on my interaction up to the day of service; I thought I'd found a cleaning company I'd be using long-term! I found Belle on AL and hired them to do an overall cleaning of a house I'd just finished rehabbing, before I staged & put it on the market. They initially came off as very pleasant & professional; I paid the deposit, scheduled the appointment and we were good to go. I wasn't able to be there at their scheduled time, but left them a key for access and they called while onsite letting me know that everything was going well--and that the only thing they couldn't really get to were the floors, since the workers were still kind of going back & forth. I told them that was no problem, since the priorities were things like the bathrooms, windows, etc. So, the next morning I arrive, ready to stage the property & expecting to see a (relatively) clean house. Imagine my surprise & dismay when...NOTHING had been done. I mean, the bathrooms were still just as dusty as ever...nothing had been touched, still even debris & dust across the kitchen countertops, etc. My contractor said that the women came--but didn't do anything, just "walked around upstairs," lol. When I called Belle to ask what had happened, their "explanations" were all over the place--"the contractors were in the way," "there were issues with the water & electricity," etc. I told them that was ridiculous--the water/electric has been on for months--and especially since they boast about bringing their own cleaning supplies, how much of it do you need to at least do minimal cleaning (which there was no evidence of)? Furthermore, I pointed out that none of these so-called "issues" had been presented to me when the ladies checked in with me during their time there. Since there was no time for them to come back and do a proper job before staging, professional photography & listing in the next few days, I requested a full refund instead. They claimed they could "only refund me for 1 hour,"--a $40 amount, which I thought was ridiculous since nothing was done. So, here I am instead, having to post a bad review & dispute their charges with my credit card company instead. (I would post pictures I took after their supposed appointment, if I had the means to on AL). All in all, I'm not sure what happened between my pleasant pre-appointment experience with them--and the non-cleaning that subsequently happened. I have no problems paying for good service--but I refuse to pay for non-existent service.
Description of Work
Scheduled to clean home before putting on market for sale.
Category
house cleaning

Service Provider Response

The homeowner did not inform our office that the house was actively being renovated, or we would not have scheduled the job until the construction workers had left, per our policy. There was no water in two sinks, multiple rooms with no electricity, and a construction crew working throughout the home - while we cleaned it. (We do, in fact, need access to water and electricity in order to clean properly.) The excess grout on the bathroom tiles had not sponged off correctly by the tiler, leaving concrete or possibly, epoxy, to harden on the tile, which we could not remove. Some of what we cleaned was undone by the construction workers and multiple areas, such as the kitchen and flooring, were inaccessible, as the workers had saws, tools, wood, etc. spread over the countertops and floors, making it impossible to even walk through, let alone clean. The construction crew was actively cutting and creating dust while we were in the home. This cleaning was originally estimated at 6 hours, sight unseen . When our cleaners cleaned the baths and windows, and some floors, we told the homeowner that we had only been able to work for 4 hours, and could not do any further cleaning while the construction crew was in the house, and offered to return when the construction was completed, remove any dust that the carpenters had made, and clean the kitchen and floors. The owner told us that she understood, and said that she would have the cleaners back to finish the areas once the construction crew had completely finished, and suggested that we could come back in a day or two and finish the cleaning, which we were amenable to. She was charged $100 for the cleaning, which is below our standard rates for 4 hours of cleaning, as a courtesy.
Kerri L.
5.0
06/22/2015
Very friendly and professional. Job well done. Will definitely continue to use Belle Home and highly recommend them.
Description of Work
Cleaned home after move-in.
Category
house cleaning

Service Provider Response

Thank you for your kind words - we look forward to cleaning for you ongoing!
Kerri L.
5.0
06/19/2015
The 3 ladies were all very pleasant, efficient and hard working.
Description of Work
Cleaned home before move-in.
Category
house cleaning

Service Provider Response

So glad that you were pleased with your Belle Home experience and that we will be cleaning for you regularly. Thank you for sharing your review!
Amy T.
5.0
06/17/2015
They did a good job on the bathrooms. I left a detailed list of areas I wanted cleaned, but it was overlooked.
Description of Work
Provided two hours of housecleaning. There were two people
Category
house cleaning

Service Provider Response

We are happy that you were pleased with the cleaning. Hopefully the cleaners did get to those areas that you had outlined in your note - likely that your cleaners were lifting, cleaning, buffing, etc. and were concentrating on the cleaning and didn't see that there was a paper addressed to them. Thank you for taking the time to review us.
Shan Shan S.
5.0
06/17/2015
Everything went well, hopefully in the further they can clean the windows which are above normal hight.
Description of Work
Cleaned the windows.
Category
house cleaning, window cleaning

Service Provider Response

Thank you for letting us know you were pleased with your interior window and blinds cleaning!
ronnie F.
4.0
06/17/2015
She couldn't possibly get to everything that was discussed in the time available for the money. The owner over promised what would get done and there was no follow up after. However, I like the woman who came to clean my home and decided to engage the service and am currently happy with how the cleaning is going.
Description of Work
The woman who came to clean did a great job cleaning.
Category
house cleaning

Service Provider Response

We cannot guarantee that we can clean any home on the initial cleaning in 2,3 or 4 hours, which is why we email/call coupon customers to ask them which areas are the most important to them, so we may clean those areas first. Chances are that we will not be able to clean an entire home in 2,3, or 4 hours on the first cleaning. Cut and pasted from our Angie's List email to this customer: "May I ask for your priority list so that we may do those areas first, in case we cannot get through the whole house in 4 hours?" This is our standard procedure so that our customers' priorities are cleaned first in case we run out of time. While we're sorry that there was any misunderstanding, we're happy that this customer was pleased with the quality of our cleanings, and has become a regular customer.

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    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to:https://www.elicense.ct.gov/
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, Discover
    Senior Discount
    No
    Warranties
    Yes

    Services Offered

    Housecleaning

    Services Not Offered

    Carpet cleaning, exterior window cleaning

    Frequently Asked Questions & Answers about Belle Home Housecleaning

    How is Belle Home Housecleaning overall rated?

    Belle Home Housecleaning is currently rated 4.6 overall out of 5.

    What days are Belle Home Housecleaning open?

    Belle Home Housecleaning is open:

    Sunday: Closed

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    Saturday: Closed

    What payment options does Belle Home Housecleaning provide

    Belle Home Housecleaning accepts the following forms of payment: Check, Visa, MasterCard, Discover

    Does Belle Home Housecleaning offer free estimates?

    Yes, Belle Home Housecleaning offers free project estimates.

    Does Belle Home Housecleaning offer eco-friendly accreditations?

    Yes, Belle Home Housecleaning offers eco-friendly accreditations.

    Does Belle Home Housecleaning offer a senior discount?

    No, Belle Home Housecleaning does not offer a senior discount.

    Are warranties offered by Belle Home Housecleaning?

    Yes, Belle Home Housecleaning offers warranties.

    What services does Belle Home Housecleaning offer?

    Belle Home Housecleaning offers the following services: Housecleaning

    Are there any services Belle Home Housecleaning does not offer?

    Carpet cleaning, exterior window cleaning