Custom Built Windows $ Doors

It never came to fruition. We met with the sales manager in July 2018. We submitted a deposit. We were told the job would be completed by the end of August. A date was established. When that date arrived, I was told they couldn't complete the job at that time - I now forget why - but I patiently accepted this and was content to accept a later September date. The September date came and went without contact from the company. I followed up. I later received a voicemail from a new project manager. He said he had just taken over, and was trying to sort out issues he inherited from his predecessor. He stated he would call within a week. I was a bit irritated, but again opted for patience and gave the benefit of doubt. I shouldn't have. I never got a call. Shortly after this, the issue was elevated to the supervisor. He looked at everything, and apologized for the absurd delay. He assured me that we were the top priority, and this would be resolved soon. It wasn't. Around Thanksgiving, I began pursuing this with more fervor. The company kept feeding me lines. At this point, I'd already heard that a disgruntled ex-employee had broken a piece of equipment, the aforementioned "I'm new here" bit from the project manager, that they'd had bad luck with some of the crews they contracted and wanted to assure a good crew for our house, weather was an issue, there were scheduling issues, and others. These are laughable. First, we did not have 5-6 straight months of bad weather! Furthermore, we have a small house. The project should take no more than 5 hours. Second, it begs the question: "Why don't you have a reliable crew?" Thirdly, what is so special about my house, this project, that you want an elite crew? This is a rhetorical question, of course, but still a curiosity just the same. In early December - after YET AGAIN having to call them for information - I received a call from the project manager asking if he could come look at the project. I arranged a time to meet him. He arrived, looked it over, and made the same determination as the sales manager previously recorded: it should be a relatively easy job. He said he'd be in touch soon to set up a date. As always, nobody ever got back to me. Towards mid-December, I again called; certainly more terse than before. After speaking with someone even higher up in the company, I was told that what I experienced was inexcusable, and they'd get on it. The following evening, after dinner, I received a call from the project manager again. He approached the conversation as if nothing had ever happened. He only remembered speaking with me once. He nonchalantly offered yet another installation date. He seemed taken-aback by my irritation. I don't remember if I accepted or refused the date offered. I do remembered I scrapped the project within a day of that call. I don't know why it took me that long, nor do I know why that phone call was the proverbial straw. I do know that the supervisor accepted this, and stated I would receive a refund on my deposit in 7-10 business days. That conversation occurred on or about 12/13/18 (that is when I submitted a complaint to the BBB). As of this writing (1/2/19), I have not received the check. I called earlier today. I'm told the check will be issued today (Wednesday) and should arrive by next Monday. I likely won't update this further, so won't address whether or not the refund finally arrived. However, if you read this, keep in mind that not only was the job never even started, but getting a due refund is an additional headache. This is the most unprofessional company I've encountered. I strongly recommend they be avoided.