Riley Plumbing & Heating

Riley was wonderful. He explained everything and I gave him the key to the house and he took care of everything.

The work is fine. Good quality merchandise, they did a great job. I highly recommend them.

I've used them many times over the years, and I will not use one else. They were very knowledgeable and very thorough. The price are very fair and they follow up.

They’re excellent, I mean they’re top-notch. It’s a young guy, he’s probably in his 40’s. To me that’s young. They were kind of on the expensive side, but for the quality of work they did and the materials they used, it was reasonable. And what had happened was we had a vacant home. The vacant home got broken into and the only insurer that we could find at that time because it was a vacant home was Lloyd’s of London so you can imagine what our premiums were. We had a certain deductible with Lloyd’s of London and with their pricing you can imagine how the high the deductible was so it was better to have paid them directly than use the deductible because there was no sense. Then once you use the deductible, even if you’ve met the deductible do you know what’s going to happen with the cost? It’s going to sky-rocket. What we did use, I’m talking about the material that they used, was that non-copper material. It’s almost like a plastic but it’s called something else and that’s what we have in our new home up in Northern Maine. Up in Northern Maine, the house never gets any colder without any heat on, without any heat on at all, it never gets any colder inside the house than 55 degrees and when we want. When we were living there of course we’re going to raise the heat up and we’re going to have radiant floor heating so you can walk around in your tootsies. Plus, I have a wood pellet stove.

They came out, and did an assessment. They gave me a fair price, and offered me a warranty at a discounted price. I called them back the next day and scheduled. They came right on time. They did a great job! This was my first time using them, and would recommend them.

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They arrived promptly and were able to quickly fix the leak. While there we asked them to look at an issue we were having with the flow stop in the bathtub and they were able to fix that on the spot as well. They provided good service and though their pricing seemed a little high we would probably use them again.

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Replaced old jet pump system with submersible pump system. It took them about 6 hours to locate, dig up, expose the well head, remove the 75 feet of tubing, and then replaced with the new equipment. They did a good job, but I feel that they overcharged me. The original quote was in the range of $3500 to $6500 because they did not know how deep the well was. They said some wells can go 400 feet or more but it turns out that this one was only 75 feet. They said I could save about $800 if I re-used the existing pressure tank. As you can see from the actual cost, that was not even factored in. Also, no heavy equipment was used to dig up the well. It was 2 guys with shovels digging for about 45 minutes. It took them longer to locate the well head than anything else. Also, they used the existing wiring to power the pump - so no re-wiring was needed. I should have done my research before agreeing to this job. If I had signed on to Angie's beforehand I would have picked a different company to do the job. Lesson learned.

When my 13 year old water heater broke on Saturday evening I contacted Riley plumbing, whose name I received from home advisor. Scott, the owner, and Tony plumber-technician contacted me and set up an appointment to meet on Monday morning. Tony worked with me discussing the various options and provided the pros and cons associated with each. Since I have a large family of 6 people I wanted to ensure we never ran out of hot water again. Tony and I discussed the differences between direct, indirect, and on demand hot water heating systems. I also wanted to reconfigure the plumbing around my gas boiler updating all the valves, copper pipes, and making provisions for 2 additional heating zones for future planned additions. The owner, Scott and Tony worked with me and identified some critical updates that would need to be made. In the end I went with an indirect 53 gallon Buderus hot water heater. Scott worked with Tony and spent 7 hrs straight reconfiguring the system. This was ver quick given the amount if work that was required. They used a new plumbing fixturing process called Pro-Pressand quot; which mechanically crimps the coupling and requires no soldering or sweating of joints. The system works beautifully with no leaks and provides unlimited hot water . We have been able to run our washing machine, dishwasher, and have all 6 family members take showers back to back without running out of hot water !!! A first!! All the staff at Riley Plumbing was very professional and courteous. They worked with me and answered all my questions. I will definitely use them again and would highly recommend their Family owned and run company to provide your plumbing services.

The man who came here was very pleasant. He did not rush through the process. He listened to me, and he did all he could to fix the problem the fist time he was here.

The man that came out was really nice and never quit working. It was a lot of work. I am sure we could have done it cheaper, but the work was done on a Sunday.

One of the worst contracting experiences we've ever had, and we've had a lot with a house built in 1926. For first visit scheduled, we received two confirmation calls, but they never showed up. I called the next day and they indicated that they had an emergency. 2nd visit they showed up on time. Determined that banging pipe was caused by a cracked radiator. Replacement radiator was discussed, but information was withheld. We have a custom oak radiator covers. Owner of Riley Plumbing says he indicated that the size of the radiator may be different, but what he neglected to mention, until after the radiator was ordered and delivered to him, was that our radiator cover would not fit over the radiator ordered. and quot;Mayand quot; and and quot;would notand quot; are two totally different messages. Had he been up front about this, a lot of the problems probably could have been avoided. We tried to make this work by requesting that a radiator in another room which was the same size as the cracked one be moved to the livingroom with the nice cover, and the new one would go into an office. Riley accomodated this.

Initital installation - riley's technician incorrectly installed the air vent. The radiator ordered was 25 inches high, replacing one that was 22 inches. Placement is under a double window. The vent placement added another 3 inches ,so it was now definitely above windowsill height. Technician also was not qualified to adjust pipe height and another person had to be called in to assist, which was fine since they did finally install it.

By this time, I'd done enough internet research to know more than I ever wanted to know about steam heating systems. The vent placement initially performed was for hot water radiator systems, not steam. The vent on one pipe steam radiators needs to be placed on the opposite side from the intake pipe, midway down the side of the radiator for it to work efficiently. I also discovered that there were lower radiators available (Riley told me that this was the only size).

Called to tell him the vent placement was incorrect. He couldn't come out for a week because he was on vacation. They did come back the following Monday. I left information on the correct vent placement for Riley since we know that steam heating systems are more a less a thing of the past. He completed ignored it and repositioned the vent on the SAME side as the intake pipe. My husband questioned why it was done this way and again pointed to the documentation. Riley's response was that he was the plumber, knew what he was doing and that's what we were paying him for.

The next morning, I cranked up the heat for about 20 minutes. All the other radiators were rumbling hot. The new one...only 3 of the 14 sections were hot. Another call and conversation, and the owner then indicated that this was easily fixed by turning the radiator around. When I asked why he didn't do this to begin with, he and quot;dancedand quot;. Owner is a very good talker and never answered the question.

At this point, I was so angry that I stopped payment on the 2nd check and told him we were done.

Total cost billed - $2,300 which is really steep after doing my research.

During the initial visit, he inspected the furnace and told us that it was not up to code and that installation of a Hartford Loop should be done. Estimate for that work was $3,200. While all the nonsense was going on with the radiator, we had another estimate for this work, and it was under $500. We then had 2 other plumbers come out, and they both indicated that the current safety valve on the boiler met building code and we didn't have to do anything.

Make sure you get other estimates before hiring. Do your homework. We didn't up front because Riley came recommended.

Oh....and if he tries to talk you into something called Easy Water, make sure you do a website search on that as well.

3/17/12 Update. The radiator moved to the living room was not secured to the incoming pipe. Water and steam escaped from the system. It hasn't been very cold here so the furnace hasn't been running much. Last week the furnace stopped working. There was no water in the boiler causing the cad cell relay switch on the boiler to burn out and had to be replaced for an additional cost of $325. I've changed my rating from a D to an F. I hope this is the last of this fiasco.

These are the nicest service people and they helped very quickly

We had a slow leak and it came down on morning. Apparently the leak was going on for a while. We knew about it only when it started leaking into our office. My daughter desk was wet. It was just a valve that had worn out. We called the plumbers, we had worked with a couple of times, to come and take care of it. It would have costed us a little more than $1000 but they offered a service contract with them that would knock a little bit off the price. So we paid $911. They were very good. They came out on a Saturday within an hour of our call. The response was quick. They got here quickly. We had to pay extra because it was a service call after office hours. He also offered us a way to save us some money with the service contract. We did not have much of a choice. We had to get the leak fixed immediately to avoid a big mess. Apparently, it was all leaking inside the walls. He recommended that we leave the walls open to dry out. He said a stain would probably develop on our ceiling downstairs. It has been a while now and there is no stain. It probably will not stain. He cleaned up after himself. He was very professional.

I chose them because they had such good ratings. I also checked with the Connecticut BBB and they had no complaints at all. I was also very pleased with the type of work they did and have no complaints.

Excellent. Punctual, immaculate, expert advice and professional. Had two great plumbers, but I really remember how great Harvey was. Explained everything clearly to me, creative solution to an awkward plumbing problem.

THEY TOOK EVERY PRECAUTION TO MAKE SURE NO PART OF OUR PROPERTY WAS DAMAGED AS A RESULT OF THEIR WORK. THEY REMOVED THE OLD TANK WHEN THEY WERE FINISHED AND DID AN EXCELLENT CLEAN UP JOB. I WOULD RECOMMEND THEM TO ANYBODY.